Traner's Server
Hard Rock Cafe
Total years of experience :2 years, 3 Months
Opening and preparing restaurant for customers. Welcoming guests and delivering personalized service. Maintaining exceptional product knowledge. Executing brand standards. Up-selling food and drinks. Welcoming and presenting new employees to everybody. Showing perfect example of your work. Discussing, studying and checking all items from menu and bar. Holding food testing. Making schedule for server’s department. Unique experience of opening new Hard Rock Almaty. Communicating with international trainers. Preparing information for employees daily.
Assuring the complete satisfaction of each and every guest. Coordinate operations between departments. Holding trainings, seminars for employees. Assist in checking out kitchen, service and bar during the shift. Managing the 15 pax team. Resolving customer complaints. Preparing restaurant and employees for shifts and ensuring the restaurant is ready to open according to the corporate standards. Communicating with employees to keep them informed of restaurant, regional and corporate procedures. Communicating with managers to evaluate work procedures, respond proactively to any needs that have arisen. Evaluating condition of equipment, conducting routine maintenance and minor repairs to ensure smooth operation and save costs. Fixing minor equipment problems or calling for maintenance assistance when necessary.