Executive Butler
Burj Al Arab
Total years of experience :13 years, 6 Months
Completes cashiering transactions in accordance with the hotel’s credit policies
Responsible for up selling of facilities and services in the Burj Al Arab and other Jumeirah properties.
Fully Responsible for the manning and cleanliness of the Butler Pantry & the reception desk on his/her respective floor. Ensures that each area is correctly stocked & operationally prepared at all times according to set standards.
Maintains seamless interaction with the guests in order to facilitate guest recognition, obtain preferences, anticipate guest needs and pro actively action all their request & requirements. Also, ensures the privacy and security of all the suite guests.
Maintain a full & comprehensive knowledge of the products and services available in Burj al Arab, other Jumeirah properties and the local area.
Carries out guest registration, cashiering and other administrative tasks as per the standard.
Inspects and Sets up the arrival and occupied suites as per the guest preferences in accordance with the set standard.
Maintain a full control over the Private Bar Inventory including Replenishment, and Control on par stock as per the standards.
Abides by all hotel and company policies and procedures including Health & Safety policies, Butler’s Grooming standards, punctuality/attendance procedure and Quality standard.
Any other duties as may reasonably be requested by the management.
Attending daily briefing & training sessions.
Updates all guest registration details as per Profile Quality standards and properly files all dockets.
Solely responsible for attending to all guest requests on feedback on his / her designated floors.
Coordinates and liases with all the concerned departments in order to ensure smooth operations.
Reports request and work orders through HotSos.
Escorting the guest till the lobby during check out for giving a personalized service
Making a note of their preferences, Feedbacks and taking appropriate Action on it.
• Since Aug 12 at Grand Millennium Al Wadha, Abu Dhabi
Designation: Receptionist
Short profile of the Hotel:
The 5 star luxuriously styled Abu Dhabi hotel is in the centre of the city adjacent to Al Wahda Mall, a prime shopping destination. With 844 of the most elegant rooms in Abu Dhabi, the chic Grand Millennium Al Wahda offers a first class experience for all its guests. Only 15 minutes from Abu Dhabi National Exhibition Centre and 30 minutes from Abu Dhabi International Airport, the hotel offers a 29, 000ft2 (2, 700m2) state-of-the-art health club which includes Zayna, a spa with a range of signature treatments, and roof top pool.
Business travellers are catered for by a well-equipped business centre and a wide range of conference and meeting rooms. There are five food and beverage outlets serving a wide range of, Asian, Italian and international cuisines prepared by prominent and experienced chefs from around the world.
Job Profile: ❖ Delivering excellent customer service, at all times.
❖ Assist in keeping the hotel reception area clean and tidy, at all times
❖ Upselling the enrollment plan to the guest
❖ Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
❖ Administer all reservations, cancellations and no-shows, in line with company policy
❖ Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
❖ Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
❖ Conduct regular security checks throughout the day and report any security issues to line manager
❖ Provide reports, as required, for housekeepers and management
❖ Trying level best to make guest experience a memorable one.
• Since Jan 11 - June 12 at The Yas Viceroy Hotel, United Arab Nations
Designation: Guest Relations Executive
❖ Show excellent customer service skills, being courteous and professional all the times.
❖ Working in partnership with all the departments of the hotel.
❖ For designated guest, conducting in room check-in and guest rooming.
❖ Meeting, greeting and escorting all guests arriving to the hotel (Rooms or Outlets)
❖ Maintaining the privacy of the guest.
❖ Be fully trained on the emergency and evacuation procedures.
❖ Ensuring smooth and efficient daily operation of the Front Office.
❖ Preparing Amenities for the VIP Arrivals, Suite Booking and the guest who are celebrating Special Occasions.
❖ Following up on amenities and making sure it is delivered on time in the room.
❖ Serving Cold towels to the arriving guest and making sure there are enough towels for the next 2 days.
❖ Handling guests complaint.
❖ Up selling the rooms, Restaurants, Spa promotions and Gym.
❖ Entering all relevant guest data into the PMS promptly and accurately.
❖ Serving Coffee, Tea, Wines, Beers, House drinks etc in executive lounge.
❖ Attending daily departmental briefing and monthly meetings.
❖ Check and action traces in PMS on arrivals, departures and during the stay.
❖ Attending all guests in the procedure of check-in/check-out, inquiries, key handling, messaging and all related matters.
❖ Registering the guest profile according to the hotel policy and procedures.
❖ Carrying out cashiering duties, i.e., foreign currency exchange, paid outs, posting, cash and credit card payments etc.
❖ Maintaining individual cash float, taking full responsibilities and for it ensuring that it is balanced at all times.
❖ Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capacity as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
Short profile of the company: Mumbai Airport serves one of the India's major international airports. The Airport is South Asia's second busiest airport in terms of passenger traffic and busiest airport of India in terms of passenger traffic. Airport has handled more than 29.9 million passengers and 670, 235 tonnes of cargo in 2010-2011.
Job Profile: ❖ To usher the passengers inside the lounge with a warm welcome.
❖ To direct various VIP/CIP guests to the meeting rooms.
❖ Maintain seamless interaction with the passengers in order to facilitate passenger's recognition, obtain preferences, anticipate needs and proactively action all their request and requirements. Also, ensures the privacy and security of all the passengers.
❖ Greet and register incoming passengers.
❖ Handle passengers request and concerns promptly and with courtesy.
❖ Assist passengers with any inquiries regarding local entertainment, hotels or transportations.
❖ Assisting them towards the security screening area of the airport.
❖ Giving information about the city and the famous site-seeing spots for the tourists.
❖ Making sure that each passenger gets personalized service.
• June 2009 till August 2009 at Mumbai International Airport (Intern)
Designation: Public Relations Officer
Diploma in Hotel Management India International Trade Centre (IITC)
Diploma in Cabin Crew Services Avalon Aviation Academy Airlines and Travel Industry Management (Certification)
Higher School Certificate Aakash College of Commerce Additional Qualification
Mumbai University Diploma in Information Technology L.N. Computers