Senior IT Manager
Misr Elkheir Foundation
Total years of experience :21 years, 5 Months
Consolidate and centralized the IT Network Infrastructure, Security, Services & Support for up to 650 employees in 21 locations in Egypt. Providing added value to the organization & supporting the execution of the business strategy. Manages and implements MS ERP GP, MS CRM, MS Exchange, MS SharePoint, GIS systems
Key Achievement
Build new Network Infrastructure in 21 remote locations.
Build new Network Infrastructure in new HQ location and Extension Site.
New Server Room & DELL system with SAN storage.
Designed & Implemented 40 M² Data Centers and the Disaster Recovery Plan.
Implement MS GP ERP 10 System for 2 different Companies
• Inventory Management
• Finance (AR, AP, GL, LC, LG & Bank)
• Procurement Management
Implement MS CRM 2011 System
• Humanitarians Aid.
• Execution Sector.
• Health Service Sector.
• Scholarships Management.
• Income Generations Management.
• Fundraising Sector.
• Complaint management.
Implement Esri GIS System
• 1000 Poorer villages in Egypt.
• Feed million fasting in Ramadan.
• 1000 Community schools.
Selective Mega Projects
IT Project manager from Misrelkheir side in these projects:
BLOOD MANAGEMENT SYSTEM for the Blood Transfusion Service of the Ministry of Health (MoH) Arab Republic of Egypt.
Project stakeholders: Ministry of Health (MoH) Arab Republic of Egypt, TE-Data, and Misr Elkheir Foundation project cost 50 Million EGP.
Project Scope: create Join one blood service chain in 72 ranches in Egypt.
Implement Blood Management Application (E-Delphine) and CISCO infrastructure with VPN over Fiber Optics, MPLS, 3G, SDSL, and ADSL.
LITERACY EDUCATION in 7 governorates in Egypt.
Project stakeholders: Zaid Bin Khalifa Foundation “UAE” and Misr Elkheir Foundation.
Project cost 35 Million EGP
Project Scope: prepare up to 550 intelligent classes.
Implements School Management System Software based cloud server, interactive smart board, data show, PC, LAN and internet connection with firewall.
BUILD 200 SCHOOLS in all Egyptian governorates.
Project stakeholders: Kingdom of Bahrain Government and Misr Elkheir Foundation.
Project cost 300 Million EGP
Project Scope: prepare up to 3000 technological classes.
Implements School Management System Software based cloud server, interactive smart board, data show, PC, education tablet, LAN, WIFI and internet connection with firewall.
Consolidate and centralized the IT Network Infrastructure, Security, Services & Support for 450 employees from 8 Governorates in Egypt. Include Microsoft systems (Exchange 2007 and SQL), MS Share Point, Cyberoam UTM, and helpdesk centre Team Viewer to ensure business continuity in all governorates and Implementing Backup Plan.
Key Achievement
- Built new Cisco Network Infrastructure in new HQ up to 650 Nods.
Built new Network Infrastructure in 9 remote locations.
Implement new Exchange Server 2007 environment.
Work as a team member to Implement ERP Microsoft GP system.
- Work as a team member to Implement Microsoft CRM 2011.
Implement wireless solution to join site extension with Data and VOIP (HP ProCurve).
(Project manager for implementing two Data Centre in Cairo & Belbies. cost project 5, 000, 000 LE)
Consolidate and centralized the whole IT Network Infrastructure, Security, Services & Support for 1200 employees from 3 different countries into 2 HP Data-Centers for Ferrometalco Cairo, Egypt
Include Oracle ERP and Microsoft systems (ISA, Exchange 2007, SMS, SCOM, and SQL), VMware, Mitel IP Phone, Cisco Security, and helpdesk centre to ensure business continuity. Implementing a Contingency and Disaster Recovery Plan and recovery in worst case scenarios. ITC working according to the ITIL Standard
Key Achievement
Built new data centre (tier 8).
Install new CISCO infrastructure (2 PIX firewall, 4 core switches 6500 and 64 Edge switches).
Improve customer satisfaction for 30% to 86% in four months.
Zero downtime for the whole services in the last 7 Months.
Site-To-Site VPN and VoIP.
Work as a team member to Implement Oracle ERP system.
Ensure IT and Telecom infrastructure and Procedures are up to business needs in terms of Quality, Availability and Security. Leading a team of Network and System Admin’s and Technical Support.
Include Cisco PIX, Routers and Microsoft systems (ISA, Exchange 2003, WSUS and SQL).
My responsibilities included the following:
Manage and ensure adequate provision of IT services to end-users including: training, helpdesk and support across 7 remote locations. Ensure business continuity by developing and implementing a Contingency and Disaster Recovery Plan, backup policy, disaster prevention and recovery in worst case scenarios.
Key Achievement
Work as a team member to Implement MS-CRM system.
Work as a team member to Implement HR system.
Right FAX Server (to reduce the cost of sending and receiving Faxes )
Work as a team member for ISO project
Built PBX for Call-Centre with Alcatel-Lucent OmniPCX Enterprise.
Full coverage wireless for the workshops.
Implement Germany's programs for the workshop hosted in Malaysia.
•Develop and implement IT strategy.
•Provide a secure and efficient Network infrastructure to support the Company software and systems.
•Lead on the management and maintenance of hardware and related software.
•Lead on researching and introducing appropriate new IT solutions
•Lead technical support staff and consultants.
•Design, implementing, and maintain Security and Backup procedure.
•Design, implementing, upgrade, maintain and backup for the existing database and servers.
•Prepared and implemented tactical plans to achieve dept. annual objectives.
•Responsable for planning, maintaining and communication of all German programs for workshop.
•Responsable for installing and maintaining all Brazilian programs for spare parts.
•Responsable for installing and maintaining AS/400 client.
Doctorate of Business Administration. will be finish in 2019
My graduation theses in: The Relationship between the ERP system Implementation and the Resistance of Change in Egypt.
Graduated from Ain Shams University Information System & Data Security section. Grade (Good) Graduation Project Database, Hospital program and Emergence car connected with GPRS (Excellent)