Kashif Akhtar

 Managing Portfolio of Companies.
 Providing and assisting Retail Banking products.
 Resolving complaints and providing service assistance.
 Perform as a key contact point for portfolio of clients dealing with routine matters throughout a range of services and products.
 Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.

 Generating new business both in face to face meetings and over the phone.
 Dealing with the customer’s complaint and issues in coordination with concern departments.
 Writing up sales reports, activity reports and revenue forecasts.
 Completing all documentation and administrative records, fully and accurately.
 Promote the company brand to key buyers, ensuring their knowledge is up to date.

 Complete handling of MIS.
 Providing financial assistance to the customers.
 Launching and testing of IVR and Help Desk.
 Handling of monthly Service Quality and other reports.
 Responsible for training, developing and supervising the team.
 Monitoring calls in order to maintain the Service Quality level.