Senior Project Manager Product Development
Etisalat
مجموع سنوات الخبرة :23 years, 8 أشهر
• Working with digital CX team on UAE Mobile App development roadmap.
• Create and review JIRA user stories/BRDs with product owner.
• Managing daily stand ups for My Etisalat App sprints with offshore and onsite teams.
• Coordinating with multiple PM's, aligning with stakeholders on various projects impact/timelines pertaining the Mobile App program.
• Managing standup to Liaise with IT devops & Customer Care team on resolving production issues for digital channels and provide support for VOC.
• Develop process improvements to accelerate fix delivery for digital (web/app).
• Successful delivery of Etisalat projects over its digital channels.
• Controlling delivery through change management process for water fall projects.
• Handling multiple projects for different products in Marketing simultaneously in high demand environment, for both developed in house or by external vendors.
• Prepare and compile project implementation plan, project progress report, and weekly status report for MKTG higher management.
• Attend CXO forum, discussing experience issues, voice of customer VOC, app rating reviews, surveys, and channel enhancement through relevant track.
• Negotiate with stakeholders on project timelines, collaboration with stakeholders when risk/challenges are facing the project.
• Delivering experiments, analytics requirement through Google Analytics & Firebase
• Managing My Etisalat app release cycles from all projects tracks to App stores.
• Successful delivery of several revamps for my Etisalat App.
• Managing various IT projects, including hardware/software upgrades.
• Prepare and monitor project plan using Microsoft Project 2010 and Excel.
• Follow up with project team members on performing task and duties.
• Hold status update meeting with project team members, and stake holders.
• Provide status update reports on projects for higher management.
• Arranging Online Services UAT for OS portals.
• Arranging Documentum Maintenance releases UAT.
• Arranging Corporate Intranet Maintenance releases UAT.
• Gathering documentation of projects and maintenance releases in the corporates documents repository.
• Liaising between Daman and 3rd party contractors and vendors, to ensure the delivery of web application projects meets the business requirements.
• Prepare functional design documents, wireframes, from business requirements documents.
• Work on enhancing user experience through research and benchmarking and following best practices.
• Review change requests from business units and sign off effort estimate.
• Sign off on Impact Analysis, High Level & Low Level functionality documents, user manuals.
• Conduct UAT on the delivered web applications.
• Provide consultancy in the process of establishing corporate Intranet, includes best practices, technology selection, designing.
• Provide technical input in RFP documents, provider evaluation and selection.
• Managing web application project with business unit and monitoring and reporting on project status.
• Providing Arabic support for all OS channels.
• Approving the UI provided from the design unit for web applications.
• Planning, managing and scheduling maintenance, upgrades plans.
• Contributing ideas and providing feedback on technical aspects of initiating and developing methods of communication and reporting via Emarat Petroleum’s websites.
• Maintaining web application needed for corporate websites.
• Generating and analyzing website statistics reports.
• Website environment maintenance and upgrades.
• Providing support and consultation for all web related issues.
• Basic experience with Lotus Notes.
• Managing the technical aspects of servers, databases, e-commerce.
• Meeting with clients to identify solution requirements, in order to provide the requested solution.
• Act as point of communication between sales team, and design and development team to assess requirements, to ensure solution meets the client’s needs and expectations.
• Involved in the whole web project cycle from gathering requirement, UI design sign off, integrating with developed applications ending with go live.
• Developing various web application systems including CMS, integration with Open Source applications, like Joomla, forums.
• Training clients on web application usage, providing support.
• Recruiting, hiring and training employees on web development practices, particularly CMS.
• Developing web applications, integrating with UI design.
• Managing small team of developer and designer.
• Interviewing, hiring, training team members on web application development.
• Developing web applications, mainly CMS, open source integration, customization, and Arabization.
• Developing web application projects for in house and clients.
• Designing the web applications, and their corresponding databases.
• Web page optimization, integrating look and feel.
• Maintaining the web applications and websites.
• Determine standards and style for design capabilities to ensure a high level of design and coding efficiency consistent with current standards and trends.
• Collaborate with project manager on web team assignments, work flow and scheduling
• Integrating HTML with Vignette™ Story Server Code and SQL server, along with code development and rewriting.