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تم إلغاء حظر المستخدم بنجاح
خليل عبدالله, Petrol Station Supervisor

خليل عبدالله

Petrol Station Supervisor·### STAR GROUP (SFA)

البحرين

الثانوية العامة أو ما يعادلها, Commercial And Economic Laws

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 4 أشهر

Petrol Station Supervisor

ديسمبر 2022 - يونيو 2025

### STAR GROUP (SFA)

اَلرِّفَاع، البحرين

ديسمبر 2022 - يونيو 2025

• **Orchestrated daily petrol station operations**, encompassing
comprehensive shift scheduling and precise inventory management, resulting
in optimized resource allocation and streamlined operational flow.
• **Led and mentored a team of 10 personnel**, achieving a **15% reduction
in customer wait times** and significantly elevating service delivery
standards.
• **Guaranteed 100% adherence to HSE regulations** and Civil Defense safety
standards, cultivating a secure and compliant operational environment.
• **Implemented robust incident management and near-miss reporting
protocols**, proactively fostering a strong safety culture and minimizing
workplace risks.
مجال الشركة:
النفط والغاز
الدور الوظيفي:
النفط والغاز

Senior Forecourt Atendant / Petrol Station Supervisor

ديسمبر 2022 - يونيو 2025

STAR GROUP (SFA)

اَلرِّفَاع، البحرين

ديسمبر 2022 - يونيو 2025

Managed daily station operations, including
shift scheduling and inventory management,
while strictly adhering to safety protocols
for fueling procedures. Trained new
employees on Health, Safety, and
Environment (HSE) regulations, the use of
Personal Protective Equipment (PPE), and
effective customer service; mentored a
team of 10 members. Achieved a 15%
reduction in customer wait times and
enhanced satisfaction through effective
queue management and service quality
improvement initiatives. Administered
incident management, near-miss reporting,
and compliance checks in accordance with Civil
Defense standards.
مجال الشركة:
النفط والغاز
الدور الوظيفي:
النفط والغاز

DRIVER OREEM

أكتوبر 2022 - يناير 2023

اوريم

مَدِينَة حَمَد، البحرين

أكتوبر 2022 - يناير 2023

• Demonstrated strong organizational skills by managing timely delivery of packages, ensuring efficiency in logistics.
• Achieved a flawless safety record, showcasing a commitment to risk management and operational excellence.
• Maintained precise Proof of Delivery (POD) documentation, highlighting attention to detail and accountability.
• Coordinated route planning and customer communications, enhancing collaboration and customer satisfaction.
• Leveraged problem-solving abilities to ensure an exceptional on-time performance rate, reflecting dedication to meeting deadlines.
• Developed transferable skills in project management and communication, essential for a Full Stack Developer role.
مجال الشركة:
النشر والتوزيع
الدور الوظيفي:
النقل والخدمات اللوجستية

Customer Service & Department Manager

نوفمبر 2014 - ديسمبر 2022

### Apparel Group

المنامة، البحرين

نوفمبر 2014 - ديسمبر 2022

• **Directed daily store operations**, including visual merchandising and
efficient Point-of-Sale (POS) activities, consistently optimizing customer
experience and sales performance.
• **Spearheaded sales associate teams**, achieving a **significant 10%
increase in revenue** through strategic coaching and performance management
initiatives.
• **Managed stringent cash control procedures**, effectively minimizing
shrinkage and meticulously monitoring inventory Key Performance Indicators
(KPIs) to safeguard assets and optimize stock levels.
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service & Department Manager_

نوفمبر 2014 - ديسمبر 2022

Apparel Group

المنامة، البحرين

نوفمبر 2014 - ديسمبر 2022

Oversaw daily store operations, including
merchandising and Point-of-Sale (POS) activities,
ensuring product availability and visually appealing
displays. Mentored and trained sales associates,
leading to improved conversion rates and playing a
key role in achieving a 10% increase in revenue.
Managed cash control, minimized shrinkage, and
monitored fundamental inventory Key Performance
Indicators (KPIs).).
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Driver & Administrative Support

يناير 2022 - نوفمبر 2022

### I Machines

المنامة، البحرين

يناير 2022 - نوفمبر 2022

• **Provided critical administrative support** for office procurement and
various functions, significantly enhancing back-office operational
efficiency.
• **Facilitated the reception of new shipments** and executed fundamental
merchandising tasks, ensuring optimal product availability and presentation.
• **Coordinated staff transportation and managed complex logistical
requirements**, ensuring seamless daily operations and enhanced staff
mobility.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Driver

يناير 2022 - نوفمبر 2022

I Machines

المنامة، البحرين

يناير 2022 - نوفمبر 2022

Coordinated the transportation of employees from
residential areas to work sites, and assisted with
office procurement and administrative functions,
Supported the receipt of new shipments and
fundamental merchandising tasks, ensuring
products were appropriately prepared for retail
presentation.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
النقل والخدمات اللوجستية

