Total Years of Experience: 11 Years, 9 Months
April 2020
To Present
SAP Unit Manager
at MB Group
Location :
Egypt - Cairo
Manager
▪ Providing configuration for SAP modules.
▪ Providing PDF forms and editing in SPF.
▪ Ensure all the required enhancements are done as per the requirements.
▪ Deliver most of the required enhancements.
▪ Requirements analysis, conducting workshops, prepares business process models.
▪ Develop and execute Global ERP detailed strategy and technology roadmap applying DevOps practices in the design and build of new implementations, version upgrades, support packs, kernel updates, and others
▪ Ensure delivery of lifecycle, risk, and vulnerability remediation
▪ Work with IS Service Continuity team to plan and execute Disaster Recovery exercises
▪ Help the management accurately forecast operating costs and monitor risks & opportunities to meet financial plans
▪ Publish Global ERP System Activity calendar (including monthly maintenance, system refreshes) and ensure that it aligns across other organizations in the company
▪ Develop and improve processes related to maintenance and support for the SAP Landscape, including environment refreshes, releases, client administration, and transport management
▪ Partner with Global Infrastructure Services in implementation and operations of approved infrastructure
▪ Provide operational support to ensure availability and performance of our systems and implement proactive improvement measures
▪ Lead communications and ensure business continuity in critical production scenario by initiating problem management process and root cause analysis
▪ Handle system related technical issues and get engaged as needed in critical events
▪ Deep SAP technical expertise to guide project planning, prioritization, troubleshooting and resolution of complex SAP technical issues
▪ Maintain design documents and ensure alignment with IS architecture, Security and other meaningful groups
▪ Drive effective decision making within the team, including communication of decisions to appropriate partners
▪ Supervision and talent development by mentoring, coaching for success, establishing performance expectations, providing recognition, and ensuring diversity awareness
▪ Providing configuration for SAP modules.
▪ Providing PDF forms and editing in SPF.
▪ Ensure all the required enhancements are done as per the requirements.
▪ Deliver most of the required enhancements.
▪ Requirements analysis, conducting workshops, prepares business process models.
▪ Develop and execute Global ERP detailed strategy and technology roadmap applying DevOps practices in the design and build of new implementations, version upgrades, support packs, kernel updates, and others
▪ Ensure delivery of lifecycle, risk, and vulnerability remediation
▪ Work with IS Service Continuity team to plan and execute Disaster Recovery exercises
▪ Help the management accurately forecast operating costs and monitor risks & opportunities to meet financial plans
▪ Publish Global ERP System Activity calendar (including monthly maintenance, system refreshes) and ensure that it aligns across other organizations in the company
▪ Develop and improve processes related to maintenance and support for the SAP Landscape, including environment refreshes, releases, client administration, and transport management
▪ Partner with Global Infrastructure Services in implementation and operations of approved infrastructure
▪ Provide operational support to ensure availability and performance of our systems and implement proactive improvement measures
▪ Lead communications and ensure business continuity in critical production scenario by initiating problem management process and root cause analysis
▪ Handle system related technical issues and get engaged as needed in critical events
▪ Deep SAP technical expertise to guide project planning, prioritization, troubleshooting and resolution of complex SAP technical issues
▪ Maintain design documents and ensure alignment with IS architecture, Security and other meaningful groups
▪ Drive effective decision making within the team, including communication of decisions to appropriate partners
▪ Supervision and talent development by mentoring, coaching for success, establishing performance expectations, providing recognition, and ensuring diversity awareness
April 2017
To March 2020
SAP HCM Functional Consultant
at Rashideen Egypt For Trade Company (L.L.C)
Location :
Egypt - Cairo
• Responsible for delivering full key user training of the HR Areas including ( Personnel Master Data, Recruitment, Training and Event Management, Time Management, and Payroll)
• Requirements analysis, conducting workshops, prepares blueprint documentation like business process models.
