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khulood AlShareef, Customer care management manager

khulood AlShareef

Customer care management manager

Walaa Cooperative Insurance Company

Location
Saudi Arabia - Khobar
Education
Bachelor's degree, English literature
Experience
19 years, 6 Months

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Work Experience

Total years of experience :19 years, 6 Months

Customer care management manager at Walaa Cooperative Insurance Company
  • Saudi Arabia - Khobar
  • My current job since May 2017
Operations Manager at Saudi United Cooperative Insurance Company
  • Saudi Arabia - Khobar
  • February 2015 to May 2017

Operations Manager- Technical Department:
-Medical Department Operations :
Retail & SME .
-Medical Malpractice Cancellation System.
- From Feb 2015 till Feb 2016 Motor TPL cancellations process.
-From Feb 2015 till Feb 2016 Customer Services & Complaints Units as additional task to the main role.

Medical Department Assistant Manager at Saudi United Cooperative Insurance Company
  • Saudi Arabia - Khobar
  • December 2012 to February 2015

Medical Department Assistant Manager-Technical Department.
-Monitor Retail Medical Protfolio .
-Monitor Department & Sales Branches regulations complaince.
-TPA operations.
-Medical Claims preformance.
-Medical Complaints via CCHI & SAMA.

Medical Customer Service Executive at NCCI (NATIONAL COMPANY FOR COOPERATIVE INSURANCE )
  • Saudi Arabia - Eastern Province
  • June 2000 to June 2008

Working as :
-Medical insurance executive.
-Fraud investigator.
-Regional leader for specific network services providers.
-Random visits for network providers to check services quality.
-Supervise claims process.
-Call center.
-Sales.
-Customer services.
-Insurance broker.
-Trainer for providers’ staff.

Education

Bachelor's degree, English literature
  • at Dammam Collage
  • December 1998

Specialties & Skills

Insurance
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Technical Services
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Operational Efficiency
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Efficiencies
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Insurance Fraud
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• Very good speed in English and Arabic Typing
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• Operating computer skills : Excellent knowledge in windows ,word
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• Process splendid interpersonal communication skills outgoing ,
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Problem solving
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Building Team
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Establish Department
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planning
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operation
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team leadership
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operations management
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Languages

Arabic
Expert
English
Expert

Training and Certifications

Diploma in the Art and Science of Neuro Linguistic (Certificate)
Date Attended:
January 2004
Valid Until:
January 2004
The 7 Habits of Highly Effective People (Certificate)
Date Attended:
May 2004
Valid Until:
May 2004
Personality Types and Understanding Human Psychologies (Certificate)
Date Attended:
July 2004
Valid Until:
July 2004
Successful Planning Skills Course (Certificate)
Date Attended:
July 2004
Valid Until:
July 2004
Certified Balanced Scorecard Management System Professional-The KPI Institute (Certificate)
Date Attended:
November 2020
Certified KPI Professional - The KPI Institute (Certificate)
Date Attended:
April 2020
Certified Strategy and Business Planning Professional - The KPI Institute (Certificate)
Date Attended:
November 2019
Certified Manager of Quality and Organizational Excellence from American Society of Quality -ASQ (Certificate)
Date Attended:
January 2019
Healthcare Anti-Fraud Associate from AHIP-US (Certificate)
Date Attended:
April 2007
Healthcare Customer Service Associate from American`s Health Insurance plans -AHIP-US (Certificate)
Date Attended:
April 2006
Health Insurance Associate from American`s Health Insurance Plans-AHIP-US (Certificate)
Date Attended:
October 2005
Certified CII from Chartered Insurance Institute- CII - UK (Certificate)
Date Attended:
April 2016
Presentation Skills (Certificate)
Date Attended:
September 2004
Valid Until:
November 2004
Medium Level Insurance (Certificate)
Date Attended:
November 2004
Valid Until:
November 2004
Insurance Workshop (Certificate)
Date Attended:
December 2004
Valid Until:
December 2004
Certified Strategy and business planning professional-professional-The KPI institute (Certificate)
Date Attended:
November 2019
Medical Malpractice Underwriting Guidelines (Training)
Training Institute:
Saudi United Cooperative Insurance Company
Date Attended:
February 2014
Duration:
5 hours
Insurance Orientation Programme Certificate from BIBF (Training)
Training Institute:
BIBF-Bahrain
Date Attended:
December 2012
Duration:
6 hours
Toast Master Area contest & workshops (Training)
Training Institute:
Eastrem Province Toast Master
Date Attended:
April 2008
Duration:
4 hours
Chartered Insurance Institute (Certificate)
Date Attended:
April 2016
Certified Manager of Quality and Operational Excellence-ASQ (Certificate)
Date Attended:
February 2019
Valid Until:
February 2020
Principle and Practices of Insurance (Training)
Training Institute:
Impact Training and Consulting Centre.
Date Attended:
January 2013
Duration:
30 hours
Talk Skills and Art of Persuading Course (Certificate)
Date Attended:
July 2004
Valid Until:
July 2004
Making the Leader (Certificate)
Date Attended:
July 2004
Valid Until:
July 2004

Hobbies

  • Reading &Hiking