Human Resources Secretary
Copthorne Hotel and Resort, Al Jahra Touristic Company
Total years of experience :6 years, 8 Months
• Maintains communication with recruitment agencies within and outside the country.
• Coordinate staff recruitment and selection process in order to ensure a timely organized and comprehensive procedure is used to hire staff.
• Answers telephone system for the purpose of screening calls, transferring calls, responding to inquiries and/or taking messages.
• Conducts new employee orientation (e.g. introducing personnel, payroll, and benefit policies, assisting with enrollment forms, etc.) for the purpose of ensuring employees are knowledgeable of current practices and administrative processes.
• Handles flight reservations and bookings.
• Compiles data from a variety of sources (e.g. applicants, employees, outside agencies, etc.)
• Conducts exit interviews and enters data in computer for the purpose of documenting and/or providing reliable information.
• Maintains a variety of employment files and records, (e.g. applicants, assessment scores, appraisals, job descriptions, etc.) for the purpose of compiling pertinent employee information, ensuring accuracy of employee's records, maintaining eligibility for position and complying with mandated requirements.
• Performs record keeping and clerical functions (e.g. scheduling, copying, faxing, filing, collating, data entry, calculating, verifying, etc.) for the purpose of supporting department staff.
• Prepares a variety of reports and other secretarial task instructed by Human Resources Manager (e.g. purchase orders, supply requisitions, recruitment packages, etc.) for the purpose of providing documentation and information.
• Attends to staff inquiries and complaints to be reported to HRM
• Checks and updates notice board.
• Greets all guests at all times in a friendly and helpful manner.
• Registers and rooms all arrivals according to established procedures.
• Maintains intimate knowledge of departmental standards and procedures.
• Performs check in, check out and room change procedures and ensures all data are completely input into the hotel systems in accordance with reservation.
• Maintains cashier float and ensures accurate daily report of all money received
• Cashes hotel guest’s personal and travelers checks and assists with currency exchange
• Keeps abreast of all modifications to accounting policies and procedures.
• Responsible and attends to guest’s requests, complaints and inquiries.
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs and also Loyalty Programs.
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.
• Maintains exemplary department standards of behavior and appearance and attitude.
• Handles reservation in the absence of the reservation agent.
• Leads and checks subordinate works.
College Scholar for 2 years Deans Lister for 3 years Licensed Teacher (Board Passer)
