kamel berrayah

• Managed cloud infrastructure (AWS: EC2, S3, RDS).
• Ensured system and data security (firewalls, encryption, access control).
• Automated tasks using Python scripts (backups, reporting, user management).
• Provided technical support and trained staff on security best practices.
• Managed cloud infrastructure (AWS: EC2, S3, RDS). • Ensured system and data security (firewalls, encryption, access control). • Automated tasks using Python scripts (backups, reporting, user management). • Provided technical support and trained staff on security best practices.
Skills: Cloud Computing · Team Leadership · Technical Support

• Developed CI/CD pipelines and Python security automation.
• IT Security Audit - IT Infrastructure Team Leader.
• Developed CI/CD pipelines and Python security automation. • IT Security Audit - IT Infrastructure Team Leader.
Skills: Programming · Cloud Computing · Cybersécurité

Adex Technology is a Cloud Service Providers.
- Lead UCaas Project Manager, specializing in unified communication solutions.
-Handle UCaaspre-sales and prospecting, emphasizing Zoom's advantages.
- Deliver demonstrations, presentations, and technical guidanceto clients.
- Certified "Zoom Phone & ZCC Integrator" for seamless platformmanagement.
- Integration with Messengerand WhatsApp and MicroSOft Teams with Anynode for enhancedcommunication.
- \[LinkedIn\] linkedin.com/company/adex-technology/)
- \[Website\](adextechnology.dz/)
Projects :
1. Successfully implemented the technical structure of a call center to manage companysupport using Zoom Call
Center, resulting in a 90% increase in customer query resolution efficiency.
2. also use Vicidial as Gateway with Voip Provider
3. Installed the mail server 'Zimbra' in Linux Rocky.
4. Security Analysis for Zimbra Server.
5. Work with Google Cloud Platform for AI IVR.
6. ZOOM Contact Center Manager : configure 5 IVR scenario with AI of google Cloud, leading to a 80% reduction in
call handling time, because an Intelligent Virtual Agent answerto the clients

Managed 50+ call center agents and 5 IT specialists, optimizing VoIP systems (Asterisk/VICIDIAL) to cut wait times from 75 to 15 seconds.

Trained staff on AI-driven call analytics, increasing customer satisfaction by 200%.

Led daily stand-ups to align team KPIs with revenue targets.


Capital Corp SARL - Algeria Call center managing 1500+ VoIP channels and 50 agents.
Core Responsibilities:
 Managed enterprise call center infrastructure
 Led VoIP systems optimization
 Reduced agent wait time from 75 to 15 seconds
Technical Innovations:
 Implemented GitLab CI/CD pipeline for Vicidial deployment
 Built Python analytics pipeline for call quality monitoring:
o Call pattern analysis using Pandas / Speech-to-text conversion and sentiment analysis
o ML-based classification of successful sales calls / Predictive model for call success probability
 Used Apache Kafka for real-time call metrics streaming
 Developed ML model identifying positive customer responses
o Analysis of transcribed calls using NLP / Pattern recognition for successful sales arguments
o Automated agent performance scorin

Launch of GPS Tracking Solutions Company in Algeria:
Directed the end-to-end establishment of a new company, focusing on technical infrastructure, regulatory compliance,
and market readiness.
Strategic Implementation:
• Secured an exclusive partnership with Ruptela.
• Conducted market analysis and tailored technical specifications.
• Developed a complete operational framework for the company.
Technical Foundation:
• Designed and implemented the technical infrastructure.
• Standardized procedures for installation, configuration, and technical support.
Regulatory Compliance:
• Obtained ARPCE authorizations and telecommunications permits.
• Established compliance frameworks for sustained operations.
Key Achievements:
• Successfully launched operations on schedule.
• Built a functional technical and operational foundation ready for scaling.
• Delivered initial pilot projects with satisfied clients

