Burhan Khan

• Monitor IPTV channels with Envivio Guru.
• Monitoring of Receivers and MFELs.
• Identification and Escalation of incidents.
• Opening incidents on Remedy incident management platform.
• Opening incidents on Service Now ticketing system.
• A regular check of Channels streams.
• Created a script to display channel name and IP over video on vlc and auto switch to the next channel after a given time.

• Website development in PHP.
• Design with CSS, Bootstrap, jQuery, and Photoshop.
• Websites Database management with MySQL.

-Diagnose and resolve technical hardware and software issues involving internet connectivity and email clients
-Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications
-Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
-Follow standard processes and procedures
-Identify and escalate priority issues per Client specifications
-Confer with staff and users to establish requirements for new systems or modifications
-Troubleshoot network problems
-Setting up user accounts on Domain, permissions and passwords (Active Directory)
-Setting up folder access permissions for users
-Keeping track of backups and new backup tapes installation as per company procedures
-IP phone setup for users
-Stay current with system information, changes and updates

• Handling client enquiries
• Supporting team members
• Negotiation with clients
• Maintains communication equipment by Troubleshooting and Reporting problems

• Complete PC setup deployment for new employees using standard hardware and software
• Train new employees on the use of PC and other networked equipment using standard training documents.
• Perform timely workstation hardware and software upgrades.
• Troubleshoot and resolve hardware, connection, and software issues.
• Coordinate with authorized vendors for PC hardware repair.
• Monitor and remove virus, spy-ware, and other non-authorized software.
• Maintain and coordinate PC hardware and other IT related inventory.
• Order and purchase standard equipment and software through approved vendors.
• Provide IT support for local software.
• Reconciliation of licenses associated with locally purchased software.
• Update networked applications as required.
• Setup and maintain network printers, scanners, and multi-function devices.
• Regularly preserve backup and other electronic media.
• Developed and managed website of the company.