Karim Al kara

Developed and implemented comprehensive onboarding
programs for new hires, ensuring seamless integration and
training within the restaurant operations
Cultivate strong customer relationships by addressing
concerns, resolving issues, and ensuring a positive dining
experience for all patrons.
Foster front-of-the-house and back-of-the-house synchrony by
coordinating with kitchen and service staff to maintain
seamless operations and exceptional service standards.
Manage inventory levels to control costs and minimize waste,
optimizing profitability for the restaurant.
Oversee staff scheduling and attendance, ensuring adequate
coverage and adherence to labor laws and policies.
Train and supervise staff members, providing ongoing coaching
and feedback to maintain high standards of performance.

Assisted in the premier opening of Clap located in Beirut
Quickly learned and applied new skills to daily tasks
Applied a positive customer service approach to increase
satisfaction
Reviewed customer history to recommend appropriate products
and services

Handling inventories by creating monthly spreadsheets and
delegating staff
Creating, implementing, and maintaining Standard Operating
Procedures
Building a customer base by providing quality service and handling
customer complaints
Managed a large number of covers in a fast-paced, high-end service
Identified operation problems and proposed solutions to
management
HR
Interviewed newemployees and reported assessment back to HR
Managed store manning spreadsheet to suit restaurant needs.
Maintaining rules and regulations put in place by the HR Department
Training
Creating onboarding plans and monthly training schedules
Developed a training program academy alignedwith company
values and all restaurant aspects
Took charge of academy training for Clap Fairmont and Clap Majdool
openings.

Enhanced staff performance through targeted training
opportunities. Developed strong teams by skillfully
recruiting and training loyal, hard-working employees
Consistently exceeded productivity targets by monitoring
and improving individual and team performance
Managed staffing schedules for dozens of employees,
delivering operational efficiency whilst remaining within
budget