Karim Ismail, Customer Service Manager

Karim Ismail

Customer Service Manager

Union National Bank

Location
Egypt
Education
Bachelor's degree, Commerce
Experience
15 years, 6 Months

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Work Experience

Total years of experience :15 years, 6 Months

Customer Service Manager at Union National Bank
  • United Arab Emirates - Abu Dhabi
  • August 2009 to February 2016

Responsible for selling personal loan, credit cards, current and saving accounts, home loan mortgage, leading team to achieve the assigned target, review booked loan and credit card and approve it
Analyze SME
Handling customers complains
Review the daily branch reports
Check the AML system
Coordinate with collection department

Sales &Service Officer at Mashreqbank
  • United Arab Emirates - Abu Dhabi
  • June 2006 to July 2009

Selling banking product like personal loan, credit cards, current and saving account, fixed deposit, home loan mortgage

Senior Sales Rep at Vodafone
  • Egypt - Cairo
  • September 2004 to June 2006

Selling lines
Customers Services

Collection Officer at Citibank
  • Egypt - Cairo
  • September 2000 to September 2004

Responsible for the delinquency loan, credit

Education

Bachelor's degree, Commerce
  • at Assiut university
  • June 1999

General grade Good

Bachelor's degree, Commerce
  • at Assiut unv
  • June 1999

Good

Specialties & Skills

Teamwork
Customer Focus
Leadership
Customer Service
Sales Organization
Computer
Team management
Patient
Attention to details
Sales skills
Problem Solving
Leadership

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Cisi (Training)
Training Institute:
Uae

Hobbies

  • Football
  • Chess