IT Support Manager
AMECAP
Total years of experience :11 years, 3 Months
▪ Implement a virtual server platform.
▪ Administration and automation of servers and their services.
▪ Fortinet Equipment Administration.
▪ Administration active domain controller directory.
▪ Administration, Maintenance and monitoring of IT equipment networks.
▪ Improve network infrastructure.
▪ Supervise and negotiate the purchase of computer equipment and software.
▪ Training, advice and support for users.
▪ Assist with backup management.
▪ Manage individual accounts and access rights for internal users.
▪ Ensures that the IT system is functioning and secure.
▪ Manage the maintenance activities at the various slaughterhouses.
▪ Manage equipment and spare parts.
▪ Manage the budget of the service and plan the investments.
▪ Set priorities and develop maintenance schedule.
▪ Supervise response teams and lead maintenance and troubleshooting.
▪ Ensure stock and cash management.
▪ Support and track customer complaints.
▪ Welcome, advise and sell our products and services.
▪ Monitor the compliance of commercial operations carried out in the shop(corrections, compensation, reallocations, etc.).
▪ Ensure regular reporting to management and take corrective action as necessary.
▪ Define business objectives, analyze the business and propose areas for improvement.
▪ Management of a multisite infrastructure (Sfax, Djerba, Monastir, Paris).
▪ First-level supervision of different types of servers (hardware and software).
▪ Set policy for PC maintenance.
▪ Creation of IT documentation and drafting of procedures.
▪ Pointing system configuration and management.
▪ Maintenance of IT equipment.
▪ IT maintenance.
▪ Contact, delivery and travel to customers.
▪ Install computer equipment: Printers, Computers, Laptops.
Degree in science and information technology and telecommunications - Specialty: technology electronics and télécommunications