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Karim Darwish, Director Of Front Office

Karim Darwish

Director Of Front Office·The Cove Rotana Resort

United Arab Emirates

Bachelor's degree, Hotel Management

Work experience

Total years of experience: 16 years, 9 months

Director Of Front Office

February 2017 - Present

The Cove Rotana Resort

Ras Al Khaimah, United Arab Emirates

February 2017 - Present

Managing day-to-day resort operation
Ensure high and consistent customer services
Training and team development
Cost analyses and reduction plan
Revenue increase and generation
Problems solving and building long term relationships with customers

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Front Desk Manager

April 2013 - January 2017

Al Murooj Rotana Hotel & Apartments

Dubai, United Arab Emirates

I found this job using Bayt.com

April 2013 - January 2017

Preparation and supervision of the Front Desk shift
Providing excellent guest service & maximizing guest satisfaction Handling & following-up on guest complaints and requests Communication with other departments (Accounts, Reservation) Following up on Front Desk targets
Welcoming VIP guests
Handling groups blocking, requests and payment
Promoting company loyalty scheme
Training colleagues on work tasks, standards and procedures

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Desk Agent

September 2011 - March 2013

Hilton Sharm Dreams Resort

Sharm el Sheikh, Egypt

September 2011 - March 2013

Performing check-in and check-out as per company standard Providing excellent guest service
Handling guest complaints and requests
Handling own cashier
Promoting company loyalty scheme
Acting as Shift Leader in charge
Replacing Guest Relation Agents during their vacations
Ambassador for Diamond & Gold HHonor Guests

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Desk Agent

March 2010 - August 2011

Kahramana Blondie beach resort

Egypt

March 2010 - August 2011

Kahramana Blondie Beach / Garden Resort / Diving Lodge, Marsa Alam, Egypt Performing check-in and check-out as per company standard Providing excellent guest service Handling guest complaints and requests Handling own cashier

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Tour Leader / Tour Operator

October 2009 - March 2010

Mirage Tours

Cairo, Egypt

October 2009 - March 2010

Operating group visits Representative of the travel agency for arrival groups Welcoming arriving guests / groups in the airport Coordinating with Hotels for group check in/check out preparation Handling ticketing and flight reservations Conducting city and adventure tours

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Tourism & Hotel Management

June 2009

June 2009

Bachelor's degree, Hotel Management

Egypt

GPA (percentage): 92%

GPA (percentage): 92%

Bachelor’s degree in Tourism and Hotels Management

Skills

Cost Reduction
Expert
Cost Reduction
Expert
Problem Solving
Expert
Problem Solving
Expert
Training and Development
Expert
Training and Development
Expert
Increasing Revenue
Expert
Increasing Revenue
Expert
Customer Focus
Expert
Customer Focus
Expert
Team Leading
Expert
Team Leading
Expert
Communication skills
Expert
Communication skills
Expert
Supervisory skills
Expert
Supervisory skills
Expert
Managing & Organizing
Expert
Managing & Organizing
Expert
Creativity
Expert
Creativity
Expert
Confident
Expert
Confident
Expert
Achieving targets & results
Expert
Achieving targets & results
Expert
adaptability
Expert
adaptability
Expert
Handling Complaints
Expert
Handling Complaints
Expert
Team Leadership
Expert
Team Leadership
Expert
Key Management
Expert
Key Management
Expert
Loyalty Programs
Expert
Loyalty Programs
Expert
Customer Focus
Expert
Customer Focus
Expert

Languages

Arabic

Expert

English

Expert

Italian

Intermediate

Russian

Intermediate

Training and Certifications

Certifications
Guest Focusing & Communication Skills
Aug 2007 - Apr 2008

Hobbies and interests

Horse riding

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