CSR
Qatar insurance company
Total years of experience :14 years, 4 Months
& Retail
*3 years of experience as
solving and troubleshooting, sales staff support, and planning, implementing proactive.
*procedures and system to avoid problem in the first place.
*possess computer skills.
*excellent working knowledge using CRM & Microsotf Excel & Microsoft Word .
*ability to train, motivate and supervise customer service employees.
*a team player, acknowledged as "total quality customer service professional ".
*develop plan reports and daily filing.
Arrange schedule for meetings.
*Arrange international travel including prepare visa and other documents.
*Coordinate annual meeting.
*Manage executive schedules.
*Analyze incoming memos, submission and reports.
*Arrange conference calls.
Effectively & professionally answering the telephone and dealing with enquiries.
*Receiving couriers, incoming faxes & arranging distributing to recipients.
*Logging information on calls received and maintaining detailed records.
*Typing letters, reports and other documents.
*Scanning documents and updating internal systems.
*Processing and coordinating outgoing post.
Transferring the call.
*welcoming the client.
*Typing drafts with Machin handy writer .
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