HR And Administration Officer
NTDE
Total years of experience :16 years, 4 Months
Dear Manager
I am excited to submit my application for the HR & Administration Officer position at your company. As a highly organized and detail-oriented individual with 13 years of experience in HR and Administration, I am confident that I have the skills and expertise necessary to contribute to the success of your team.
In current role at HR & Administration Officer, I have been responsible for a rage of HR and Administration functions including recruitment, employee relations, pay roll, final settlement, Time Management and performance management. I have a proven tack of developing and implementing successful HR and Administration procedures, which have resulted in increased retention rates and improved employee satisfaction. Additionally, I have experience in developing and delivering training programs for employees of the organization.
I am also highly skilled in employee relations, having successfully managed a variety of workplace issues with tact and professionalism. My ability to communicate effectively and build strong relationships with both employees and management has been instrumental in creating a positive and productive work environment.
As an HR and Administration professional, I am committed to staying up-to date with the latest trends and best practice in the field. I am always looking for opportunities to learn and grow, and I believe that my passion for HR and Administration will allow me to make valuable contribution to your organization.
Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further.
Sincerely,
Karan Bogati
Mobile# +971551432959
Dubai, UAE
Summit Works Technology Pvt. Ltd.
Designation: Data developer & Quality Check
Hyderabad, India
2007-2009
Key Responsibilities: • Worked on U.S.A. (New Jersey) based project.
• We used to get raw data weekly from RXn Company which is the reputed company in New Jersey.
• Data about how many medicines sold in market.
• After getting raw data from the head office we used to make those data in presentable by using Visual Basic and power point presentation.
• Using different types of graphs files will be sent to Team leader for quality check (QC1)
• If all files are ready then those file will be sent to supervisors for QC2.
• And then those fair files will be sent to Head Office so that they could have a glance how the products had been sold in market.
• Dealing with the team leaders if there are any types of confusions and doubts.
• Reporting to Team Leader and Quality Manager.
ICICI Bank
Designation: Inbound customer service Representative (CSRs)
Hyderabad, India
2006-2007
Responsibilities: • Interact with clients through telephone to provide information about services, cancel the accounts, renew accounts, open new accounts, enter or take orders or obtain complaints.
• Making the records of all enquires comments or complaints, transactions or interactions.
• Collect payments or deposits; determine service requested charges or arranging billings.
• Ensure that the required changes are made to resolve the quires of the customers.
• Draft contract forms, issue orders of service discontinuance, make changes of address records using PC.
• Refer unresolved and pending customer problems to the concerned departments for the further investigation.
• Contact clients to notify regarding investigation results, respond to inquiries or any adjustments in the services.
• Resolve complaints related to billing or customer service by carrying out activities such as refunding money, exchanging merchandise or adjusting bills.
• Dealing with the customers with pleasant manner and make them satisfied for their quarries
EXAM PASSED BOARD INSTITUTION YEAROF PASSING PERCENTAGE B.S.C COMPUTER (Math's, Chemistry, Computer Science) OsmaniaUniversity Hyderabad (India) MNR DEGREE COLLEGE HYDERABAD 2007 70% INTERMEDIATE (I.Sc.) (Maths, Physics, Chemistry) Board Of Intermediate. Hyderabad (India) SIDDHARATHA JUNIOR COLLEGE HYDERABAD 2004 80 %
SlC (10Th) HSEB Board Of Nepal SAPTARISHI SECONDARY HIGH SCHOOL NEPAL 2002 75 % M.Sc. In (Mathematics) Tribhuan University (Nepal) Amrit Campus Kathmandu Nepal Running _ Customer service skills Training from ExecuTrain-Duabi, UAE. Emergency first aid Training from First Security Group-Dubai, UAE. Telephonic communication Training From ICCI Bank in bond call center-Hyderabad, INDIA