Director -Dell Consulting Practice Datacenter Infrastructure Consulting Services
DELLEMC
Total years of experience :25 years, 2 Months
As Director of Datacenter Infrastructure Consulting Services, Cloud and Collaboration, End User Computing Providing managerial and technical support expertise in a complex information infrastructure environment with the need to integrate various Information Technology products and Services. Head of PMO function to lead Program and Project Managers. Provides business leadership and technical leadership to the organization, overseeing the delivery of customer solutions, forming partnerships with solution providers and developing talents for the organization.
Principal Accountabilities:
• Formulate strategy to achieve strategic and operational plan
• Owns operational P&L of the organization to ensure profitable growth.
• Formulates and executes initiatives to improve process, methods, deliverables, operational, and COGS of the group.
• Manages the hiring, staffing and maintaining of a diverse and effective workforce.
• Responsible for career development/planning, performance and pay discussions of team members.
• Leads the achievement of customer experience goal from a technical perspective.
• Interact with Sales to ensure proper alignment and strategic focus.
• Takes lead in addressing both internal and external issues regarding consulting services.
• Invest on new technical skills to capture new market opportunities
• Develop relationships with customers’ and partners’ executives
Significant achievements:
Grew the GAAP Margin and Revenue in FY17 from -ve 30% to +ve 14.4% and $2.2M in FY18 Q1.
Brought the "As Sold to As Build margin gap to 70%.
Customer Satisfaction > 98%
As Sr Manager of Site Services of IT Infrastructure I am accountable for leading the IT staff that provides the following support to the enterprise: technology infrastructure services (Data Center Operations, Disaster Recovery, Service Consolidation), network services (Local Area Network, Wide Area Network, Voice & Data), and technical architecture services. I am responsible for the strategic direction of this group, ensuring that it aligns and meets the overall IT strategy and business objectives of the company. Provide senior level leadership as well as hands-on support and direction of IT Infrastructure staff members to ensure compliance objectives are met and maintained.
Significant achievements:
Delivery of Key Operational Metrics
Customer Sat > 95%
Low Incident Ticket Response
As Sr Manager of Site Services of IT Infrastructure I am accountable for leading the IT staff that provides the following support to the enterprise: technology infrastructure services (Data Center Operations, Disaster Recovery, Service Consolidation), network services (Local Area Network, Wide Area Network, Voice & Data), and technical architecture services. I am responsible for the strategic direction of this group, ensuring that it aligns and meets the overall IT strategy and business objectives of the company. Provide senior level leadership as well as hands-on support and direction of IT Infrastructure staff members to insure compliance objectives are met, and maintained.
Significant Achievements:
Strategic Business Consulting, Information Technology planning & deployment.
Built and operate IT Infrastructure for (Data Centre, Telecom, LAN/WAN Servers and Systems) for
20000 seats Call Centre, (Bangalore, Hyderabad, Pune, Mohali, Gurgaon, Manila and Quezon City
(Philippines), China (Dalian), Kuala Lumpur (Malaysia) Global Support center, BPO, Product and 10 Software / Hardware development LABS in Asia Pacific region.
IT Project management for the above projects.
IT Service Management with ITIL practices.
Leadership in IT Service and Project Management Office.
IT strategist in business transition from US and EMEA to India.
Financial management with budgets forecast and expense control.
Leadership role in Globalization of I/T operations teams and process.
Lead global projects teams in different time zones.
100% of all projects delivered on time and within budgets.
Project managed the Successful Transition of Dell Financial Services business from US and EMEA to
India with a lot of challenging applications installations, process, and support.
Successful relocation a Tier III Live Datacenters for Dell Computer Corporation at Bangalore,
Hyderabad, Chennai and Gurgaon India
I/T Vendor Management.
Setup of Product development labs for designing h/w and s/w.
Built 10 ISP POPS with complete IT Infrastructure.
Centralized Data Centre at Delhi and Chennai.
Conducted security and network performance audits.
Implemented Authentication, Security, and Intruder Detection Solutions (Novell, Checkpoint,
Computer Associates, Cisco PIX)
Implemented VPN’s and remote connectivity solutions (Cisco, 3COM, Nortel and SUN)
Implemented Caching solutions (Netapps)
Upgraded SUN Solaris based E-mail systems
Built Call Centre and BPO IT Infrastructure and Chennai (India) and San Francisco (USA). Centralized Data Centre at Chennai. Security Solutions.
CRM applications support (KANA, Egain.etc)
Primary responsibility is to support IT Operations and Project Delivery. As Technology Manager interfaced
Between Product Groups and IT engineering to translate business requirements into IT solutions. Played a very critical stake holder in upgrading all Bank Branches in India with state of the art Digital IT Infrastructure (LAN/WAN, Avaya Digital Telephony, Intra and Intercity Telecom (Circuits) and consolidated Datacenter.
Significant Achievements:
Support IT Operations of Chennai and New Delhi Branches
Built complete IT Infrastructure for Retail and Wholesale banking branches at Chennai, Calcutta, Delhi
And Mumbai.
Centralized Data Centre at Mumbai for Retail Operations. (Tandem and AS400 Systems)
Centralized Data Centre at Hong Kong for Whole Sale Operations. (IBM, SUN, and WINTEL Systems)
Commissioned India’s first VSAT based connectivity solutions for ATM and branch network.
• Worked with Visa and MasterCard to implement payment and settlement gateways.
• Help the product groups to develop applications for both Retail and Corporate banking.
• Applications supported and developed on AS400 and Tandem (Bank master, FISERV, Global Banking
System, PSteller, Filenet and a host of WINTEL based applications/databases.
Major Subjects where Electronics, Communication and Computer Languages.