Operations Manager
HSBC Bank Egyp
Total years of experience :22 years, 7 Months
Maintain the branch control measures from all aspects to ensure the implementation of internal procedures and compliance regulations.
- Direct operations staff to achieve their sales activities in Asset and Liability Products among individuals and payroll companies.
- Review the branch’s suspense accounts on daily and monthly basis.
- Handle customer complaints and maintain the optimum level of service to ensure constant customer satisfaction.
- Evaluate staff performance in relation to the objectives, goals and measures to each job and prepare annual appraisals accordingly.
Provide customer service support to explain and familiarize any new service/feature launched to the customers.
- Balance currency, and check in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
- Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts.
- Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks.
- Identify transaction mistakes when debits and credits do not balance.
- Process transactions such as term deposits, automated teller transactions, and mail deposits.
- Resolve problems or discrepancies concerning customers' accounts.
- Explain, promote, or sell products or services such as cashier's checks, using computerized information about customers to tailor recommendations.
- Perform clerical tasks such as filing.
- Monitor bank vaults to ensure cash balances are correct.
- Order a supply of cash to meet daily needs.
- Sort and file deposit slips and checks.
- Receive and count daily inventories of cash, drafts.
- Process and maintain records of customer loans.
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