Guest Relation Supervisor
Coolinc Company
Total years of experience :9 years, 0 Months
-Working as a GRS, reporting directly to the Restaurant Manager. Responsible for developing & overseeing other restaurants and departments.
-Took part in Jeddah Season "Pop Ups" (Sela Co.), Setting 5 restaurants, pre-opening within 3 weeks, ensuring smooth operations & best customer service.
-Handling different types of operation systems, such as (Opera, SevenRooms, SOP etc.) updating the system with critical information, guest feedback, ensuring the team is allocating guests according to their requirements & needs
-Worked as a BDE, reporting directly to the DOS & DOSM. Responsible for identifying, developing & securing new business opportunities by generating leads & sales.
-Responsible for supporting the growth & development of the company, by introducing new clients or lead opportunities. Handling all reports, data & analysis, maintaining all administrative duties.
-Worked as a Room Controller, reporting directly to the RDM. Providing administration Support to ensure efficient operations. Responsible for all reservations & VIP guests, allocating them accordingly.
-Worked as a Warranty Executive, handling clerical and administrative duties, analyzing and improving office processes and policies. Ensuring all systems are updated accordingly.
-Worked as an Office Manager, reporting directly to the CEO. Working closely with other departments. Handling all schedules & appointments.
-Responsible for organizing meetings and managing databases, booking transport and accommodation, ordering stationery and furniture.
Successfully completed my Master's Degree in international business administration.
Successfully Completed my Bachelor's degree from a recognized university based in Saudi Arabia & UK.
