Clinical Consultant
CME
Total years of experience :22 years, 9 Months
Clinical Consultant with Cerner Middle East interpreting client strategic imperatives and expectations and translating them into practical change management programs that are enabled through the Cerner Millennium workflows across all Hamad Medical Corporation Hospitals in Doha, Qatar
•Delivering tangible returns on client investment in terms of enhanced quality of services for the patients they treat as well as efficiencies and cost savings
•Accountability for clinical risk management delivery ensuring that strategic product development is linked to national strategy, KPI's, NDNQI, and JCI requirements
•Drive IT transformation, value creation and benefit realization
•Providing clinical expertise, expert guidance and governance to support organizational change and adoption
Woking & Sam Beare Hospice is a patient-centred charity delivering specialist palliative care to over 1400 patients in the community or in a new state of the art Hospice facility in Surrey, U.K.
•Providing strategic and operational leadership and expertise on professional standards, clinical quality, patient safety, risk management, performance management, service development and quality improvement
•Implemented improvement initiatives engaging staff in the analysis, planning and execution of improvement work using evidenced based methodology resulting in improved, streamlined, efficient processes.
•Providing leadership to the Community and Hospice Clinical Leads, Hospice at Home service, Professional Development Team, Administration Manager, Housekeeping and Catering Managers, leading a team of 50+
•Operationally lead the community and inpatient teams through two successful transitions to new locations, developing and overseeing operational and patient move strategies for a smooth transition to new state of the art facilities.
•Provided support, advice and expert guidance during the Care Quality Commission and Environmental Health inspections prior to the successful transition to a new Hospice facility in May 2017
•Developed and Implemented safer staffing model and safety huddles to improve clinical quality, patient safety, reduce risk and improve financial and non-financial performance
•Managing the resolution of complaints, conflicts and issues from patients, staff, suppliers, other internal and external service providers and partner organisations and implemented an electronic patient survey to obtain real time patient feed back
•Establishment of budgets, resource allocation, and identification of income revenue streams for inpatient and community services.
Marie Stopes UK is the leading independent provider of reproductive health, providing care to NHS or private clients through a large network of outpatient clinics across the UK.
•National role providing strategic and operational leadership and expertise on professional standards, clinical quality, patient safety, risk management, performance management, service development and quality improvement
•Implemented the quality and governance agenda including the development of quality indicators pertaining to governance and risk management
•Provided support, advice and expert guidance during the Care Quality Commission audit of all MSUK centres
•Provided leadership to the Regional Clinical Managers, Clinical Operations Managers and worked in partnership with the Human Resources and Managing Directors
•Responsible for ensuring service improvement was evidence-based by actively identifying research evidence and adhering to national guidance and standards for best practice
•Managed the resolution of complaints, conflicts and issues from patients, staff, suppliers, other internal and external service providers and partner organisations in a timely and appropriate manner in line with policy, procedures and service delivery values and priorities
•Implemented, monitored and reviewed policies designed to achieve quality in healthcare including Infection Control, Safeguarding children and vulnerable adults
Responsible for defining and implementing nursing care strategy focused on optimum clinical care quality, healthcare innovation and operational excellence. Implement Six Sigma Lean methodologies to roll out strategy across the organisation in order to achieve Magnet Centre of Excellence accreditation by 2018.
•Design robust processes and systems to monitor and support clinical governance and best practice across the nursing team. Improved clinic infrastructure, booking admin and follow up care and introduced prescription governance in the outpatient unit. Developed nursing audits for to ensure vigorous nursing documentation in Cerner Millennium, care management and quality control.
•Transformed nursing teams’ performance by initiating performance management, employee engagement, internal restructures, clinical training and career development frameworks. Reduced sick leave absence from 47% to 17%.
•Introduced effective Crisis Management; early warning system for deteriorating patients (QEWS). Developed nurse led critical care response team and in process of rolling out across whole of NCCCR.
•Established multi-disciplinary partnerships to develop evidence based patient focused models of care. Developing and implementing a multi-professional disease specific breast cancer team.
