Senior card operations officer
SINNAD subsidiary of BENEFITS
Total years of experience :14 years, 4 Months
• Perform end-to-end account management for Sinnad’s Banks portfolio
• Actively liaise and engage with stakeholders into identifying project requirements
• Oversee the banks User Acceptance Testing (UAT) and provide the necessary support
• Coordinate with the banks towards testing their disaster recovery plans
• Handle chargebacks, reconciliations, fraud monitoring and ATM activity monitoring
• Coordinate project planning and execution with Sinnad’s clients
• Provide onsite/offsite training to Sinnad’s clients
Work as part of the regional operations team where I provide back-end operational support to American Express's client base in an effective and efficient manner and deliver within strict deadlines. My experience within AMEX is diversified and encompasses key aspects such as billing, dispute resolution, account maintenance, customer service and system training as well.
Project Management Professional (PMP)
A degree that provides students with the comprehensive knowledge, skills and training needed to pursue careers as business oriented professionals in the most exciting, challenging, and dynamic fields in the market. The program emphasizes the practical applications of information technology. It provides students with both the breadth and depth of knowledge in information technology needed for professional success in this field and other fields as well.