Debt Collection Officer
Deyaar Development
Total years of experience :14 years, 8 Months
• To ensure full adherence of set collection targets by controlling customer debtor performance with the collection/prompt payment of customer portfolios and as well as recovering aged debts and bad debts to maximize cash flow for the organization
• Excellent listener, able to listen to and understand debtor's circumstances, justifications for delay of the payment set up new debt payment plan
• Written and spoken communication skills
• Persistence do not accept “no” for an answer, continuous follow up to receive debtor’s response
• Able to negotiate and communicate appropriate repayment plans
• Good speaker; able to receive and handle calls professionally
• Do a lot of follow up to get debtor response
• Able to work in a fast-paced environment
• Target driven and able to work well under pressure
• Outbound calls to debtors to assist them in reaching agreeable solution that resolves their unmanageable debt obligation.
• Dealt with Arabic and other foreign clients in Arabic and English depending upon the client’s nationality of whom the majority are VIP and the preferred language for communication purposes in English
• Negotiating payment and settlement terms.
• Take incoming calls from customers that are actively seeking to clear up their delinquent debt.
• Adhering to all applicable collections regulations set by UAE law and by internal policies regarding scheduling and attendance.
• Daily/ monthly reports.
• Made Telephone inquiries, attended client inquiries, faxed of documents, correspondence, typed letters, memos/reports, coordinated with all departments, prepared monthly reports, arranged meeting, conference, manage calendar, other administrative functions as required.
• General Administration: Typed of letters, posted courier, documentation for DWTC medical files, coordinated with all departments, replaced the accountant if not available.
) Bachelor of Business Administration; Quality and Strategic Higher Colleges of Technologies – Dubai o Evaluates the components of quality systems and the theoretical and philosophical concepts of quality models. Examines why quality management is fundamental to strategic management and how innovation can improve the performance of any organization. Focuses on evaluating various strategies for senior managers to improve organizational performance o Developing knowledge and skills related to the recruitment and selection process in human resource management has great importance in ensuring that the best people are selected to work in organizations. A thorough discussion of the recruitment and selection processes and the analysis of its role in the overall management of an organization prepares human resource professionals to perform this important task efficiently.
o Introduction to accounting as the language of business. Understand the terminology, accounting principles, fundamentals of double entry. The accounting process from journals to financial statements and how financial statements communicate information about performance and position to users external to the business. Included also is an introduction to managerial accounting with ratio analysis, cost classification, Cost Volume Profit Analysis (CVP) and Operating Budgets. ()ssional Accounting Preparation Accountants& Auditors Association -Emirates University- Al Ain