Regional Business Development Manager
Lotte Chemical
Total years of experience :19 years, 3 Months
A leading construction supplier (flooring materials, countertops, vanity ) in the Middle East, Africa
• Introducing Lotte to the main companies of the country (developers, architects, designers, F&B groups, hospitality groups, etc.)
• Delivered several projects (inside the UAE: The Bridges Towers for Al Dar in Abu Dhabi(4.5M aed), Port De La Mer residential buildings for Meraas in Dubai(5 phases and each phase is 5M aed worth), Marina Vista Towers for Emaar in Dubai(4.2M aed), Shams Reflection Towers for Al Dar in Abu Dhabi(5.2M aed), Zahia Uptown building for MAF in Sharjah(4.2M aed each phase), The View Tower by Nakheel, Four seasons hotel in Abu Dhabi, Many of bank branches (ADCB, Emirates NBD, CBD), Carrefour food court at MOE in Dubai, Rolex Tower in Dubai.
• Projects outside UAE: Doha Metro in Qatar, Ministry of Health Grayyat hospital in Saudi, the Food court in Mall of Oman, Azuri towers in Nigeria, AAR hospital in Kenya, Bahrain International Airport and several hospitals projects in Egypt.
• Registering our products with major firms to consider them in their future bids.
• Developing sales strategies to maximize profits as well as coordinating with Marketing Team.
• Establishing and strategically building a solid customer base.
• Attending events such as exhibitions and conferences.
• Briefing Project Managers once the projects have been secured and assisting with general communications until the contract handover.
• Utilizing a CRM system to track down old prospects in an attempt to convert to new revenue as well as the re-establish relationship with previous paying clients.
• Establishing good relations with government offices to conduct smooth and efficient business dealings with these offices
• Supervising and supporting the sales performance of current distributors.
• Expanding new sales channels by allocating and assigning new distributors and project agents.
• Creating new sales opportunities by opening new international markets (such as the Tunisian market).
• Supervising sales team based in Dubai to ensure achieving the targets, strong customer service, and satisfaction.
A leading interior contracting company in the Middle East, Africa & Asia
• Generated 53% of company revenue for 2017 and 68% of company revenue for January - October 2018.
• Achieved 15% increase in 2017 sales versus 2016 sales.
• Generated new business for the firm via cold calls, in-person visits, referrals from contacts and networking on social media.
• Establish good relations with government offices in order to conduct smooth and efficient business dealings with these offices.
• Plans the processes of the interaction with the government entities to ensure the timely and accurate execution of all government relations transactions/activities.
• Utilized a CRM to track down old prospects in an attempt to convert to new revenue as well as re-establish relationship with previous paying clients.
• Manage and develop client relations
• Briefing Project Managers once the projects have been secured and assisting with general communications until the contract handover
• Manage client’s expectations through liaison with internal departments, keeping clients updated on project developments and building sustainable long-term client relationships
• Profitability on projects.
• Coordinate with internal departments and ensure the team delivers the client requirements on schedule and to the highest standard.
• Coordinate with finance to follow up with clients on payments and ensure steady cash flow for projects.
• Visit existing and potential clients.
• Reached the monthly sales target through teamwork, market knowledge and strong networking.
• Developed new marketing strategies: effectively used social media and sales tools
• Sold out all the projects with higher market value and reduced timeline for the sales cycle.
• Provide legal, economic and market advice to prospective clients.
• Maintained relationship with key-clients by providing market information, recommending new
investment opportunities.
• Analyze market trends to determine competitive market prices.
• Reached the monthly sales target; built a strong sales team, effective communication and customer service, and developed strong fashion industry knowledge.
• Built strong clientele through understanding their needs.
• Trained store associate on all aspects of their jobs, including all company store policies, procedures, and guidelines.
• Managed inventory and placed orders needed.
Responsible for assistance to the general manager and customers through,
Actively involved in achieving set goals in terms of sale and customer database improvement.
Assisted customers in queries and provided them correct information regarding the products, services and facilities.
Ensuring all merchandises are properly priced and targets the potential clients.
Reporting barcode, price / delivery irregularities to the area supervisor immediately.
Ensuring my knowledge of the industry trend is up to date through various training seminars, products bulletins and brochures.
Ensuring satisfaction of passengers and making their shopping an enjoyable one by adhering to the world class service standards.
Channel customer requests, complaints, suggestions and comments to supervisors for further action.
Ensure that cash and credit sales are correct and lodged in the cash office at the end of the shift. Any irregularities should be reported to the supervisor before the duty ends.
Co-operate with supervisor and colleagues in achieving our long and short terms goals.
Hotel, Monastir