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Khaled Abu Zaid, Chief Executive Officer (CEO)

Khaled Abu Zaid

Chief Executive Officer (CEO)·InfoTech International

Saudi Arabia

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 33 years, 0 months

Chief Executive Officer (CEO)

January 2024 - Present

InfoTech International

Riyadh, Saudi Arabia

January 2024 - Present

• Lead corporate strategy, business transformation, and overall
operations
• Established new business verticals including ICT, Audio/Video, Smart
Solutions, Electrical, and E-Mobility
• Defined long-term growth roadmap and organizational structure to
support scalability
• Driving market positioning as a turnkey system integrator across
multiple technology domains
• Monitor market trends and competitor activities to inform strategic
decision-making.

Company industry:
IT Services
Job role:
Management

Country Manager

September 2011 - June 2021

TECON

Jeddah, Saudi Arabia

September 2011 - June 2021

Build company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.

Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress.

Coordinates efforts by establishing procurement, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.

Increases managements effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining branch managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.

Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.

Maintains quality service by establishing and enforcing organization standards.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

Main Products & Solutions:
* Earthing & Lightning Protection
* Central Battery Systems & Emergency Lighting
* Fire Alarm Systems
* Cables & Cable Management
* Low Current Systems

Company industry:
Other Business Support Services
Job role:
Management

Manager (AGM)

January 2011 - January 2021

Tecon

Jeddah, Saudi Arabia

January 2011 - January 2021

• Managed key accounts, mega projects, and multi-channel sales
operations
• Developed and implemented business strategies, policies, and
operational frameworks
• Strengthened organizational performance across technical and
commercial functions

Company industry:
General Engineering Consultancy

Business to Business Director

July 2010 - September 2011

LG Electronics

Jeddah, Saudi Arabia

July 2010 - September 2011

• B2B Business development, building relationship & networking with potential customers in construction, real estate and governmental sectors
• Enhance LGE’s relationship with partners and other channels
• Set up B2B function in Jeddah HQ
• Building and implementing country B2B business strategy aligned with MEA regional strategy
• Represent the company in all levels and conduct negotiation with existing and potential business partners
• Manage forecasting, sales and key accounts
• Initiate and manage key B2B projects in the country and increase B2B pipeline opportunities
• Decide pricing and product structure for country B2B business aligned with Global and Regional business strategy
• Manage personnel and provide appropriate training and development
• Follow RHQ and HQ regional guideline for B2B business strategy
• Perform Market analysis & STP

Company industry:
Sales Outsourcing
Job role:
Management

Business Development Manager

January 2009 - January 2011

Johnson Controls Inc. (JCI)

Jeddah, Saudi Arabia

January 2009 - January 2011

• Established and developed control systems division including
integration, fire & security solutions
• Supported regional growth aligned with global strategic objectives
• Built strong client and partner relationships across the Saudi market

Company industry:
Accounting

Business Development Manager / Sales Manager

September 2008 - April 2010

Johnson Controls Saudi Arabia (JV with Al Salem)

Jeddah, Saudi Arabia

September 2008 - April 2010

Responsibilities: (Currently focused as Fire & Security Sales Manager)

• Develop and builds the Automation, Life Safety and Security businesses, the team, the services and the solutions.
• Establish goals and development plans for all direct reports. Ensures goals and objectives are met.
• Evaluate employee performance and performs salary management.
• Drive asset management including cost controls, billing, collections and payables.
• Follows up on customer satisfaction issues and drives resolution.
• Provides leadership by demonstrating focus on achieving customer satisfaction.
• Coaches teams on the management of project risks, conflict resolution and establishment project recovery plans.
• Assists management in preparation of annual financial operating plan.
• Assists Management, Sales, and Lead Systems Specialists in the review and interpretation of contract terms and conditions.
• Ensures compliance with the Safety Programs for employees.
• Ensure compliance with legal requirements and ensures that installation business is conducted with the highest ethical standards.
• In addition to the above mentioned tasks, the following activities and responsibilities are defined:
o Develops and builds business partners and.
o Arranging of marketing, sales and technical activities and events including training programs, seminars and exhibitions of the Controls Division.

Company industry:
General Engineering Consultancy
Job role:
Management

General Manager / Operations Manager / Support Services Manager

July 1998 - September 2008

Honeywell (JV and SI)

Dammam, Saudi Arabia

July 1998 - September 2008

Professional Leader and Technical Contributor with successful track record of revenue generation.

Successfully met revenue targets by being vital player in booking multi-million contracts.

Expert in fields of Automation, Building Management Systems, Fire Alarm Systems, Security Solutions, CCTV Systems, Energy Solutions and Environmental Solutions.

Excellent knowledge of setting business in GCC markets through direct or indirect channels with great Local & International experience with Consultants and Contractors.

Successful Project Management with wide experience in Revenue Generation, Backlog and Cost Control, Profit, Quality Control and Productivity, Projects Closing, Handover, Billing and Receivables Control.

Logistics Management knowledge including materials ordering, shipping, handling and distribution.

Staffing Skills: Led multi-million projects and was responsible for program staffing, planning, budgeting and recruitment.

Technical Consultancy and Training Activities: Has led, worked and supported colleagues and clients.

Adept in bringing company resources together with a natural leadership ability to effectively pursue and book business opportunities and support development during conceptual, implementation, and marketing phases.

Value added through excellent communications, skilled mentoring, hands-on contribution, and detail and excellence orientation.

Participated in business strategic planning, technology forecasting and scanning, and new product benchmarking.

Given my technical breadth, I was capable to identify the right talent needed to support projects, and effectively manage and direct that talent to meet and manage customer expectations and deadlines.

Demonstrated capabilities to balance my commitments to multiple programs to simultaneously support them all through to fruition.

Company industry:
Other Business Support Services
Job role:
Management

Operations Manager

January 1997 - January 2008

Honeywell

Dammam, Saudi Arabia

January 1997 - January 2008

• Delivered large-scale automation, fire, and security solutions

Company industry:
General Engineering Consultancy

Supervisor

July 1997 - July 1998

Trans Oceans Agencies Ltd.

Dammam, Saudi Arabia

July 1997 - July 1998

Responsible for supervising the company activities including Marketing, Sales, Product Launching and Technical Support for Industrial Processing Solutions, Safety, Health and Environmental Systems.

Business Development to cover wide range of systems in the environmental field. Sales and Marketing Team development to an outstanding level.

Applied Six Sigma Plus techniques and tools:
• Market trend analysis
• Competitor-business intelligence
• Process mapping
• Customer needs worksheet
• Strategic roadmaps

Dedicated to expand business of SANDVIK Processing Systems in Saudi Arabia mainly in the Food / Chemical Processing Markets.

Provided engineering and technical consultancy support across multiple aspects of information technologies, data analysis.

Championed development activities in information processing, and automation systems. Led technical projects for Environmental Solutions, and Industrial processing.

Company industry:
Other Business Support Services
Job role:
Management

Supervisor, GCC Program

July 1991 - July 1997

Samir Photographic Supplies Ltd. (KODAK) Sole Agent in Saudi

Jeddah, Saudi Arabia

July 1991 - July 1997

Responsible for growing the business in the GCC, Yemen and Jordan. Follow-up with the appointed dealers.

Market surveys for the socio-economical and medical fields. Head of Technical Support (Kingdom-wide) for KODAK/J&J CD products. Supervised the Field and Service Engineers.

Responsible for Sales and Marketing of Solutions & Services covering strategic clients and major accounts.

Measurable record with successful face-to-face experience selling technology-based solutions. Succeeded in pursuing, negotiating, and booking multi-million contracts.

Ability to work with and engage clients from different levels: Developed strong Customer Relationship Management (CRM) skills based on both technology-centric and business-value effort

Capable to impress my audience by providing very compelling presentations and backed business analysis. My customers value my technical recommendations

Strong influencing skills: Become quickly trusted by customers and others, and naturally fall into strong leadership roles on multiple projects

Excelled in leveraging our technologies and capabilities to provide best solutions to our customers while focusing on Customer Intimacy by providing tailored solutions to them

Capitalized on strong communications and interaction skills that allowed me to become quickly trusted by customers

Opened new markets within strategic clients that generated a large volume of sales.

Company industry:
Sales Outsourcing
Job role:
Sales

Team Leader – GCC

January 1991 - January 1997

Samir Group

Jeddah, Saudi Arabia

January 1991 - January 1997

• Built and led the medical division specializing in laboratory systems
• Supported technical deployment and business growth across Saudi
Arabia

Company industry:
Sales Outsourcing

Education

King Fahd Univ. of Petroleum & Minerals (KFUPM)

January 1991

January 1991

Bachelor's degree, Computer Engineering

Saudi Arabia

KFUPM

January 1991

January 1991

Bachelor's degree, Engineering

Saudi Arabia

Skills

Revenue

Expert

Planning

Expert

Marketing

Expert

Black

Expert

GCC

Expert

Experienced in development of people, solutions & products in both large & small company setting.

Expert

Ability to effectively pursue and book business opportunities.

Expert

Fair knowledge of SWOT auditing & organization tool.

Expert

Led, managed new product developments and represented various offerings that Honeywell brings to mar

Expert

Amassed a long list of successful program pursuits and technology solution sales under my leadership

Expert

Experienced in planning, marketing, managing sales of FMCG and technology consumer goods

Expert

More than 10 years in managerial positions with minimum 15 years experience with proven track record of sales to Contractors, Consultants, Architects, Interior Designer and Corporate clients. - Strong background in electro-mechanical contracting.

Expert

Revenue

Expert

Planning

Expert

Marketing

Expert

Black

Expert

GCC

Expert

AUTOMATION

Intermediate

BUSINESS DEVELOPMENT

Intermediate

BUSINESS STRATEGIES

Intermediate

DIGITAL TRANSFORMATION

Intermediate

LEADERSHIP

Intermediate

MARKETING

Intermediate

OPERATIONAL EXCELLENCE

Intermediate

ORGANIZATIONAL CHANGE MANAGEMENT

Intermediate

PROFIT AND LOSS P&L MANAGEMENT

Intermediate

PUBLIC PRIVATE PARTNERSHIPS

Intermediate

Languages

English

Expert

Arabic

Beginner

Memberships

Toastmaster

Member

April 2006

Project Managment Institute (PMI)

Memeber

May 2006

Training and Certifications

Certifications
LEED Green Associate
PMP Fundamentals
Certified Lightning Protection System Installer – NFPA 780

Training
Lightning Safety Alliance Presenter
Lightning Safety Alliance
May 2014

Hobbies and interests

Walking

Daily minimum 6000 steps