Project Coordinator
iLearn Human Capital Development
Total years of experience :14 years, 7 Months
● Managing the mystery shoppers, making schedule and organizing assignments
● Maintaining diaries and appointments
● Dealing with incoming email, faxes, often corresponding on behalf of the manager
● Producing documents, reports, presentations
● Being involved in decision-making process
● Coordinate, supervise and develop a competent and motivated team which provides outstanding customer service.
● Dealing with critical problems, major customers complains and issues
● Staff schedule and make sure that the floor is covered by the proper number all the time .
● Offer the new product and push for adding value and up-selling .
● Assist manager in all daily operations of the store and responded to employee and customer concerns and compliments
● Organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency.
● Performing a range of office and administrative support functions
● Preparing wide range of documents and reports generated from general correspondence
● Managing and organizing meetings, conferences, travel arrangements and expenses report,
● Collecting and coordinating the flow of internal and external information.