ecommerce operations and procurement manager
Level up Online Gaming Store
مجموع سنوات الخبرة :16 years, 5 أشهر
Planning, implementing, managing, monitoring, and upgrading the organization's website.
Creating appropriate website content aligned with the organization’s strategy.
Keeping up-to-date with industry best practices and monitoring competitor websites.
Collaborating with all staff and management to ensure that the website aligns with brand strategy and meets the organization’s standards.
> Assisted Managers in analyzing and improving existing processes.
> Conducted data analysis to identify areas for improvement and recommended actionable solutions.
> Collaborated with cross-functional teams to optimize workflow and enhance efficiency.
> Created reports and presentations to summarize improvement initiatives and progress.
• Modify & Update the new pricing list, picture, and content of all items and products as a weekly update from vendors.
• Process orders, invoices, billings, payments, and requests in an organized manner.
• Check, process, and verify vendor payments and accounts receivable data.
• Process, maintain and control inventory supplies data.
• Resolve and troubleshoot problems affecting data processing functions.
• Interact with cross-functional teams to process and integrate related data.
• Add, delete & modify Customer information and orders as departments required.
The job was short because of Corona issue which effect on this new startup website.
My Job role to manage and maintain websites, taking into account functionality, appearance, content, and performance.
Also focusing on the technical aspects of web maintenance, such as building servers and troubleshooting, update the more visible parts of the website, tweaking the design and adding new sections.
Data Entry was a part of the job by filling out pages with tourism packages on each page & filling the database section with hotels, flights and places available under هn cooperation and under supervision of operation & It teams.
- Assisted senior operations managers in analyzing and improving existing processes.
- Conducted data analysis to identify areas for improvement and recommended actionable solutions.
- Collaborated with cross-functional teams to optimize workflow and enhance efficiency.
- Assisted in implementing process improvements resulting in a 15% reduction in production time.
- Created reports and presentations to summarize improvement initiatives and progress.
Responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.
Additionally responsible for assisting the manager with development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
Also Providing daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
Was my first professional job in my life, and my job role was to received telephone calls on behalf of an organization in order to fulfill
customers requirements By :
- Assisted them and gave them introduction about the company services.
- Notified the customer with company offers & policies .
- Creating a tasks to other departments for critical issue may customer have
Was a limited job by entering the data of the items through system including the brand name, Serial Number & item manufacture date