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Krushna Nayak, Credit Analyst

Krushna Nayak

Credit Analyst·Accenture

India

Bachelor's degree,

Work experience

Total years of experience: 13 years, 2 months

Credit Analyst

May 2016 - Present

Accenture

Bengaluru, India

May 2016 - Present

Process : OTC (Order 2 Cash) & NCA Collections

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Specialist

July 2015 - Present

XL CATLIN

India

July 2015 - Present

Process : ARI (Assumed Reinsurance)

Company industry:
Insurance & TPA
Job role:
Information Technology

Senior Analyst

May 2016 - December 2017

OTC

Bengaluru, India

May 2016 - December 2017

Order 2 Cash), handling accounts receivable process for US clients.
•Processing Credit payments, EFT (Electronic Funds Transfer) and Cash posting.
•Processing Interest charges on account holders for delayed payments.
•Work closely with escalated issues via phone and email.
•Handling tickets on account related issues.
•Block/Unblocking the credit limits by adding/removing the customer accounts from the State site.

NCA Collections:

•Sending Account Statement to the National Chain Customer for Past Due invoices.
•Reconciliation through Excel Reporting.
•Dispute management and quality check.
•Handling disputes, misapplication and Research on Accounts.
•Training and knowledge transfer to new on boarded candidate’s about the process.
•Involved on process improvement tasks

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Accounting and Auditing

Advance Associate

April 2013 - July 2015

Xchanging

Bengaluru, India

April 2013 - July 2015

Associated with One Call Care Management process (USA).
•Resolving queries through the calls for VSG (Vendor Service Group) Process for US clients.
•Worked for Referral Process for Durable Medical Equipment as per the Clinic, Patient and Vendor request such as Insurance Companies like Sedgwick, Zurich, and Zenith.
•Creating Referral for patient in order to provide the Medical Equipment after verifying with the Insurance Company.
•Provide training to the new team members.
•Communicate clear instructions to team members with regards to the process.
•Listen to team members' feedback.
•Monitor team members' participation to ensure the training provided is being put into use and also to see if any additional training is needed.
•Manage the flow of day-to-day operations.
•Create reports to update the management on the team's progress.
•Distribute reports to the appropriate personnel
•Coordinate with internal and external customers

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Education

Baldwin Women Methodist College

January 2012

January 2012

Bachelor's degree,

from

Kendriya Vidyalaya M.E.G & Center

January 2009

January 2009

High school or equivalent,

India

from

KENDRIYA VIDYALAYA BNDM

January 2007

January 2007

High school or equivalent,

India

from

Skills

PROGRESS
Expert
PROGRESS
Expert
ACCOUNTS RECEIVABLE
Beginner
ACCOUNTS RECEIVABLE
Beginner
CREDIT
Beginner
CREDIT
Beginner
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
ELECTRONIC FUNDS TRANSFER
Beginner
ELECTRONIC FUNDS TRANSFER
Beginner
EMAIL
Beginner
EMAIL
Beginner
INSURANCE
Expert
INSURANCE
Expert
LANGUAGES
Beginner
LANGUAGES
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
PERSONNEL
Expert
PERSONNEL
Expert

Languages

English

Expert

Hindi

Expert