• Providing configuration for HCM including (Payroll, Personnel Administration, Time Management, and Recruitment, Training and Event management and Organizational Management).
• Develop integrated and documented solution through cycles using Standard training templates.
• Deliver basic SAP skills training to the business super users/ testers.
• Prepare for data uploading
• Managing Employee's Master data
• Preparing Statistical Reports ( Organizational Structure, Training courses, Qualifications, salaries, Employees attendances and absences)
Supervise end user training which conducted by the key users
• Ensure the timely, accurate and effective use of the training client as per the training strategy and detailed design documents
• Update material after reviews and end user feedback
• Full Life Cycle SAP HR and/or Payroll Implementation Projects.
• Testing All HCM Transactions After Configuration.
• Create User Guide to help End User.
• Consulted with Basis users for Tasks Related to Authorization
• Create all the Reporting Structure.
• Customer Requirement Documents, Business Blue Print Creation, Configuration Document, Test Plan and Test Script.
• Giving Support, Advice and Training to Junior Data Analysts.
• Requirements analysis, conducting workshops, prepares blueprint documentation like business process models.
• Providing configuration for HCM including (Payroll, Personnel Administration, Time Management, and Recruitment, Training and Event management and Organizational Management).
• Develop integrated and documented solution through cycles using Standard training templates.
• Deliver basic SAP skills training to the business super users/ testers.
• Prepare for data uploading
• Managing Employee's Master data
• Preparing Statistical Reports ( Organizational Structure, Training courses, Qualifications, salaries, Employees attendances and absences)
Supervise end user training which conducted by the key users
• Ensure the timely, accurate and effective use of the training client as per the training strategy and detailed design documents
• Update material after reviews and end user feedback
• Full Life Cycle SAP HR and/or Payroll Implementation Projects.
• Testing All HCM Transactions After Configuration.
• Create User Guide to help End User.
• Consulted with Basis users for Tasks Related to Authorization
• Create all the Reporting Structure.
• Customer Requirement Documents, Business Blue Print Creation, Configuration Document, Test Plan and Test Script.
• Giving Support, Advice and Training to Junior Data Analysts.
April 2016
To April 2017
Software Tester
at Proactive Soft
Location :
Egypt - Cairo
- Build, Implement, Integrate and maintain Sybase and PowerBuilder applications including different function/consoles projects and operation support (configuration, Service Level Management, CRM, Knowledge Management and Accounting) - both backend and frontend support.
- Using Sybase database management system (DBMS) For Creating, Editing, manage Database.
- Maintaining the availability of the applications and their hosted servers (on Azure platform).
- Troubleshooting and fixing database related issues.
- Executing standard requests for database operations.
- Performing all possible technical troubleshooting steps to solve the problems and service requests on our ERP.
- Checking the FTP Server to do replication between all branches.
- Solving the user/groups access issues the different sections on the applications.
- Troubleshooting & facilitating the Infrastructure and connectivity issues remotely for the countries (DNS, Proxy, Firewalls).
- Utilizing the existing team applications and tools (knowledge base, Documentation database, Handbook, Release Notes) to solve the incidents.
- Prioritizing and managing several open cases at one time based on agreed Service Levels.
- Ensure that all incidents are solved within Clients.
- Update the technical documentation and the team knowledge base.
Software Platforms:
- Proactive Human Resource.
- Automotive ERP System.
- Car Rental System.
- Brokerage System.
- Customer Relation Management System.
- Fleet Maintenance System.
- Workshop Management.
- Stock Management.
- General Ledger.
- Using Sybase database management system (DBMS) For Creating, Editing, manage Database.
- Maintaining the availability of the applications and their hosted servers (on Azure platform).
- Troubleshooting and fixing database related issues.
- Executing standard requests for database operations.
- Performing all possible technical troubleshooting steps to solve the problems and service requests on our ERP.
