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Burhan Khan, IPTV Headend & Mediaroom Monitoring

Burhan Khan

IPTV Headend & Mediaroom Monitoring·Vodafone - Qatar

Qatar

Master's degree, Master of Computer Applications

Work experience

Total years of experience: 6 years, 9 months

IPTV Headend & Mediaroom Monitoring

January 2018 - January 2019

Vodafone - Qatar

Doha, Qatar

January 2018 - January 2019

• Monitor IPTV channels with Envivio Guru.
• Monitoring of Receivers and MFELs.
• Identification and Escalation of incidents.
• Opening incidents on Remedy incident management platform.
• Opening incidents on Service Now ticketing system.
• A regular check of Channels streams.
• Created a script to display channel name and IP over video on vlc and auto switch to the next channel after a given time.

Company industry:
Telecommunications
Job role:
Information Technology

Freelance Web Developer

November 2015 - December 2017

Freelance

Delhi, India

November 2015 - December 2017

• Website development in PHP.
• Design with CSS, Bootstrap, jQuery, and Photoshop.
• Websites Database management with MySQL.

Company industry:
IT Services
Job role:
Information Technology

IT Specialist

September 2014 - September 2015

Habtoor Leighton Group

Doha, Qatar

September 2014 - September 2015

-Diagnose and resolve technical hardware and software issues involving internet connectivity and email clients
-Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications
-Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
-Follow standard processes and procedures
-Identify and escalate priority issues per Client specifications
-Confer with staff and users to establish requirements for new systems or modifications
-Troubleshoot network problems
-Setting up user accounts on Domain, permissions and passwords (Active Directory)
-Setting up folder access permissions for users
-Keeping track of backups and new backup tapes installation as per company procedures
-IP phone setup for users
-Stay current with system information, changes and updates

Company industry:
Civil Engineering
Job role:
Information Technology

Technical Sales Advisor

January 2014 - June 2014

vodafone

Doha, Qatar

January 2014 - June 2014

• Handling client enquiries
• Supporting team members
• Negotiation with clients
• Maintains communication equipment by Troubleshooting and Reporting problems

Company industry:
Telecommunications
Job role:
Sales

IT Coordinator

January 2012 - November 2013

Tech-Stacks pvt.ltd

Delhi, India

January 2012 - November 2013

• Complete PC setup deployment for new employees using standard hardware and software
• Train new employees on the use of PC and other networked equipment using standard training documents.
• Perform timely workstation hardware and software upgrades.
• Troubleshoot and resolve hardware, connection, and software issues.
• Coordinate with authorized vendors for PC hardware repair.
• Monitor and remove virus, spy-ware, and other non-authorized software.
• Maintain and coordinate PC hardware and other IT related inventory.
• Order and purchase standard equipment and software through approved vendors.
• Provide IT support for local software.
• Reconciliation of licenses associated with locally purchased software.
• Update networked applications as required.
• Setup and maintain network printers, scanners, and multi-function devices.
• Regularly preserve backup and other electronic media.
• Developed and managed website of the company.

Company industry:
IT Services
Job role:
Information Technology

Education

Sikkim Manipal University

December 2014

December 2014

Master's degree, Master of Computer Applications

India

MJP University

March 2011

March 2011

Bachelor's degree, Bachelor of Commerce

India

CBSE Board

March 2008

March 2008

High school or equivalent, Commerce

India

Skills

IPTV
Expert
IPTV
Expert
IP Networking
Expert
IP Networking
Expert
Windows Server Administration
Expert
Windows Server Administration
Expert
Web Development
Expert
Web Development
Expert
IT Technical Support
Expert
IT Technical Support
Expert
EXCEL
Intermediate
EXCEL
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
POWERPOINT
Intermediate
POWERPOINT
Intermediate
SQL
Beginner
SQL
Beginner
WINDOWS XP
Expert
WINDOWS XP
Expert
Linux (Ubuntu gui)
Intermediate
Linux (Ubuntu gui)
Intermediate
Windows 7
Expert
Windows 7
Expert
HTML & CSS
Intermediate
HTML & CSS
Intermediate
MySql
Intermediate
MySql
Intermediate
PHP
Intermediate
PHP
Intermediate
IPTV
Intermediate
IPTV
Intermediate
Web Development
Intermediate
Web Development
Intermediate
IP Networking
Expert
IP Networking
Expert
Windows Server Administration
Expert
Windows Server Administration
Expert
IT Technical Support
Expert
IT Technical Support
Expert

Languages

Hindi

Expert

Urdu

Expert

English

Expert

Training and Certifications

Certifications
GNIIT
NIIT
Mar 2011 - Mar 2012

Hobbies and interests

Technology Blogging and Football