Education Executive
Estee Lauder Companies
Total years of experience :11 years, 11 Months
• Responsible for the education and development of customer facing Travel Retail teams across the Middle East.
• Plan, design & implement Education and training interventions to compliment strategic objectives to drive premium service and sales.
• Deliver learning experiences in store, classroom facilitation or through online channels and platforms. Drive performance through developing individual education plans aligned with brand & regional KPIs.
• Monitor e-learning activity to drive high participation rates across GCC and implement incentives to achieve targets.
• Deliver engaging and inspiring content to sales teams at all levels, develop product knowledge to drive productivity and enhance customer and team experience.
• Work cross-functionally with Global Training, Retail Operations team, Human Resources and Merchandising to ensure projects are meeting customer expectations and recommended changes are documented.
• Responsible for the recruitment, brand imbursement and ongoing development of new team members to ensure the highest levels of service experience are delivered to customers.
• Responsible for end-to-end domestic and international event management, including budget management, associated with education courses for seasonal launches.
• Brand guardian to ensure standards are consistently delivered to drive sales through customer-centered sales teams.
• Collaboration with operations team to implement marketing and sales strategies, new launches, VM standards, monthly commercial reports etc., to drive market growth whilst maintaining the brand standards.
• Responsible for the management and operations of the Dubai market, 12 stores, 65 direct/indirect team members.
• Responsible for recruitment, performance management, training and ongoing development of sales teams to drive sales and a customer-centered culture
• Accountable for all aspects of the business operation to ensure market growth whilst maintaining the business operation well structured
• Successfully launched two new stores, fully compliant administratively and procedurally with company guidelines.
• Responsible for recruitment, phasing of BP, partner with the merchandising brand team in monthly stock order placements and conducting regular store visits of Qatar and Kuwait markets.
• Lead day-to-day operations to proactively drive sales and service, achieving stock loss targets by effectively managing the controllable costs to minimum levels. Delivered a profitable business, delivering budget plans and raising brand awareness in the market.
• Led remote teams, provided training, coaching, guidance and development of skills. Implementation of store layout and VM, managing stock replenishment and product launches.