Maintenance and After Sales Service Manager
United trading & Marketing ltd. co. (u-mark)
Total years of experience :33 years, 9 Months
1. Planning and adopting the strategy of Maintenance & After Sales Service for Fitness and Sports Equipments kingdom-wide
2. Implementing the whole system of Maintenance & Service for the new products line of AC and Home Appliances.
3. Preparing the budget and financial analysis of Maintenance & After Sales Service
4. Managing the improvement and development plan in terms of the resources and the company strategic expanding and development objectives
5. Participating in Sales and Marketing strategy through the product technical analysis and the relevant dealers /customer feedback reports
6. Analyzing the Testing Reports of the new Samples sent from the suppliers and preparing the relevant reports with our confirmation of approval or recommendation for improvement.
7. Managing the process of quality assurance in assembly & installation section and product spec quality with the suppliers.
Customer Service Manager; Monitoring, Controlling, Leading, Adopting policies, and decision making
1. Participating in Sales and Marketing strategy through the product technical analysis and the relevant market researches.
2. Studying the Suppliers 'Presentations and Offers and selecting the convenient products based on the quality and market demand.
3. Manipulating the products of slow & non- moving items and class B category and supporting the company for releasing the stock.
4. Preparing the IORs (Improvement Opportunity Reports) to the suppliers for developing the products based upon the customer and market requirements.
5. Preparing the seminars and presentations of Product Features and Service awareness for the Sales Reps of the Company and Dealers.
6. Analyzing the technical reports for the products and customers major complaints and concluding the corrective and preventive actions.
1.Interviewing and assigning the skilled workers and technicians to the different sections of Service and Maintenance Centers.
2.Providing consultation and technical assistance to executive staff, management teams, and other district departments
3.Activating the process of selling spare parts and improving the whole sales through opening new channels
4.Leading the staff and team work of Maintenance and Servicing of Home Appliances, HVAC, and Electronics.
5.Technical reports and analysis for company products
6.Staff training to better customer service and increasing the productivity
7.Improving the spare parts sales target
1. Managing and complete supervision of the whole work of Production workshops (Turning, blacksmithing, carpentry, and fittings).
2. Managing the Electric workshops and whole process of Motors and Transformers reconditioning, repairing, and rewinding
3. Testing the raw materials and the fabricated products with the technical staff and confirming the compliance with manufacture order and requirements
Distance Study