Network & Systems Administrator
Tom Tom Food Company
Total years of experience :23 years, 6 Months
• Provided comprehensive technical support and maintenance and assisted in staff training and mentoring initiatives to over 60+ end-users across the organization management and branches.
• Reduced helpdesk tickets by over 80% with the implementation of a remote access system.
• Collaborated with team to update and maintain windows & mac operating systems and installed and configured applications across the organization.
• Microsoft 365 administrator, Email Service.
• Installing, Configuring, and Administrating Active Directory, DNS, and DHCP, SQL Servers
• Configuring and management all Servers, Backup Systems, Firewall, Cisco Router, Switch and Access Point, ERP system / Points of sale / Digital Menu Board / Attendance and departure / VoIP.
• Design and implement network infrastructure.
• Configuring Routing Protocols: RIP, RIPv2, EIGRP, OSPF, IS-IS and BGP.
• Configuring Switching VLANs, Port Security.
• Installing and configuring computer hardware operating systems and Business applications.
• Provide end user IT support for All windows, MS Office, Office365 client and mobile.
• Maintain domain and Create AD Users.
• Managed VPN and Antivirus to ensure company data and network security.
• Install and configure Printers, Copier Machine & Scanners.
• Providing support, Responding in a timely manner to service issues and requests.
• Arrange Required IT Assets for Company and Keep Record Managing IT assets in System.
• Build New PC’s, Laptops for users and follow checklist as per company policy.
• Install and manage IT Communication Cabinets, Switches, Routers, Servers, Crimping, Testing, Labeling Data points.
• Replacing IT equipment as necessary.
• Responsible for building technical documentation, reports, guidelines, procedures.
• Installation & Management of CCTV Cameras with online Activation,
• Visiting sites on a regular basis.
• Providing technical support across the company (Onsite / over the phone / remote access).
• Car GPS tracking System
• Tom Tom website management.
• Tom Tom googles maps management.
• Provided comprehensive technical support and maintenance to over 600+ end-users across the Departments and sub-departments, resolving hardware, software, and network issues in a timely fashion
• Offered comprehensive and detailed documentation of IT processes and procedures to better facilitate understanding and usage within the departments and sub-departments
• Troubleshot complex network and hardware issues, isolating the source of problems, and implementing the most cost-effective solutions
• Installing, Configuring, and Administrating Active Directory, DNS, and DHCP Servers
• Configuring and management all Servers, Backup Systems, Cisco Router, Switch and Access Point.
• Installing and configuring computer hardware operating systems and Business applications.
• Provide end user IT support for All windows, MS Office client and mobile.
• Maintain domain and Create AD Users, Email Service.
• Managed Antivirus to ensure company data and network security.
• Install and configure Printers, Copier Machine & Scanners.
• Providing support, Responding in a timely manner to service issues and requests.
• Build New PC’s, Laptops for users and follow checklist as per management policy.
• Install and manage IT Communication Cabinets, Switches, Routers, Servers, Crimping, Testing, Labeling Data points.
• Replacing IT equipment as necessary.
• Responsible for building technical documentation, reports, guidelines, procedures.
• Visiting sites on a regular basis.
• Providing technical support across the MOE (Onsite / over the phone / remote access).
• Polycom Video Conference Management.
• Provided comprehensive technical support and maintenance to over 600+ end-users across the Departments and sub-departments, resolving hardware, software, and network issues in a timely fashion
• Troubleshot complex network and hardware issues, isolating the source of problems, and implementing the most cost-effective solutions.
• Installing, Configuring, Administrating Active Directory, DNS, and DHCP Servers
• Installing and configuring computer hardware operating systems and Business applications, backup Systems.
• Provide end user IT support for All windows, MS Office clients and mobile.
• Maintain domain and Create AD Users.
• Managed Antivirus to ensure company data and network security.
• Install and configure Printers, Copier Machine & Scanners.
• Providing support, Responding in a timely manner to service issues and requests.
• Build New PC’s, Laptops for users and follow checklist as per management policy.
• Install and manage IT Communication Cabinets, Routers, Switches, Cisco Router, Switch, Access Point, Servers, Crimping, Testing, Labeling Data points.
• Replacing IT equipment as necessary.
• Responsible for building technical documentation, reports, guidelines, procedures.
• Visiting sites on a regular basis.
• Providing technical support across the MOE (Onsite / over the phone / remote access).
• Polycom Video Conference Management.
• Provided comprehensive technical support and maintenance to over 200+ end-users across the Departments and sub-departments, resolving hardware, software, and network issues in a timely fashion
• Troubleshot complex network and hardware issues, isolating the source of problems, and implementing the most cost-effective solutions
• Offered comprehensive and detailed documentation of IT processes and procedures to better facilitate understanding and usage within the departments and sub-departments.
• Installing, Configuring, Administrating Active Directory, DNS, and DHCP Servers
• Installing and configuring computer hardware operating systems and Business applications, backup Systems.
• Provide end user IT support for All windows, MS Office clients and mobile.
• Maintain domain and Create AD Users.
• Managed Antivirus to ensure company data and network security.
• Install and configure Printers, Copier Machine & Scanners.
• Providing support, Responding in a timely manner to service issues and requests.
• Build New PC’s, Laptops for users and follow checklist as per management policy.
• Install and manage IT Communication Cabinets, Routers, Switches, Cisco Router, Switch, Access Point, Servers, Crimping, Testing, Labeling Data points.
• Replacing IT equipment as necessary.
• Responsible for building technical documentation, reports, guidelines, procedures.
• Visiting sites on a regular basis.
• Providing technical support across the MOE (Onsite / over the phone / remote access).
• Polycom Video Conference Management.
Sale, Purchase and maintenance of computers and printer, networks, and accessories.
Faculty of Sciences & Technology