Technical Director and GPS Server Administrator for fleet management solutions.
Key Responsibilities:
- Manage the geolocation platform and GPS server administration.
- Coordinate fleet management projects and technical teams.
- Supervise a team of three GPS tracker installation technicians, including planning, salary management, and
scheduling.
- Provide support, install backup solutions, and lead pre-sales efforts.
- Collaborate with Internet service providers (ICOSNET) and solution providers (INOSAT).
- Oversee GPRS provider order management.
Projects:
- Fleet Management Solution Deployment:** Secured 2000 GPS tag contracts, doubling potential revenue.
- Geolocation Data Analysis Tool:** Developed Delphi-based tools, improving accuracy by 80%.
- Security Log Analysis System:** Reduced analysis time by 30%, increasing security by 90%.
- Backup and Domain Solution Implementation:** Enhanced data security and system reliability.
- Server and Software Upgrade:** Migrated from Windows Server 2008 to 2012, updated INOSAT Fleet Management
software, achieving 300% efficiency post-deployment with hardware expansion (RAM & HDD).
- Azure Server Deployment:** Successfully migrated and deployed server infrastructure to Microsoft Azure.
- Client Support Expansion:** Supported over 50 potential clients.
Technical Skills:
- M2M - GPS devices and applications - - VMware ESXi - CentOS - Windows Server - Microsoft Azure
Core Competencies:
- Innovation and problem-solving
- Team leadership and resource coordination
- Client relationship management
- Geolocation infrastructure expertise
- Project management
- Cloud migration and management
Achievement:
Managed complex IT infrastructures, led technical teams, and drove business growth through innovative solutions and
effective client engagement

Projects:
1. Implemented a home-shoring solutionto manage overflow calls from the online sales site 'cdiscount.com' in
France. This solution involved a team of more than 30 remote agents, resulting in a 70% increase in call
resolution. I use the open source Asterisk ( Call center frame Work ) .
2. Implemented a pre-production platform using Oracle and Laravel for the Intranetproject at Orange Telecom
France, and
3. Achieved a remarkable optimization, enhancing the speed of SQL requests by over 300%, resulting in
significantly improved system responsiveness and data retrieval efficiency.
4. Deployed ESX servers for virtualization, optimizing server efficiency and reducing energy costs by 70%

- Manage iDirect VSAT hub configuration, oversee VoIP VSAT platform.
- Support more than 30 clients with 3 technical teams
Projects :
1. - I successfully implemented the open-source dotProject software for project management and ticket tracking,
significantly enhancing customer support. Client survey results now indicate a satisfaction rate of 95%,
highlighting the increased effectiveness of the new ticket management approach. Additionally, the optimization
of technician intervention times has achieved efficiency gains of up to 40

As GSM Network Optimization Engineer:
- Optimized the entire GSM network for the Jazan region, partnering with Nokia Corporate
- Improved network performance: 25% increase in coverage, 60% reduction in dropped calls
- Conducted complex data analysis and drive tests to identify optimization opportunities
As Team Manager:
- Led a team of technicians and drive testers, overseeing daily operations and performance
- Coordinated with Nokia engineers, local telecom authorities, and internal stakeholders
- Developed and implemented strategic plans for network expansion and quality improvement
• Key Achievement: Successfully optimized one of Saudi Arabia's most challenging regions, overcoming unique
geographical obstacles while significantly enhancing network performance and customer satisfaction.
\[Website\] saudi-inteltec.com/

01/2005 - 05/2005: Technical Director
Led 4 departments (Audiotel, SMS, VoiP, Web) in 3 countries (Algeria, Morocco, Tunisia), managing SMS and Audiotel
platforms. Oversaw recruitment, training, communication, and platform expansion. Deployed 8+ IVR-SMS platforms.
09/2003 - 12/2004: Technical Manager:
Managed SMS and VoiIP departments, initiated activities in Morocco and Tunisia (SMS+ and Audiotel). Led recruitment,
training, and development, The platform implementation in Tunisia and Morocco successfully diversified the
company's income across multiple countries, resulting in a minimum 400% revenue increase.
02/2003 - 09/2003: IVR Server Admin + Software Programmer:
Administered audiotel server, programmed audiotel software. Collaborated for communication stats provision.
lespagesdz.com/annuaire/sarl-kenza-telecom/)
Projects:
1. Installed a platform for visa appointment reservations, combining call center and appointment management
aspects. Developed a web application using PHP and SQL Server. resulting in a 90% reduction in appointment
processing time, and the visa applicants have experienced a reduction in waiting time from 45 hours to just two
hours at the consulate
2. Developed IVR and application for logo and ringtone delivery to phones, This application and new service has
enabled the company to 300% its revenue
3. hours/week