SALES ASSOCIATE CASHIER

يناير 2013 - ديسمبر 2016

ALSHAYA

المنامة، البحرين

يناير 2013 - ديسمبر 2016

• Leveraged strong problem-solving skills to identify client needs and deliver tailored solutions, enhancing customer satisfaction.
• Developed effective communication strategies to successfully close sales, contributing to team targets.
• Implemented organizational skills to maintain accurate inventory and pricing, ensuring seamless operations.
• Utilized attention to detail to resolve customer inquiries promptly, fostering a positive shopping experience.
• Gained experience in managing transactions, which honed my analytical skills and understanding of data flow, relevant to software development.
• Cultivated a customer-centric mindset, essential for creating user-friendly applications in the Full Stack Development role.
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
التسويق والعلاقات العامة

Sales Associate & Cashier

سبتمبر 2013 - أكتوبر 2014

Alshaya Group

اَلرِّفَاع، البحرين

سبتمبر 2013 - أكتوبر 2014

Processed customer transactions
accurately using POS systems.
Assisted customers with product
selection and after-sales support.
Maintained organized displays and
provided excellent customer.
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المبيعات

_Cashier

يونيو 2012 - أبريل 2013

Majid Al Futaim

المنامة، البحرين

يونيو 2012 - أبريل 2013

Operated POS systems and managed
financial transactions. Supported
daily sales operations and ensured
customer satisfaction.
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المحاسبة والتدقيق

Call Operator / Customer Service

مارس 2011 - مايو 2012

Jasmi’s

مَدِينَة عِيسَى، البحرين

مارس 2011 - مايو 2012

Managed customer calls, orders, and
delivery coordination, Ensured
prompt service and handled
customer inquiries effectively,
Maintained professionalism and high
service standards in all interactions.
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
إدارية

التعليم

Business Higher School

يوليو 2021

يوليو 2021

الثانوية العامة أو ما يعادلها، Commercial And Economic Laws

البحرين

المعدل التراكمي (نسبة مئوية): 81%

المعدل التراكمي (نسبة مئوية): 81%

لدي شهاده ثنوي عام بتخصص تجاري جيد جدا

Skills

HSE
Expert
HSE
Expert
Oil and Gas
Expert
Oil and Gas
Expert
Fire Safety
Expert
Fire Safety
Expert
Health and Safety
Expert
Health and Safety
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert
Management
Expert
Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Business Development
Expert
Business Development
Expert
Administration
Expert
Administration
Expert
Health and Safety
Expert
Health and Safety
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
ENVIRONMENT HEALTH AND SAFETY
Intermediate
ENVIRONMENT HEALTH AND SAFETY
Intermediate
INCIDENT MANAGEMENT
Intermediate
INCIDENT MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
QUALITY IMPROVEMENT
Intermediate
QUALITY IMPROVEMENT
Intermediate
QUEUE MANAGEMENT
Intermediate
QUEUE MANAGEMENT
Intermediate
SHIFT SCHEDULING
Intermediate
SHIFT SCHEDULING
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
Production
Beginner
Production
Beginner
Operation
Beginner
Operation
Beginner
Project Management
Beginner
Project Management
Beginner
Science
Beginner
Science
Beginner
Training
Beginner
Training
Beginner
Microsoft Excel
Beginner
Microsoft Excel
Beginner
Active Directory
Beginner
Active Directory
Beginner
System Administration
Beginner
System Administration
Beginner
Windows Server
Beginner
Windows Server
Beginner
Installation
Beginner
Installation
Beginner
Accounting
Beginner
Accounting
Beginner
Government
Beginner
Government
Beginner
Civil Engineering
Beginner
Civil Engineering
Beginner
AutoCAD
Beginner
AutoCAD
Beginner
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CIVIL DEFENSE
Intermediate
CIVIL DEFENSE
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
MENTORSHIP
Intermediate
MENTORSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
POINT OF SALE
Intermediate
POINT OF SALE
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
ENVIRONMENT HEALTH AND SAFETY
Intermediate
ENVIRONMENT HEALTH AND SAFETY
Intermediate
FIRE SAFETY
Intermediate
FIRE SAFETY
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

الشهادات
Civil Defense Training — Fire Safety & Prevention.
Customer Service — BIRD Institute
General English — British Council
Secondary School Certificate
**Secondary School Certificate**
**British Council Certificate** – General English
**Civil Defense Training Certificate** – Fire Safety & Prevention
A+ Certified** – IT Support Fundamentals
General English Skills
التدريب
اMicrosoft Office 360 Basics
Tamken
Jan 2012
Solutions and forms before the sale
Tamken
Jan 2013
Customer care
Tamken
Jan 2013
Customer service
Tamken
Jan 2013

الهوايات

  • hiking