Kiran Naidu

• Deliver first-level support for recruitment platforms
including Workday, Paradox, HireEZ, and
CodeSignal, resolving user queries related to job
requisitions, interview scheduling, offers, and
onboarding processes.
• Manage support tickets efficiently by utilizing
established job aids, workflows, and the sandbox
environment, ensuring timely resolution in line with
defined service level agreements (SLAs).
• Liaise with internal integrations teams or external
vendors to escalate and resolve complex
technical issues where necessary.
• Analyze and report recurring issues to promote
continuous improvement initiatives and enhance
the overall user experience across the Talent
Acquisition function.
• Coordinate system testing activities, including
staging data, validating new functionality, and
providing guidance to users during test script
execution.
• Support the onboarding process for new Talent
Acquisition team members, ensuring appropriate
system access and training are in place from day
one.
• Maintain and update system documentation,
such as process maps and job aids, to ensure
accuracy and accessibility for all users.

• Perform Administrative tasks of Global Transfers
via MyWorkday
• Background Investigation - Initiate invites from
the Sterling Portal & provide support in
completion of checks whilst maintaining a
centralized process of Global Re-screening
• Liaise with process stakeholders & act as a point
of contact to obtain collaborative results
• Escalation Management- create escalation
matrix for seamless end to end process
• Perform re-hire eligibility checks for Prior State
Street employees
• Gain an understanding of process flows, risk and
downstream impacts
• Respond to global Tier 3 tickets as well as general
employee inquiries, addressing employee
relations issues and scheduling meetings for all TA
related activity, escalating to in-country resource
where applicable, track and monitor SLAs
(Service Level Agreements)
• Build FAQs (Frequently Asked Questions) to
provide additional guidance to Global Human
Resource Service Center where applicable
• Provide Project based support for Global
Operations projects and processes
• General administration to support TA Solutions as
required as well as MyWorkday related support
within the recruiting process
• Conducted RCA (Root Cause Analysis) in
deficient areas to identify and resolve issues
• Developed and maintained strong working
relationships with executives, HR team, and hiring
managers to foster partnerships that produced
consistent results
• Performed quality reviews to uncover workflow
and communication issues
• Provided technical support by troubleshooting
issues that occur within the Recruiting Process
• Participated at strategic and operational level to
develop and strengthen human resources
services, relationships and mission
• Collaborated with stakeholders across
organization to maintain proper flow of
communication and execution of planned
initiatives and projects

• Sourced, conducted pre-screen phone
interviews, and screened candidates for various
roles based on business requirements
• Created and distributed job postings on job
boards, corporate career sites and social media
networks to increase reach
• Developed and maintained strong working
relationships with executives, HR team, and hiring
managers to foster partnerships that produced
consistent results
• Act as a Point of Contact for Business
Stakeholders involved
• Talent pipeline building to meet current &
forecasted hiring demand
• Produced monthly reports
• Trained new members to bring out best practices
in line with company values
• Coordinated implementation of people-related
services, policies and programs through
departmental staff
• Improved office efficiency by effectively
managing internal communications and
correspondence