- Checking the FTP Server to do replication between all branches.
- Solving the user/groups access issues the different sections on the applications.
- Troubleshooting & facilitating the Infrastructure and connectivity issues remotely for the countries (DNS, Proxy, Firewalls).
- Utilizing the existing team applications and tools (knowledge base, Documentation database, Handbook, Release Notes) to solve the incidents.
- Prioritizing and managing several open cases at one time based on agreed Service Levels.
- Ensure that all incidents are solved within Clients.
- Update the technical documentation and the team knowledge base.
Software Platforms:
- Proactive Human Resource.
- Automotive ERP System.
- Car Rental System.
- Brokerage System.
- Customer Relation Management System.
- Fleet Maintenance System.
- Workshop Management.
- Stock Management.
- General Ledger.
November 2013
To April 2016
Software Tester (Unbreaking equations specialist)
at Hindawi Publishing Coroporation
Location :
Egypt - Cairo
meeting with system users to understand the scope of projects;
working with software developers and project support teams;
identifying business requirements;
project planning;
monitoring applications and software systems;
stress testing;
performance testing;
functional testing;
scalability testing;
writing and executing test scripts;
running manual and automated tests;
testing in different environments including web and mobile;
writing bug reports;
resource planning;
reviewing documentation;
working towards departmental and project deadlines;
quality assurance;
providing objective feedback to software development project teams;
problem solving;
designing tests to mitigate risk;
presenting findings to software development and business user teams;
travelling to different project sites;
working on multiple projects at one time;
document analysis;
liaising with project teams in other parts of the world;
communicating findings to technical and non-technical colleagues.
working with software developers and project support teams;
identifying business requirements;
project planning;
monitoring applications and software systems;
stress testing;
performance testing;
functional testing;
scalability testing;
writing and executing test scripts;
running manual and automated tests;
testing in different environments including web and mobile;
writing bug reports;
resource planning;
reviewing documentation;
working towards departmental and project deadlines;
quality assurance;
providing objective feedback to software development project teams;
problem solving;
designing tests to mitigate risk;
presenting findings to software development and business user teams;
travelling to different project sites;
working on multiple projects at one time;
document analysis;
liaising with project teams in other parts of the world;
communicating findings to technical and non-technical colleagues.
April 2013
To October 2013
Technical compositor
at Hindawi publishing corporation
Location :
Egypt - Cairo
• Receive the original manuscript from the Content Production System (CPS) to start its processing
• Receive the XML files from the Reference and Tables-Markup teams and figures from Graphics team then convert the manuscript format from MS Word to PDF format to be in the publication format
• Revise the converted manuscript and compare it with the original one in the word format to guarantee the consistency and assure that the converted file is formatted according to the company’s style
• Send the manuscript to the Proofreading, Copyediting, Graphics and the Markup Tables teams to add their corrections on the manuscript
Upload the finalized manuscript on the CPS to be sent to the author after being approved by the Team Leader
• Deal with XML file effectively and troubleshot any problems that stop the converter
• Deal with Tex latex files and convert them to Word files
• Receive the XML files from the Reference and Tables-Markup teams and figures from Graphics team then convert the manuscript format from MS Word to PDF format to be in the publication format
• Revise the converted manuscript and compare it with the original one in the word format to guarantee the consistency and assure that the converted file is formatted according to the company’s style
• Send the manuscript to the Proofreading, Copyediting, Graphics and the Markup Tables teams to add their corrections on the manuscript
Upload the finalized manuscript on the CPS to be sent to the author after being approved by the Team Leader
• Deal with XML file effectively and troubleshot any problems that stop the converter
• Deal with Tex latex files and convert them to Word files
June 2012
To April 2013
Technical support Up-Queue
at Xceed-Tedata account
Location :
Egypt - Cairo
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about Internet services;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates
Interact with customers to provide and process information in response to inquiries, concerns, and requests about Internet services;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates
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