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Khalil Abdullah , Petrol Station Supervisor

Khalil Abdullah

Petrol Station Supervisor·### STAR GROUP (SFA)

Bahrain

High school or equivalent, Commercial And Economic Laws

Work experience

Total years of experience: 14 years, 4 months

Petrol Station Supervisor

December 2022 - June 2025

### STAR GROUP (SFA)

Ar Rifa, Bahrain

December 2022 - June 2025

• **Orchestrated daily petrol station operations**, encompassing
comprehensive shift scheduling and precise inventory management, resulting
in optimized resource allocation and streamlined operational flow.
• **Led and mentored a team of 10 personnel**, achieving a **15% reduction
in customer wait times** and significantly elevating service delivery
standards.
• **Guaranteed 100% adherence to HSE regulations** and Civil Defense safety
standards, cultivating a secure and compliant operational environment.
• **Implemented robust incident management and near-miss reporting
protocols**, proactively fostering a strong safety culture and minimizing
workplace risks.
Company industry:
Oil & Gas
Job role:
Oil and Gas

Senior Forecourt Atendant / Petrol Station Supervisor

December 2022 - June 2025

STAR GROUP (SFA)

Ar Rifa, Bahrain

December 2022 - June 2025

Managed daily station operations, including
shift scheduling and inventory management,
while strictly adhering to safety protocols
for fueling procedures. Trained new
employees on Health, Safety, and
Environment (HSE) regulations, the use of
Personal Protective Equipment (PPE), and
effective customer service; mentored a
team of 10 members. Achieved a 15%
reduction in customer wait times and
enhanced satisfaction through effective
queue management and service quality
improvement initiatives. Administered
incident management, near-miss reporting,
and compliance checks in accordance with Civil
Defense standards.
Company industry:
Oil & Gas
Job role:
Oil and Gas

DRIVER OREEM

October 2022 - January 2023

اوريم

Madinat Hamad, Bahrain

October 2022 - January 2023

• Demonstrated strong organizational skills by managing timely delivery of packages, ensuring efficiency in logistics.
• Achieved a flawless safety record, showcasing a commitment to risk management and operational excellence.
• Maintained precise Proof of Delivery (POD) documentation, highlighting attention to detail and accountability.
• Coordinated route planning and customer communications, enhancing collaboration and customer satisfaction.
• Leveraged problem-solving abilities to ensure an exceptional on-time performance rate, reflecting dedication to meeting deadlines.
• Developed transferable skills in project management and communication, essential for a Full Stack Developer role.
Company industry:
Publishing
Job role:
Logistics and Transportation

Customer Service & Department Manager

November 2014 - December 2022

### Apparel Group

Manama, Bahrain

November 2014 - December 2022

• **Directed daily store operations**, including visual merchandising and
efficient Point-of-Sale (POS) activities, consistently optimizing customer
experience and sales performance.
• **Spearheaded sales associate teams**, achieving a **significant 10%
increase in revenue** through strategic coaching and performance management
initiatives.
• **Managed stringent cash control procedures**, effectively minimizing
shrinkage and meticulously monitoring inventory Key Performance Indicators
(KPIs) to safeguard assets and optimize stock levels.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Customer Service & Department Manager_

November 2014 - December 2022

Apparel Group

Manama, Bahrain

November 2014 - December 2022

Oversaw daily store operations, including
merchandising and Point-of-Sale (POS) activities,
ensuring product availability and visually appealing
displays. Mentored and trained sales associates,
leading to improved conversion rates and playing a
key role in achieving a 10% increase in revenue.
Managed cash control, minimized shrinkage, and
monitored fundamental inventory Key Performance
Indicators (KPIs).).
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Driver & Administrative Support

January 2022 - November 2022

### I Machines

Manama, Bahrain

January 2022 - November 2022

• **Provided critical administrative support** for office procurement and
various functions, significantly enhancing back-office operational
efficiency.
• **Facilitated the reception of new shipments** and executed fundamental
merchandising tasks, ensuring optimal product availability and presentation.
• **Coordinated staff transportation and managed complex logistical
requirements**, ensuring seamless daily operations and enhanced staff
mobility.
Company industry:
IT Services
Job role:
Information Technology

Driver

January 2022 - November 2022

I Machines

Manama, Bahrain

January 2022 - November 2022

Coordinated the transportation of employees from
residential areas to work sites, and assisted with
office procurement and administrative functions,
Supported the receipt of new shipments and
fundamental merchandising tasks, ensuring
products were appropriately prepared for retail
presentation.
Company industry:
IT Services
Job role:
Logistics and Transportation

