ksenia zheleznova, Store Manager

ksenia zheleznova

Store Manager

Spinneys Abu Dhabi LLC

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, economics
Experience
12 years, 1 Months

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Work Experience

Total years of experience :12 years, 1 Months

Store Manager at Spinneys Abu Dhabi LLC
  • United Arab Emirates - Abu Dhabi
  • December 2013 to February 2017

- Member of pre-opening team for a new retail store
- Handle daily operations of a retail store
- Order and receive stock
- Manage monthly and yearly inventories
- Customer service
- Deal with VIP customers and special requests
- Stock management and forecasting
- Merchandising and creating product displays
- Perform cashiering
- Prepare training sessions and training materials
- Analyze P&L reports
- Monitor and develop staff performance
- Achieve monthly sales targets
- Conduct quarterly staff appraisals
- Make daily rosters
- Handle computer systems MMRS and AX
- Organize wine trainings and tastings
- Communicate with suppliers and brand ambassadors
- Identify customer needs and search for new products

Assistant Restaurant Manager at Hyatt Capital Gate
  • United Arab Emirates - Abu Dhabi
  • May 2011 to November 2013

- Member of pre opening team for the hotel
- Manage daily operations of the signature restaurant
- Select, develop and manage performance of employees
- Oversee the inventory and order of food and supplies
- Ensure guests are satisfied with their dining experience
- Prepare staff schedules
- Conduct quarterly staff appraisals
- Monitor and develop staff performance
- Deal with guest suggestions and complains
- Participate in promoting hotel facilities and services
- Create training sessions and training materials
- Open and close shift

Team Leader Restaurant at Novotel Saint-Petersburg Center
  • Russian Federation
  • April 2005 to March 2010

- Member of pre opening team for the hotel
- Manage daily operations of all day dining restaurant
- Prepare staff schedules
- Create restaurant set up for banquets and special events
- Handle reservations
- Interact with guests and deal with guest suggestions and complains
- Create training sessions and training materials
- Conduct orientation for new employees

Waitress at Grand Hotel Europe Kempinski
  • Russian Federation
  • January 2004 to April 2005

- Serve guests during conferences and banquets
- Work in room services

Education

Bachelor's degree, economics
  • at St-Peresburg State University of Cinema and TV
  • December 2009
Diploma, hotel management
  • at Petrovsky college
  • July 2005

Specialties & Skills

Training Planning
Multicultural Team Management
Conference Organizing
Training New Employees
Managing Employees
Training Planning
Planning, Organizing
Communications Skills
Flexibility, Adaptability, Managing Multiple Priorities
Leadership, Management Skills
Multicultural Sensitivity

Languages

English
Expert
Russian
Expert

Training and Certifications

WSET Level 1 & 2 (Certificate)
Date Attended:
October 2016
Departmental Trainer (Certificate)
Date Attended:
June 2011
Valid Until:
November 2011
USSA Sommelier Certificate level one (Certificate)
Date Attended:
April 2010
Valid Until:
May 2010