khalid shaker

-Visit and meet different clients and client sites Thoroughly understand the products that have great demand in customers, create marketing programs and draf reports
-Collaborate with colleagues and team members
-Use excellent time management and negotiation skills while conducting workshops or working with clients
-Assist the client in selecting the appropriate insurance provider or policy
-Use mathematical and statistical knowledge to evaluate long term forecast related to financial risks
-Invent and adopt a variety of techniques and strategies to resolve all types of business problems
-Verify data and analyze it to find out solutions so as to make modifications in the policy or existing insurance

- Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
- Assess marketing potential of new and existing store locations, considering statistics and expenditures.
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
- Monitor customer preferences to determine focus of sales efforts.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Prepare budgets and approve budget expenditures.
- Resolve customer complaints regarding sales and service.
- Review operational records and reports to project sales and determine profitability.

- Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
- Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
-Sells products by establishing contact and developing relationships with prospects; recommending solutions.
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Prepares reports by collecting, analyzing, and summarizing information.
- Maintains quality service by establishing and enforcing organization standards.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.

- Supervise teller staff, assisting in the coaching, training and the development of tellers.
- Responsible for a cash drawer and all of the functions that pertain to it.
- Balance cash drawers, do cash audits and supervise the other tellers.
- Assists tellers in solving member problems, serving as an operational reference
- Order and maintain vault cash.
- Ability to step in for the Assistant Branch Manager or Branch Manager.
- Refer and cross-sell credit union products and services; meet or exceed sales goals.
- Accurate completion of required audit logs.
- Adhere to help enforce all security procedures as well as other departmental policies and procedures.
- Balance and maintain cash dispense machine(s).
- Audit ATM on a monthly basis as well as cash drawers, according to policy.
- Investigate teller losses and institute a corrective flow of work.
- Research and resolve member questions, problems and concerns by telephone, written correspondence or in person.
- Responsible for maintenance and security of all negotiable instruments housed in the branch.
- Assist branch management with any other duties, as assigned.
- Complete monthly reports to be given to management.

* Costumer service officer
Dec 2006 - Apr. 2010
- Deliver personalized service to customers on various banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers' needs and provide appropriate solution and attention
- Identify cross-sell opportunities during customer interaction.
- Consistently deliver quality service to our customers to achieve total customer satisfaction
- Solicit customers' feedback and identify problem trends for improvement actions
- Approve loans within specified limits, and refer loan applications outside those limits to management for approval
- Meet with applicants to obtain information for loan applications and to answer questions about the process.
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
- Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.

March 2006 - Aug. 2006 Shaker exchange company Dealer Amman, Jordan

- Maintains bank's balances on deposit in foreign banks to ensure foreign exchange position, and negotiates prices at which such exchanges shall be purchased and sold, based on demand, supply, and stability of currency.
- Refers to international bank market rate to determine foreign exchange rates.
- dollar equivalents, using calculator or computer