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Kamel Lassoued, IT Support Manager

Kamel Lassoued

IT Support Manager·AMECAP

Tunisia

Higher diploma, science and information technology and telecommunications

Work experience

Total years of experience: 13 years, 4 months

IT Support Manager

March 2023 - Present

AMECAP

Sfax, Tunisia

March 2023 - Present

▪ Implement a virtual server platform.
▪ Administration and automation of servers and their services.
▪ Fortinet Equipment Administration.
▪ Administration active domain controller directory.
▪ Administration, Maintenance and monitoring of IT equipment networks.
▪ Improve network infrastructure.
▪ Supervise and negotiate the purchase of computer equipment and software.
▪ Training, advice and support for users.
▪ Assist with backup management.
▪ Manage individual accounts and access rights for internal users.
▪ Ensures that the IT system is functioning and secure.

Company industry:
Industrial Production
Job role:
Information Technology

IT Support Technician

February 2019 - January 2023

CHAHIA (ALFA group)

Sfax, Tunisia

February 2019 - January 2023

▪ Manage the maintenance activities at the various slaughterhouses.
▪ Manage equipment and spare parts.
▪ Manage the budget of the service and plan the investments.
▪ Set priorities and develop maintenance schedule.
▪ Supervise response teams and lead maintenance and troubleshooting.

Company industry:
Animal Production
Job role:
Information Technology

Assistant Manager and Technical Advisor

October 2015 - February 2019

Ooredoo - Tunisia

Sfax, Tunisia

October 2015 - February 2019

▪ Ensure stock and cash management.
▪ Support and track customer complaints.
▪ Welcome, advise and sell our products and services.
▪ Monitor the compliance of commercial operations carried out in the shop(corrections, compensation, reallocations, etc.).
▪ Ensure regular reporting to management and take corrective action as necessary.
▪ Define business objectives, analyze the business and propose areas for improvement.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

IT technician and helpdesk

March 2014 - September 2015

SYPHAX AIRLINES

Sfax, Tunisia

March 2014 - September 2015

▪ Management of a multisite infrastructure (Sfax, Djerba, Monastir, Paris).
▪ First-level supervision of different types of servers (hardware and software).
▪ Set policy for PC maintenance.
▪ Creation of IT documentation and drafting of procedures.
▪ Pointing system configuration and management.
▪ Maintenance of IT equipment.

Company industry:
Aviation Support Services
Job role:
Information Technology

IT Technician

December 2012 - January 2014

AIB

Sfax, Tunisia

December 2012 - January 2014

▪ IT maintenance.
▪ Contact, delivery and travel to customers.
▪ Install computer equipment: Printers, Computers, Laptops.

Company industry:
IT Services
Job role:
Support Services

Education

Institut supérieur d'electronic et de communication de Sfax

June 2011

June 2011

Higher diploma, science and information technology and telecommunications

Tunisia

GPA (point): 12.84 out of 20

GPA (point): 12.84 out of 20

Degree in science and information technology and telecommunications - Specialty: technology electronics and télécommunications
View attachment

Skills

Servers
Expert
Servers
Expert
Windows Support
Expert
Windows Support
Expert
IT Administration
Expert
IT Administration
Expert
Firewall Administration
Expert
Firewall Administration
Expert
Helpdesk
Expert
Helpdesk
Expert
Rigor
Expert
Rigor
Expert
Computer hardware
Expert
Computer hardware
Expert
Organization
Expert
Organization
Expert
Direction of communication
Expert
Direction of communication
Expert
Autonomy
Expert
Autonomy
Expert
Microsoft Windows
Expert
Microsoft Windows
Expert
Network Administration
Expert
Network Administration
Expert
Operating System
Expert
Operating System
Expert
System Configuration
Intermediate
System Configuration
Intermediate
Office Software
Expert
Office Software
Expert
Science
Expert
Science
Expert
Telecommunications
Expert
Telecommunications
Expert
Telephone
Expert
Telephone
Expert
Cable
Expert
Cable
Expert
Controlling
Expert
Controlling
Expert

Languages

Arabic

Native Speaker

English

Expert

French

Expert

Hobbies and interests

voyages
sports