Solution Manager IT
Huawei Technologies
Total years of experience :20 years, 4 Months
• Assist in coordination of technical sales activities related to perspective customers and partners for Huawei IT product line-Servers, storage, virtualization and cloud solution.
• Transfer industry, technical, and product knowledge to customers and partners
• Learn relevant solution sets, architectures and full product line specifications.
• Participate in technical presentations for customers, partners and prospects.
• Assist in the development of formal technical proposals, request for proposals and bill of quantities. • Set-up and operate equipment for customer demonstrations and evaluations.
• Proactive Execution on established plans to prevent post sales issues that shorten time to revenue.
• Provide technical support via phone, email and meeting for company’s products.
• Provide response to technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if no resolution can be found.
• Working as team lead of Systems Engineers.
• Provide support for UNIX/Linux, VMware, Windows Server operating systems in a large, complex and enterprise computing environment.
• Participate and lead new support environment during new customer on-boarding
• Ensure all agreed services and commitments according to agreed 24x7 Service Level Agreements to assigned customers’ accounts.
• Install, configure and provide support on high end servers, storage and network solutions.
• Perform issue troubleshooting and provide accurate and timely resolutions.
• Implement systems by providing solutions and appropriate support recommendations to customers, including hardware specifications for servers, storage and network components.
• Strive to achieve optimum scalability, availability, reliability and performance to all managed devices and services.
• Address Disaster Recovery requirements, and ensure Business Continuity through deployment of clustering and fault-tolerance technology.
• Proactively provide solutions for escalated incidents from Level 1 and 2 engineers.
• Develop and maintain troubleshooting guides and other documentation for ongoing operations support.
• Continuously improve the customers' ITIL/ITSM processes such as Incident, Problem Management, Capacity and Configuration Management.
• Assist sales team as Pre-sale resource in formulating solutions for customers.
• Provide assistance to Project manager for data center projects and manage support.
• Perform duties as District Customer Service Manager (DCSM) in his absence.
• Deliver HP-UX, Linux, Server and Storage trainings to customers and in-house.
• Provide support for UNIX/Linux in a large, complex and enterprise computing environment.
• Participate and lead new support environment during new customer on-boarding
• Ensure all agreed services and commitments according to agreed 24x7 Service Level Agreements to assigned customers’ accounts.
• Install, configure and provide support on high end servers, storage and network solutions.
• Perform issue troubleshooting and provide accurate and timely resolutions.
• Implement systems by providing solutions and appropriate support recommendations to customers, including hardware specifications for servers, storage and network components.
• Strive to achieve optimum scalability, availability, reliability and performance to all managed devices and services.
• Address Disaster Recovery requirements, and ensure Business Continuity through deployment of clustering and fault-tolerance technology.
• Proactively provide solutions for escalated incidents from Level 1 and 2 engineers.
• Develop and maintain troubleshooting guides and other documentation for ongoing operations support.
• Assist sales team as Pre-sale resource in formulating solutions for customers.
• Provide assistance to Project manager for data center projects and manage support.
• Deliver HP-UX, Linux, Server and Storage trainings to customers and in-house.
• Provide support for UNIX/Linux in a large, complex and enterprise computing environment.
• Install, configure and provide support on high end servers, storage and network solutions.
• Perform issue troubleshooting and provide accurate and timely resolutions.
• Implement systems by providing solutions and appropriate support recommendations to customers, including hardware specifications for servers, storage and network components.
• Develop and maintain troubleshooting guides and other documentation for ongoing operations support.
• Maintenance of networking and technical facilities in university campus labs consisting of about 500+ network devices with wired and wireless connectivity.
• System Administration and Support of UNIX and Linux servers.
• Administration and monitoring of Linux email servers running qmail, Cyrus IMAP, Spam Assassin, and squirrel webmail. Administrate email accounts, mail lists and mailboxes.
• Maintain server configurations and adding user accounts in Windows Active directory. Maintain documentation in support of email use and troubleshooting, provide after-hours monitoring and support of email system. Participate in email migrations and upgrades.
• Evaluated new systems technologies and effect on the operating environment, ensuring information security, information assurance policies, principles, and practices are an integral and fully incorporated component of the Linux, Windows operating environment and provided technical support to Help Desk.
• Statistics gathering and analysis, task automation and system monitoring.
• Participate in root-cause analysis of recurring issues, system backup and security setup.
• Installation, configuration and troubleshooting of Network Switches and Routers.
• System Administration and Support of UNIX and Linux servers.
• Requirement gathering for development of two LANs in the premises of the organization.
• Analyzed and designed for deployment of Local Area Networks.
• Assisted developers’ team for the development of Accounts and Finance system.
• Provided support and advice to Engineering Department of Pakistan Broadcasting Corporation, Lahore with reference to hardware and software procurement.
• Conduct IT based trainings for In-house employees.
Specialization in Network Design and Management
