kashif raza, Consultant 3

kashif raza

Consultant 3

Limtex Infotech Limited

Location
India
Education
High school or equivalent, HS
Experience
8 years, 2 Months

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Work Experience

Total years of experience :8 years, 2 Months

Consultant 3 at Limtex Infotech Limited
  • India - Kolkata
  • July 2012 to December 2012

Use to work for I-Yogi process. Use to provide solution to the customers related with the software issues over the phone in US/UK/Canada and Australia. It was an Inbound Process where customers use to call us and ask for the solution related with their computer. We use to take care with the router Issues.

Senior Customer Care Associate at Pecon Software Ltd
  • India - Kolkata
  • July 2009 to July 2012

I use to sell Software Services to the customers in US/ UK and Canada over the phone .Represents the business to the customers. Maintain customer satisfaction. Maximise customer retention. Maximise new customer Attraction.Generate revenue for the business.

Customer Associate at wipro,bpo
  • India - Kolkata
  • February 2009 to June 2009

I Use to Dial BT Process(British Telecom).Use to provide solution to the customers related with the software issue over the phone in UK.It was the Inbound Process where customer use to call us and ask for the solution related with their computer.We use to take care with the internet issues.

Counter Sales Executive at Fine Jewellery (INDIA)Ltd
  • India - Kolkata
  • October 2006 to January 2009

Handling Stocks of Real Diamonds, Time to Time Replenishment, Outwarding and Inwarding of Stocks.Providing customers with Best of my Customers Service.Doing Proper Display of Stocks.Placing orders for the required Stocks.

Senior Customer Care Executive at BNKe Solutions Pvt Ltd
  • India - Kolkata
  • October 2004 to August 2006

Use to sell holiday Package named Club La Costa to the customers in UK over the phone by maintaining Customer Satisfaction.

Education

High school or equivalent, HS
  • at St Pauls Cathedral Mission College
  • March 2003

Passed Higher Secondary from 2nd division.

Specialties & Skills

Customer Satisfaction
Customer Retention
Phone Sales
Communication Skills
Thinking Outside The Box
Contribute to an Organisation success through proper utilization of people handling.
Face challenges under pressure.
A good team player and to achieve desired goal for the Organisation.
Versatile knowledge and ready to take responsibilities .

Languages

English
Expert
Hindi
Expert
Urdu
Intermediate
Bengali
Beginner