SALES ASSOCIATE CASHIER

January 2013 - December 2016

ALSHAYA

Manama, Bahrain

January 2013 - December 2016

• Leveraged strong problem-solving skills to identify client needs and deliver tailored solutions, enhancing customer satisfaction.
• Developed effective communication strategies to successfully close sales, contributing to team targets.
• Implemented organizational skills to maintain accurate inventory and pricing, ensuring seamless operations.
• Utilized attention to detail to resolve customer inquiries promptly, fostering a positive shopping experience.
• Gained experience in managing transactions, which honed my analytical skills and understanding of data flow, relevant to software development.
• Cultivated a customer-centric mindset, essential for creating user-friendly applications in the Full Stack Development role.
Company industry:
Retail & Wholesale
Job role:
Marketing and PR

Sales Associate & Cashier

September 2013 - October 2014

Alshaya Group

Ar Rifa, Bahrain

September 2013 - October 2014

Processed customer transactions
accurately using POS systems.
Assisted customers with product
selection and after-sales support.
Maintained organized displays and
provided excellent customer.
Company industry:
Retail & Wholesale
Job role:
Sales

_Cashier

June 2012 - April 2013

Majid Al Futaim

Manama, Bahrain

June 2012 - April 2013

Operated POS systems and managed
financial transactions. Supported
daily sales operations and ensured
customer satisfaction.
Company industry:
Retail & Wholesale
Job role:
Accounting and Auditing

Call Operator / Customer Service

March 2011 - May 2012

Jasmi’s

Madinat Isa, Bahrain

March 2011 - May 2012

Managed customer calls, orders, and
delivery coordination, Ensured
prompt service and handled
customer inquiries effectively,
Maintained professionalism and high
service standards in all interactions.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

Education

Business Higher School

July 2021

July 2021

High school or equivalent, Commercial And Economic Laws

Bahrain

GPA (percentage): 81%

GPA (percentage): 81%

لدي شهاده ثنوي عام بتخصص تجاري جيد جدا

Skills

HSE
Expert
HSE
Expert
Oil and Gas
Expert
Oil and Gas
Expert
Fire Safety
Expert
Fire Safety
Expert
Health and Safety
Expert
Health and Safety
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert
Management
Expert
Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Business Development
Expert
Business Development
Expert
Administration
Expert
Administration
Expert
Health and Safety
Expert
Health and Safety
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
ENVIRONMENT HEALTH AND SAFETY
Intermediate
ENVIRONMENT HEALTH AND SAFETY
Intermediate
INCIDENT MANAGEMENT
Intermediate
INCIDENT MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
QUALITY IMPROVEMENT
Intermediate
QUALITY IMPROVEMENT
Intermediate
QUEUE MANAGEMENT
Intermediate
QUEUE MANAGEMENT
Intermediate
SHIFT SCHEDULING
Intermediate
SHIFT SCHEDULING
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
Production
Beginner
Production
Beginner
Operation
Beginner
Operation
Beginner
Project Management
Beginner
Project Management
Beginner
Science
Beginner
Science
Beginner
Training
Beginner
Training
Beginner
Microsoft Excel
Beginner
Microsoft Excel
Beginner
Active Directory
Beginner
Active Directory
Beginner
System Administration
Beginner
System Administration
Beginner
Windows Server
Beginner
Windows Server
Beginner
Installation
Beginner
Installation
Beginner
Accounting
Beginner
Accounting
Beginner
Government
Beginner
Government
Beginner
Civil Engineering
Beginner
Civil Engineering
Beginner
AutoCAD
Beginner
AutoCAD
Beginner
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CIVIL DEFENSE
Intermediate
CIVIL DEFENSE
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
MENTORSHIP
Intermediate
MENTORSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
POINT OF SALE
Intermediate
POINT OF SALE
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
ENVIRONMENT HEALTH AND SAFETY
Intermediate
ENVIRONMENT HEALTH AND SAFETY
Intermediate
FIRE SAFETY
Intermediate
FIRE SAFETY
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Civil Defense Training — Fire Safety & Prevention.
Customer Service — BIRD Institute
General English — British Council
Secondary School Certificate
**Secondary School Certificate**
**British Council Certificate** – General English
**Civil Defense Training Certificate** – Fire Safety & Prevention
A+ Certified** – IT Support Fundamentals
General English Skills
Training
اMicrosoft Office 360 Basics
Tamken
Jan 2012
Solutions and forms before the sale
Tamken
Jan 2013
Customer care
Tamken
Jan 2013
Customer service
Tamken
Jan 2013

Hobbies

  • hiking