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Kamal Ahmed Kamal, Operations Supervisor, Technical Services Department

Kamal Ahmed Kamal

Operations Supervisor, Technical Services Department·Saudi Ground Services (SGS), King Khalid International Airport,

Saudi Arabia

Bachelor's degree, Administrative Science

Work experience

Total years of experience: 15 years, 2 months

Operations Supervisor, Technical Services Department

April 2022 - Present

Saudi Ground Services (SGS), King Khalid International Airport,

Riyadh, Saudi Arabia

April 2022 - Present

• Supervise airside and ground handling operations in compliance with ICAO / IATA / GACA.
• Coordinate aircraft turnaround, stand allocation, GSE readiness, and manpower scheduling.
• Prepare operational reports, incident summaries, and support ISAGO / IOSA audits.
• Lead shift teams, conduct training, and monitor operational KPIs.
Company industry:
Aviation Support Services
Job role:
Administration

Assistant Operations Manager, Technical Services Department

January 2021 - March 2022

Saudi Ground Services

Riyadh, Saudi Arabia

January 2021 - March 2022

• Supported daily operations planning, resource allocation, and on-time performance.
• Led safety audits, incident investigations, and compliance initiatives.
• Managed HR and admin tasks: shift planning, payroll validation, performance tracking.
• Supported multicultural teams and continuous improvement initiatives.
Company industry:
Aviation Support Services
Job role:
Logistics and Transportation

Flight Dispatcher, Technical Services Department

July 2020 - December 2020

Saudi Ground Services

Riyadh, Saudi Arabia

July 2020 - December 2020

• Coordinated aircraft movements, ramp activities, and ATC communications.
Company industry:
Aviation Support Services
Job role:
Logistics and Transportation

Ground Support Equipment Operator, Technical Services Department

April 2018 - June 2020

Saudi Ground Services

Riyadh, Saudi Arabia

April 2018 - June 2020

• Operated a range of GSE safely; supported ramp services and equipment readiness.
Company industry:
Aviation Support Services
Job role:
Logistics and Transportation

HR Administrator

February 2016 - April 2016

Alharthi Hotel,

Riyadh, Saudi Arabia

February 2016 - April 2016

• Handled HR documentation, timekeeping, and employee support, ensuring compliance with company
policies and labor regulations.
Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

Human Resources Administrator

July 2015 - November 2015

Saudi Arabian Amiantit

Dammam, Saudi Arabia

July 2015 - November 2015

Managed employee documentation, timekeeping, onboarding, and HR support.
Company industry:
Industrial Production
Job role:
Human Resources and Recruitment

Employee Relations Supervisor

December 2012 - June 2014

Ibrahim Al-Badwi Establishment for Operations & Maintenance,

Yanbu, Saudi Arabia

December 2012 - June 2014

• Supervised employee relations activities, ensuring compliance with labor laws and company policies.
• Led conflict resolution and promoted fair workplace practices.
• Oversaw payroll inputs, attendance, and shift scheduling while supporting HR operations.
Company industry:
Industrial Production
Job role:
Human Resources and Recruitment

Medical Intern, Physiology Department

October 2008 - December 2009

Saudi German Hospital,

Jeddah, Saudi Arabia

October 2008 - December 2009

Internship
Company industry:
Other Healthcare Services
Job role:
Medical, Healthcare, and Nursing

Receptionist

February 2005 - June 2008

King Faisal Specialist Hospital

Jeddah, Saudi Arabia

February 2005 - June 2008

• Delivered front desk services and patient assistance in a high-volume setting.
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Education

King Abdulaziz University

January 2024

January 2024

Bachelor's degree, Administrative Science

Saudi Arabia

GPA (point): 3.94 out of 5

GPA (point): 3.94 out of 5

Administrative Science

International Language Academy of Canada (ILAC)

October 2010

October 2010

High school or equivalent, English

Canada

GPA (percentage): 90%

GPA (percentage): 90%

English course

Skills

Human Resources
Expert
Human Resources
Expert
Quality
Expert
Quality
Expert
Safety Audits
Expert
Safety Audits
Expert
Operation
Expert
Operation
Expert
Management
Expert
Management
Expert
Logistics
Expert
Logistics
Expert
Fleet Management
Expert
Fleet Management
Expert
operations
Expert
operations
Expert
Payroll
Expert
Payroll
Expert
Human Resources
Expert
Human Resources
Expert
Training
Expert
Training
Expert
HR Management
Expert
HR Management
Expert
Performance Management
Expert
Performance Management
Expert
Administrative
Expert
Administrative
Expert
Public Relations
Expert
Public Relations
Expert
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
AVIATION
Intermediate
AVIATION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SAFETY STANDARDS
Intermediate
SAFETY STANDARDS
Intermediate
TECHNICAL SERVICES
Intermediate
TECHNICAL SERVICES
Intermediate
Excel
Intermediate
Excel
Intermediate
Administration
Expert
Administration
Expert
TEAM LEADERSHIP
Expert
TEAM LEADERSHIP
Expert
RESOURCE PLANNING
Expert
RESOURCE PLANNING
Expert
QUALITY ASSURANCE
Expert
QUALITY ASSURANCE
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
TECHNICAL SERVICES
Expert
TECHNICAL SERVICES
Expert
MARSHALLING
Expert
MARSHALLING
Expert
SCHEDULING
Expert
SCHEDULING
Expert
OPERATIONS MANAGEMENT
Expert
OPERATIONS MANAGEMENT
Expert
INTERPERSONAL COMMUNICATIONS
Expert
INTERPERSONAL COMMUNICATIONS
Expert
DETAIL ORIENTED
Expert
DETAIL ORIENTED
Expert
MULTITASKING
Expert
MULTITASKING
Expert
SELF MOTIVATION
Expert
SELF MOTIVATION
Expert
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
PATIENCE
Expert
PATIENCE
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
Operation
Expert
Operation
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Business Development
Expert
Business Development
Expert
KPI
Intermediate
KPI
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
ICAO English Language Proficiency Test – Level 4
Jun 2024
IATA Operational Safety Audit (IOSA)
Jan 2018
TOEFL
Oct 2010
IATA Safety Audit for Ground Operations (ISAGO)
Jan 2022
Training
Multiple Ground Support Equipment Licenses and Certifications
Saudi Ground Services (SGS)
Jan 2025
Multiple Leadership & Professional Development Courses
Saudi Ground Services (SGS)
Jan 2025
Aviation Safety, Emergency Response, Human Factors, Security Awareness, and Safety Management System
Saudi Ground Services (SGS)
Jan 2025
English (Pre-Advanced 1 Level)
International Language Academy of Canada (ILAC)
Oct 2010

Hobbies and interests

human resources management.
compliance,
continuous learning in aviation safety,
supporting airport emergency drills,
volunteering in blood donation drives,
travel and exploring new airports,
employee engagement strategies,
HR and talent development,
Aviation trends and innovations,
continuous learning in aviation safety and compliance
supporting airport emergency drills,
volunteering in blood donation drives
travel and exploring new airports,
Aviation trends,