kamal Kumar

*Business Forecasting & Budgeting; Pricing & Inventory Control; GDS, Online Channels & Voice
*Daily business analysis of demand patterns from Various Markets: price fencing; booking window
and lead time analysis, Rate parity, Price sensitivity index and elasticity of demand .
*Market segmentation, unconstrained demand & displacement analysis, forecast accuracy & Revpar
optimization.
*Bulk Business evaluation; online Packages, Promotions & Retail Business; Competition & Market
Share Analysis; collaborate with Sales and identify revenue generating opportunities
*Managing Revenue Reports; Consortia Programs & RFPs; Yielding tactics; Upsell programs
*Monitor & Manage online interfaces of GDS, CRS, OTA, Brand website, & PMS
*Optimum usage of Revenue Management Systems & Tools :Trust CRS;Rate Tiger; Enigma
Hotelligence360; Rate360; Lanyon RFP; Opera & Delphi; STR Global.;NOR1;Vision Excel
*Managing Training & development of a team of 20 for Two Hotels

*Worked at the Flagship property of ITC Group with 21 Hotels & Resorts in India
*Responsible for Rooms Reservation & Revenue Management processes & procedures
*Developing & Managing Business Plan; Budgeting & Strategic Sales Plan; Business Forecasting
*Pricing & Inventory Control; GDS & Channel Management; Business-mix Analysis, Competition &
Market Share Analysis; Developing sell strategy, dynamic pricing & price positioning & Benchmarking
*Sales; Bulk Business control and Control Group Ceiling; Manage & control Upselling programs.
*Monitor daily variable stats: No show, Walk-in, Early dep, Extensions, Day rates & take corrective
measure to control & generate accurate forecasts & optimize peak days.
*Ensure Loyalty program customers are catered with correct booking rules; Foster Hotel VIP & top
clientele and Key accounts are protected during Sell Outs.

*Demand Forecasting, synchronize Marsha & Fidelio interfaces with correct Inventory & Price thresholds
*Handle Overbooking, implement Demand Forecast system recommendation to CRS
*Implement R.M processes & guidelines of Regional revenue office, Shop-call, Booking window analysis
*Room Night pace analysis, Smooth functioning of Reservation sales process, Best price guarantee,
*Manage & Monitor channels of distribution and GDS, Prepare Budget & assist Director of marketing in Plan presentation, Collate Market Intelligence and Groups quotes & manage Group ceiling
*Critique of Hotel performance & develop P.D.P recommendations, Cross sell JW Marriott on sell outs, Attend Revenue Mgmt forums of two city Hotels
*Effectively manage business mix amongst Long-stay & short stay demand to optimize top line & bottom-line profits

*Forecasting business trends, Market Segment Analysis (Daily-Weekly-Monthly-Yearly)
*Conducting Weekly Revenue /Sales Strategy Meetings.
*Rate & Room Inventory Management on CRS/Voice Reservation/GDS /Internet.
*Monitoring Booking window analysis, Group room ceiling for Conferences & Conventions
*Prepare annual Room Night Budgets / Monthly & Quarterly Critiques & diagnosis.
*Actively participate in Business analysis of Hotels major Revenue Streams.
*Implemented one stop shop concept at the Reservations, Sales & CNB sales.
*Conduct Revenue Management training with Rev-res Team, sales & Front Office

Handle all three shift operation within the guided framework of processes, manpower planning of Front
office department. Conduct departmental meetings as per SOP, Train & motivate staff to exceed customer expectations, Up selling, Direction from front office manager are executed, Guest complaints are handled in time, participate in room budgeting, Check arrival list for VIP & regular guests.

Handling a shift operation, ensure VIP & groups guest registration is smooth, ensure supporting areas front desk, cashier , Information, Bell desk, concierge & telephones work in harmony with customer focus approach, drive loyalty programs, attend to staff training needs, ensure roaster & manpower planning, Ensure up selling & attend to guest complaints, attend departmental meetings & execute the directions of Front desk manager

Guest registration, escorting, handling groups arrival-allocation of rooms & special requests, Currency exchange, handling phone calls, Onwards reservation requests, Message handling, Giving city & local information, Guest billing, handling guest queries, Safety locker operation and handle Hilton Rewards guest are served as per policy.

Guest registration by obtaining or confirming room requirements; Welcome guests by greeting them; answering questions; responding to requests. verifying pre-registration; assigning room; obtaining information and signatures; issuing door cards, Establishing credit by verifying credit cards or obtaining cash, Directing guests to room by showing location on hotel map; Convey information to guests by receiving and transmitting messages, mail, facsimiles, packages, Room orientation .