Senior Training Consultant and Business Psychological Counselor
1-Amir Group. 2- Netpartnering. 3- OnChannle. 5- IVF Hospital.
Total years of experience :19 years, 4 Months
1.Senior Human Development Consultant:
Successfully delivered many Soft Skills Trainings for local and Multinational companies Such as:
• Porto-Holidays(Amir Group):
oSenior Training Consultant.
•S-VYASA University & PSSM in India: (Currently)
oProfessor of Psychology of Spiritual Science.
•Writer in El Youm El Sabe3 News Paper: (Currently)(Search by: كريم العقيلي اليوم السابع)
oPsychology & Human development Articles.
•Tectum Group, Germany:
oTraining Consultant for all its partners worldwide.
•Net Partnering, Dubai: (Currently)
oTraining Consultant for all its partners worldwide.
•Image for Furniture:
oSenior Training and Human Development Consultant
•British Telecom El-Saudi Limited, KSA:
oSales workshop (Blitz day)
•Kanoo IT, Bahrain:
oSales workshop (Blitz day)
•Total FM (The Facility Management of Amir Group):
oTraining and Human Development Consultant.
•Dimension Data, Cisco Partner Abu Dhabi, UAE:
oSales workshop (Blitz day)
•Dhyana Maha Chakram III Event, India:
oThe Main Speaker of the 5th day about meditation in psychology from my perspective, and the relation between Egypt and India Culture.
oThe moderator of the 7th day Speech about meditation teacher.
oTV interview about Psychology of meditation in Egypt.
oRadio interview about my experience in meditation.
oVarity of psychology session across different cities.
•Meditation Team in Abu Dhabi, UAE:
oSpirituality & Meditation Class.
•HSBC Bank (Branch Managers):
oStress Management.
•Spiritual Library of Karnool, India:
oMeditation and the benefit of Spirituality to reach wisdom.
•Universal Group Call Center:
oCommunication Skills.
oCustomer Service.
oTelephone Etiquette.
oComplain Handling Techniques.
•German University (GUC).
•Sadat Academy.
•Helwan University.
•Cairo University.
•Ain Shams University.
•MIU University.
•57357 Hospital for children cancer:
oPublic Speaking for the first and middle line management.
•Raya Contact Center:
oCustomer Service.
o Positive Attitude.
o C.S Technique for Leaders.
o Leadership Skills.
oMotivational Skills
oSales
oTelesales
oCommunication Skills
oAdvanced Customer Service
oInterviewing Skills
oComplaint Handling
oTelephone Etiquette
oCoaching Skills
oPublic Speaking
oLeading Teams
oStress Management
oCulture Trainings
oMini TTT
oTTT
•Universal Group in Raya:
oManaging the Training Issues from scratch till I left Raya:
I was the responsible Trainer for Universal Group Call Center in Raya; it was important project that I started all over with the call center manager going towards everything to make it successful. I was handling it while I was Assistant Training Manager due to its importance. (It was a stuff of 53 Employees)
•MSAD, (Ministry of State for Administrative Development, Egypt):
oManaging the Training Issues from scratch till I left Raya:
This Project is not only for the Administrative Development Ministry but also for most of the ministries in Egypt like Ministry of Health & Ministry of Interior, etc…), so it was a must to be handled in a very professional way due to its importance and kind of client we are dealing with. It was huge stuff that reaches 200 employees.
•Exit For Training and Recruitment Consultancy:
oSoft Skills Trainer and Human Development Consultant.
•Ministry of Administrative Development.
oAdvanced Communication Skills
oAchieving Customer Delight Approaches.
•Highly Professional Advisors Center (HPA)
oCommunication Skills
oCV writing
oInterviewing Skills (from interviewee Prospective)
oChange Management
oLeadership
oTime Management.
oBusiness Writing.
•Governors Training & Consulting (USA):
oCustomer Service.
o Leadership Skills.
oMotivational Skills
oCommunication Skills
oAdvanced Customer Service
oInterviewing Skills
oPublic Speaking
oLeading Teams
oSales
•The Institution of The Egyptian Air War:
oTraining Consultancy.
It was the first time in Egypt to implement Psychological Counseling in huge companies for improving employees.
although it was my job on a personal level to treat such cases below,
•Cases of therapeutic:
o Public concern
o Depression
o Obsessive-compulsive disorder
o Phobia
o Panic
o Tension and frequency in the decision-making
o Negative and the lack of clear objectives
o Identity Crisis
o Fear of Public Speaking
o Attention Deficit Hyperactivity Disorder (ADHD)
•Training the operational team working in the call center as well as the new hires, on all basically required soft skills trainings (Sales, communication skills, customer service, Telephone Etiquette, Complain handling and telesales).
