Legal Systems Coordinator
Majid Al Futtaim Ventures LLC
Total years of experience :19 years, 5 Months
• Support Head of Legal in analyzing department activities and prepare management / KPI report in monthly and yearly basis.
• Manage and maintain the Legal ERP system.
• Provides technical training and assistance to counsels on both business processes and Legal ERP System procedures.
• Evaluates the Legal ERP System being used by the team, identifies issues, and suggests improvements and possible revisions.
• Identify and interprets a backlog and resolves issues by closely working with concerned clients and counsel to ensure that requests are processed within agreed timeframes and in line with the company standards.
• Attends to inquiries related to legal service requests and provide information.
• Act as escalation point for request related inquiries, ensuring that all client issues are resolved effectively or escalated in line with procedures.
System Administration
• Working closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction.
• Overseeing implementation of a new system including data migration.
• Supporting users on change control and system updates.
• Ensures operation by providing training, support and writing user manuals/documentation to users of a new system.
• Defines application problem by conferring with users; evaluating procedures and processes.
• Develops solution by preparing and evaluating alternative workflow solutions.
• Controls solution by establishing specifications; coordinating production with program vendor.
Legal Administration
• Document and prepare reports on complaints received from various stakeholders for providing relevant information to Section Head for preparing action plans for complaint resolution and manage the legal request tracking to ensure timely response and closure of such requests.
• Compile and maintain files and documents related to general information, regulatory policies and guidelines related to the department which affect department process and functioning to ensure reference when necessary
• Assist the Head of Legal in typing and drafting letters, legal documents and correspondence and assistance for contract drafting, management and processing requests from business and management.
• Assist internal and external customers with their basic enquiries through e mail/phone to ensure customer satisfaction. Prepare important client documents where necessary and communicate with where necessary for proper delivery of materials or services on legal matters.
• Keep track of legal requests received and prepare reports and provide relevant information and status updates to Section Head for preparing action plans for effective and timely decision making.
• Support Internal Auditor by supplying / compiling relevant documentation pertaining to any specific audit when so requested.
• Liaise and follow up with all concerned parties for all requests submitted to the Legal Department.
• Support Head of Legal in analyzing department activities and prepare management / KPI report in monthly and yearly basis.
• Identify and interprets a backlog and resolves issues by closely working with concerned clients and counsel to ensure that requests are processed within agreed timeframes and in line with the company standards.
• Attends to inquiries related to legal service requests and provide information.
• Act as escalation point for request related inquiries, ensuring that all client issues are resolved effectively or escalated in line with procedures.
• Analyzing and identifying the Legal Department’s processes and researching on possible system solution to eliminate manual process and improve the department’s workflow.
• Responsible for Hardware Service Support Contracts MEA region.
• Coordination of Renewal task with the centralized team for quoting and booking.
• Solving issues/problems within the booking process which includes strong customer contact (internal and external customer) and to different Line of Business within MEA region. (e.g. Sales Operations)
• Performs contracts administration of Support Services for Servers, Storage and Software acquired by Partners and Customers. This includes new contracts, renewals, additions and other amendments.
• Prepares, amends appropriate contracting instruments using Oracle 11i ERP system (Oracle 11i).
• Demonstrates practical familiarity with Sun’s / Oracle’s service quoting procedures and processes is expected to support non-standard requests.
• Communicates with partners regarding Service Level of Agreements.
• Maintains database of customers and partners.
• Works closely with service sales representatives and quoting team to ensure quotations reflect correct products, entitlements and other terms and conditions as specified in customer master contracts and equipment schedules.
• Evaluates the ERP System being used by the team, identifies issues, suggests improvements and possible revisions.
• Provides technical training to Contracts Administrators, both business processes and ERP System procedures.
• Works with field personnel to confirm customer site inventories to support renewal process.
• Identifies customer billing and payment discrepancies and become the liaison between the field and Finance, to ensure resolution and promote customer satisfaction.
• Works with service sales representatives with meeting quarterly expiry revenue goals by identifying up-lifts, technical refreshes and end of service opportunities.
• Enables the service entitlement (e.g., warranties, extended warranties, service contracts, and service level agreements) according to the level of services purchased by the customer in the appropriate system.
- Software Installations and configurations
- PC and Network assembly and configurations
- Manning the reception area in the absence of the Receptionist
- Making correspondence when and as required by the Management
- Any ad hoc task assigned by the Management and Staff
Graphic Design : Artwork and design for various sales tools, such as literatures, catalogues and presentations.
Videography : Video capturing and editing of office launches.
Website Design : Designed mini-websites for specific projects (tender/sales force resources).
Advertisement : Designing of Magazine/Book advertisements and exhibition posters.
Forms : Artwork carried out on various office forms.
Archives : Management of Electronic Artwork Archives.
Giveaways : Sourced company giveaways for customers.
Software : Used Adobe Photoshop and Illustrator in creating advertising materials such as brochures, Powerpoint and MS Office in creating presentation for training and product presentation, HTML in creating CD website for product presentation, Pinnacle Software for Video Editing and data encoding in unix system.
Administration : Manning the reception area in the absence of the Receptionist (20 Lines); Making correspondence when and as required by the Management; Any ad hoc task assigned by the Management and Staff
Web Designing : Familiarized with Adobe Photoshop 6 and Macromedia Flash 5.0
Programming : Designed Database Structure (Access 2000), Designed and Programmed the Human Resource Student Trainee Program (Access 2000), Data Encoding and Editing for Mechanical Library Program (Visual FoxPro) and Company Timesheet Program (FoxPro for Dos)
Research : Internet Research on Training Resource Materials for Company use on the following subjects: Access 2000, Adobe Photoshop 6, Advanced Adobe, Flash 5.0, Building a Website, Graphic Design, Visual Basic 6, Web Designing and XML.
Training : Conducted Training on MS Word and MS Excel for Company Secretaries with the following topics:
MS WORD : Working with Graphics, Automated Table of Contents, Brief Introduction on Hyper Document, and Introduction on Email.
MS EXCEL: Building Formulas, Managing Information List, and Embedding Charts
Software : Software Installations and configurations, Assisting Users (Employees) on software difficulties
(MS Office, Lotus, and others)
Hardware : PC Assembly and Configurations