•Facilitate engagement with the senior nursing leadership team, allowing them the opportunity to challenge, and introducing transparency to buy in to the wider strategy. Engenders accountability and continuous learning to manage talent
•Introduced Unit Councils, comprised of 8 nurses per unit to manage, decide and rectify any local and operational issues, giving greater autonomy and responsibility to clinical staff.
•Established a Clinical Nurse Specialist Outpatient Counselling Clinic, as part of the Breast Cancer Care service to provide better patient care, education and support.
Hamad Medical Corporation, The National Centre for Cancer Care and Research, Doha, Qatar
Qatar’s premier not-for-profit healthcare provider managing 8 hospitals, the national ambulance and home healthcare service. NCCCR is a tertiary hospital providing advanced modern therapeutic treatment for cancer patients. www.hmc.org.qa
Transformed clinical documentation ensuring optimum levels of accuracy and adequacy by effectively engaging with all clinical and support staff to educate on the importance of efficient data records. Identified deficiencies in all medical records and significant backlog of 400 files. By setting out workflows audited all 400 files in 30 days. Reduced delinquent medical records from 65% to 1%-2% and maintained it
•Successfully engaged with all key stakeholders, educating at ward level to improve quality of all documentation and align clinical terminology with overall documentation coding system to improve audit, billing and insurance information.
•Implemented robust data analysis protocols to produce statistical reviews for compliance purposes.
•Promoted joint commission standards and guidelines around clinical documentation and introduced dedicated training as part of orientation programme for medical residents
•Liaised extensively with Quality teams to reveal the link between poor practice and poor patient care i.e. consent forms.
•Supervised shared governance with both open and closed file reviews, defining strategies, multi-disciplinary engagement and improved working practices. Reported findings and improvements to Supreme Council of Health and led knowledge share between Hamad Group hospitals.
International provider of healthcare services specialising in trauma and orthopaedics. Regional offices in Dubai, Kuwait and UK. Rashid Trauma Centre provides level 1 trauma care to Dubai and Northern Emirates population.
•As part of Senior Leadership Team, reported directly to Interhealth Clinical Director and local Health Directors. Developed best practice for all standards of emergency care, empowering nursing teams to develop leadership and management skills.
•Charge nurse responsible for approx. 250 emergency care nurses and support staff, leading on all educational and training matters including triage, major/minor incident management, infection control and patient assessment for JCI.
•Championed patient advocacy, transforming nursing care through implementation of evidence based research, appraisals, performance monitoring, workflow and management and systematic care review via clinical audits.
•Led audits on triage, pain management and cardiac disease pathways for JCI accreditation and improved accountability.
•Managed clinical and organisational infrastructure support. Developed robust patient and staff reflective practice including standard setting, staff orientation programme, personal development plans and data analysis to identify treatment trends.
Oct 2007 - Sept 2009: Primary Health Care Nurse Practitioner Markham Family Health Team, Markham, Canada
Multi-disciplinary primary healthcare service including physicians, nurse practitioners and pharmacists to a community of 30, 000.
•Part of an initiative to launch, implement and manage a new model of primary care for Ontario.
•Worked closely with GPs to transform an existing GP practice model into an alternative care model of amalgamated, multi-disciplinary healthcare, focused on providing comprehensive healthcare to patients. Successfully doubled practice size within 2yrs.
•Part of the Strategic Development Team building community relations and care packages for an ever changing population.
•Developed treatment and care solutions in response to patient needs including walk-in, evening and screening clinics, weight management and smoking cessation programmes and episodic illness management. Led on prescription review.
with healthcare IT consulting firm HCI Group on a short-term contract at Sidra Medicine an ultramodern, all-digital academic medical centre setting new standards in patient care for women, children and young persons in Qatar, the Gulf region and internationally
•Providing on the ground at the elbow Cerner support and education to a multicultural team of clinicians, doctors, nurses, healthcare professionals and scientists, from 84 different countries
•Resolution of document management, scanning and workflow related errors to ensure high quality patient care is delivered
•Providing knowledge sharing between Development, Server Operations, Health Informatics and Document Management teams verbally or in the form of written documentation.
•Providing support, advice and expert guidance during the implementation of the electronic medical records solution utilizing change management techniques
:
:
: