Pre-Sales Expert
Orange
Total years of experience :16 years, 4 Months
› responsible for assisting the Sales team to drive Jordan Telecom Group revenue by helping to qualify accounts, answer business requests, prepare and deliver solution based product presentations, and deliver proof of concepts which meet customer business requirements.
› Proactively scopes the technical solution required to address customer requirements, assess customers’ met and unmet needs, and recommends optimum solutions, ensuring appropriate support for the proposed architecture.
› Answer to RFI/RFQ/RFP together with the Sales manager.
› Cooperates with the Account Managers to analyze current and future needs of Jordan Telecom Group customers to ensure providing best technical customised solutions and financial proposition.
› Responsible for handling any technical question or issue which arises during a sales cycle and to work with the Network team to resolve customer issues.
› Prepares, revises, and submits customized offers to the strategic Jordan Telecom Group customers and follows up on the necessary approvals to ensure providing the solutions within the time limits to achieve high level of customer satisfaction.
› Demonstrate capability to manage and build professional and strong customers relationship.
› If required, acts as a Project Manager for each deal to ensure the final solution is delivered towards customer’s expectation and initial proposals.
› Provides training to customers and Account manager when needed.
› supervise projects delivery.
›Handle and Follow up the installation of the standard & Tailor Made services or Projects and solve any obstacles with concerned departments to accelerate delivery process and increase customer satisfaction.
›Handle any Service modifications (Upgrade, downgrade & changing route) for specified testing period and follow up with the technical & sales during this period and to provide their recommendations at the end of test period.
›Build and update customer book according to the new installed services, implemented orders & projects and reported faults.
›Monitor / analysis customer network and implemented services as well as providing customer with the needed support, consultancy & reports
›Visit the targeted customers on monthly basis to provide& discuss with them the performance report.
›Visit any EBU customer based on his request through account managers.
›Handle any Official Customer Technical complaints of service or network based on certain criteria.
›Prepare Weekly, Monthly or any required reports upon Request for all customer segments and all product types as well as opened, pending & closed requests then send them to the concerned departments to facilitate the follow up process in other departments.
›Deploy the Projects and orders coming from sales taking into account the Quality and the time to deliver the services.
›Follow up handsets, Coverage and loyalty point’s cases.
›Make sure that the customer is satisfied with the after sales services.
›Full understanding of customer requirements and complains.
›Developing and conducting surveys that measure customers’ satisfaction and quality of orange services.
›Providing the needed, timely technical and logistic support for the sales department.
›Responsible of Bulk SMS service.
›Responsible of Mobile handsets maintenance.
›Responsible of Blackberry service and devices software maintenance.
›Responsible of tracking system projects.
›Giving courses and seminars about Blackberry and 3G services.
› Managing and coordinating branches in Middle East.
› Creating marketing plans for Company investments budget.
› Supporting IT platforms and software’s for our investments.
› Preparing training courses and presentations in global market and Forex investments.
› Connecting our branches directly to Broker mother Company (ingot brokers), and making financial reports to head management.
› Preparing and coordinating regional Exhibitions and seminars.