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Kennette Triambulo, Sales Executive

Kennette Triambulo

Sales Executive·Nespresso,

Qatar

Diploma, Hotel And Restaurant Management

Work experience

Total years of experience: 11 years, 6 months

Sales Executive

September 2018 - Present

Nespresso,

Doha, Qatar

September 2018 - Present

Spearhead end-to-end sales coordination activities, bridgingcustomerneeds, internalteams, and
operationalworkflows to ensure friction less service delivery.
Oversee dailysales operations, includingcustomerengagement, productadvisory, and structured follow
up to accelerate conversionvelocity.
Provide managerial-level supportthrough staffcoordination, micro-taskdelegation, shiftalignment, and
operational oversight.
Drive sales reporting, ordertracking, and documentation accuracyto strengthengovernance and decision
makingvisibility.
Alignwith supplychain and logistics teams to maintain stockreadiness and ensure consistentfulfilment
cycles.
Champion cross-team communication to sustain service excellence and operational continuity.

Company industry:
FMCG
Job role:
Sales

Shift Supervisor

November 2015 - January 2018

Starbucks,

Doha, Qatar

November 2015 - January 2018

Accomplish store objectivesbysupervisingstaff, organisingworkprocesses, and enablingemployee
success through coachingand hands-on assistance.
Provide qualitybeverages, wholebean, and foodproducts forcustomersbyfollowingrecipe and
presentation standards.
Organize openingand closingduties, oversee cash handlingprocesses, and conform to health, safety, and
sanitationguidelines forallproducts.
Assess employee level ofknowledge to ensure personnel have anunderstandingofjob expectations.
Supportthe store managerthroughprovidingclear, specific, timely, and respectful feedbackon staff
performance, aswell as recognisingchanges in employee morale.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Engineering

Customer Service Advisor

August 2013 - December 2014

Interglobe Technologies,

Manila, Philippines

August 2013 - December 2014

Maintain acomprehensive understandingofthe companysproducts orservices to assistcustomerswith
accurate information, recommendations, and solutions.
Cooperatewith customers to determine theirneeds and advise them the appropriate destination, modes of
transportations, travel dates, costs and accommodations.
Identifyand effectivelyaddress customerissues, includingproductorservice complaints, billing
discrepancies, ortechnicalproblems, in atimelyand efficientmanner.
Manage and resolve customercomplaints and concernswith empathyandprofessionalism, strivingto
turn challengingsituations into opportunities forcustomersatisfaction.

Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

Five Star Standard College

March 2013

March 2013

Diploma, Hotel And Restaurant Management

Philippines

GPA (rating): Very good

GPA (rating): Very good

– Graduated as top 1

Andres Bonifacio College

March 2008

March 2008

Bachelor's degree, Criminology

Philippines

– COLLEGE– ANDRESS BONIFACIO COLLEGE Undergraduate

Saint Joseph College

March 2005

March 2005

High school or equivalent, high school

Philippines

– HIGH SCHOOL– SAINT JOSEPH COLLEGE Sindangan,

Skills

Customer Service

Expert

Computer Skills

Expert

Cash Management

Expert

Sales

Expert

Customer Handling

Expert

mail

Intermediate

marketing

Intermediate

SALES

Expert

CUSTOMER RELATIONS

Expert

CUSTOMER SATISFACTION

Expert

CUSTOMER SERVICE

Expert

EMAIL

Expert

INSTRUCTION

Expert

TELEPHONE SKILLS

Expert

outlook

Intermediate

typing

Expert

problem solving

Intermediate

order

Intermediate

teamwork

Expert

time management

Intermediate

negotiation

Intermediate

operation

Intermediate

office work

Intermediate

Microsoft Office

Intermediate

Customer Care

Intermediate

ARTICULATE

Intermediate

Management

Intermediate

Sales

Expert

Reservations

Expert

Online Travel

Expert

Customer Handling

Expert

COORDINATING

Intermediate

BUSINESS CONTINUITY

Intermediate

CROSS FUNCTIONAL COLLABORATION

Intermediate

CUSTOMER SERVICE

Intermediate

LEADERSHIP

Intermediate

OPERATIONS

Intermediate

PRESENTATIONS

Intermediate

SALES

Intermediate

SALES REPORTING

Intermediate

TELECOMMUNICATIONS

Intermediate

Languages

English

Intermediate

Filipino

Native Speaker

Hobbies and interests

Basketball
Reading