•Training operational team leaders/supervisors on advanced soft skills trainings (leadership, motivation & loyalty, advanced communication skills, advanced customer service and coaching skills)
•Conducting of needs analysis studies and confers with account/project/call center managers and supervisors to determine training needs using training need analysis and sigma tools.
•Determining of training needs based on quality assurance feedback along with other indicators like live transaction monitoring.
•Handling training logistics and setting plans for required trainings based on business requirements.
•Selecting appropriate instructional procedures or methods such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises and role play.
•Maintaining records and preparing statistical reports to evaluate and monitor progress of trainees.
•Verifying all trainees, measuring their progress, evaluating the effectiveness of the training before and after releasing the trained employees to operations.
•Supervising and monitoring the co-trainer’s performance to ensure proper delivery of PK training.
•Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
Successfully presented many effective episodes that were about presenting Islam and explaining religious concepts using human development theories:
o Effectiveness of human development from an Islamic perspective (Pros and Cons).
o Studying Rituals of Pilgrimage (Manasek Al-Hajj) from Human Development Perspective.
o Giving Islam our absolute best; Parental role in raising children through prioritizing religion and life.
o Comparing between psychological theories and Islamic beliefs.
o What are the origin and the causes of the emergence of negative emotions? And what are the major negative emotions?
• Training the operational team working in the contact center line of business as well as the new hires, on all basically required soft skills trainings (communication skills, customer service, Telephone Etiquette, Complain handling and telesales) and product knowledge trainings.
• Training operational team leaders/supervisors on advanced soft skills trainings (leadership, motivation & loyalty, advanced communication skills, advanced customer service and coaching skills)
• Conducting of needs analysis studies and confers with account/project/call center managers and supervisors to determine training needs using training need analysis and sigma tools.
• Determining of training needs based on quality assurance feedback along with other indicators like live transaction monitoring.
• Handling training logistics and setting plans for required trainings based on business requirements along with adhering to COPC (Customer Operation Performance Center) approaches.
• Selecting appropriate instructional procedures or methods such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
• Creating and developing training manuals, presentations as well as formulating outline of the identified courses, testing and evaluation procedures, multimedia visual aids, and other educational materials.
• Maintaining records and preparing statistical reports to evaluate and monitor progress of trainees.
• Verifying all trainees, measuring their progress, evaluating the effectiveness of the training before and after releasing the trained employees to operations.
• Supervising and monitoring the co-trainer’s performance to ensure proper delivery of PK training.
• Assisting in the delivery of the TTT (Train the Trainers) diploma, to the existing training team.
• Organize the recruitment and resourcing functions for the business with particular emphasis on sourcing and retaining key skills (including new starter inductions and probation process).
• Review and establish appropriate and equitable recruitment policy and procedures.
• Identify suppliers to source key skills and varied permanent and temporary requirements.
• Review recruitment activity in progress and identify priorities for current and future campaigns.
• Advice and support Senior Management with resourcing strategies.
• Provide timely and accurate recruitment activity reports to Executive Committee, Operational Committee, and Senior Management Team.
• Manage the logistics of each campaign or activity - prioritizing recruitment requests and avoiding build up of backlog.
• Manage and review contractual relationships with providers i.e. advertising, job fairs, and resourcing organization at all levels.
• Communicate with the business on recruitment process in general and specific campaigns.
• Develop and work toward a business demand planning model.
• Ensure all recruitment selection hard and soft data is recorded as necessary.
• Monitoring and developing the Recruitment team to be up to the standard required criteria.
• Advice and provide consultancy to the senior Management regarding all training related issues including: Trainers selection, Training courses, Training facilities and conducting training plans.
• Filtering CVs, conducting phone screening to guarantee the presence of the minimum basics required along with applying different phone screening techniques to lessen the recruitment hierarchy pyramid.
• Using all the interviewing strategies, forms, and patterns to meet with the criteria of the job description.
• Hiring and coaching as well as taking corrective actions in all matters related to the hiring process of Junior and senior levels and shadowing the Managerial interviews as well.
• Building up the data base of the whole HR department.
• Measuring and analyzing the quality of the hiring process for my assigned projects.
