Senior Relationship Officer/ Retention Officer
Rowyah Recruitment Services/Citibank
Total years of experience :12 years, 0 Months
* Outbound calling to offer and convince Citibank customers to enroll for credit card insurance.
* Handling credit shield plus retention.
* Handling insurance claims and refund.
* Handling insurance related complaints.
* Handling supervisory calls.
-Used to file disputes/ claims for JP Morgan Chase customers and from there if it is within the approved threshold/ parameters I approved/ denied their claims.
- Processing chargeback for Chase customers if needed.
-Providing quality customer service to chase customers.
Proving quality service to Washington Mutual Bank customers
-Cumlaude (Adamson University, Philippines- Oct 2006) -Consistent working scholar for 4 years