MIS / Marketing & Sales
Hotel Karbala
Total years of experience :18 years, 4 Months
• Facilitating the implementation, support, and troubleshooting of Infrastructure.
• Performing detailed analysis of complex business & infrastructure requirements and
providing appropriate solutions.
• Business requests, processes, and objectives; develops necessary product modifications
to fulfill requirements.
• Troubleshooting, investigating, analyzing, and resolving software/ Hardware problems.
• Providing consulting services for marketing projects.
• Identifying new opportunities for sales & marketing
• Proactively identifying and proposing business processes and/or system enhancements.
• Improving Customer Relations & Digital Marketing
• Involving day to day in public relations
• Problem-solving, providing multiple solutions
• In dept working with media department to bring the quality of work
• Working closely with the Directors for operation and recordkeeping & costing
• Supporting packages department to fulfill customer requirements and timesaving
• Learning hotel management methodologies
• Facilitating the implementation, support, and customization of SAP Software.
• Performing detailed analysis of complex business process requirements and providing
appropriate system solutions.
• Mapping client business requests, processes, and objectives; developing necessary product
modifications to satisfy clients' requirements.
• Troubleshooting, investigating, analyzing, and resolving software problems.
• Providing consulting services on both new implementations and existing support
projects.
• Acting as a liaison between the business functions and the technical team.
• Providing ad-hoc training and user support as required.
• Proactively identifying and proposing business processes and/or system enhancements.
• Determined the scope of IT projects via consultation and investigation.
• Researched, developed, and implemented E-learning software.
• Supported new technology implementation.
• Diagnosed and provided assistance with technical issues, inefficiencies, and weaknesses.
• Provided guidance to the team and monitored the progress of each project.
• Analyzed the strengths, weaknesses, and risks of existing project plans.
• Provided strategic advice on using new technologies to achieve goals.
• Managed various company’s complex IT projects including Web and Mobile applications, game designing, animation, and development, and evaluated their IT infrastructure to help them meet their business objectives.
• Oversaw E-commerce Projects.
• Executed a technological solution to meet clients' business needs.
• Collaborated with the technical in-house team to ensure familiarity with technology.
• Generated detailed reports on the efficacy of the technology.
• Revised existing systems and suggest improvements.
• Directed project development from beginning to end.
• Managed multiple projects including Web and Mobile applications, Game designing,
animation, and development.
• Oversaw E-commerce Projects.
• Managed day-to-day operational and tactical aspects of multiple projects.
• Developed project plans and schedules.
• Contributed to business development initiatives.
• Detected issues, analyze evidence, and documented business processes.
• Proactively identified changes in project scope & ensured appropriate measures are
taken.
• Ensured each project adheres to scope, schedule, and budget.
Developed business relationships vital to the success of the project.
• Determined the scope of operational improvement initiatives via consultation and
evaluation.
• Assisted managers in the coordination and facilitation of daily and weekly meetings.
• Plan and schedule project timelines and milestones using appropriate tools.
• Interfaced with senior managers to provide strategic and tactical advice on
program/project planning and execution.
Responsible for planning, leading, organizing, and motivating agile project teams.
• Oversaw the implementation of processes and products to increase project
management effectiveness.
• Implemented and supported POS, ERP, and other projects under the supervision of
the program manager.
• Managed project planning, implementation, and monitoring, ensuring that all projects
have clear goals, objectives, and timelines with measurable milestones consistent with
corporate strategy and goals.
• Scheduled and conducted project meetings, communicated assignments, and
expectations to project team members, and tracked completion of project deliverables to
ensure the quality and integrity of all project-related products.
• Promoted the development and diffusion of project management culture throughout
the enterprise.
Supervised and motivated project groups working in an agile environment, to enable them to complete assigned tasks within a set time, and to deliver top performance.
• Handled the project and designated the tasks among each team member using waterfall methodology.
• Managed multiple offshore projects in the US International Market including Web and Mobile applications, Game designing, animation, and development individually.
• Oversaw project documentation, proposal work of scope, and project architecture.
• Ensured that client needs are communicated clearly and client relations are maintained at the highest level through all phases of project planning and execution.
• Coach to clarify assignments and deliverables; mentor others in project management practices; review the quality of work and manages the integration of team members’ work.
Managed and communicated a clear vision of the project’s objectives, and motivated the project team to achieve them; create a project environment that enables peak performance by team members.
• Established and published clear priorities among project activities.
• Analyzed all projects, identified all risks and prepared risk mitigation strategies and
managed all resources efficiently, and assisted the project team to resolve all requests from
project members.
• Effectively coordinated the activities of the team to meet project milestones.
• Defined the technical direction for the team
• Ensured the successful delivery of projects.
• Provided hands-on technical leadership & governance to the team to ensure the
software solutions are implemented according to the solution design.
• Drove the team to quality outcomes through collaboration.
• Resolved complex development problems
• Designed, developed, and delivered POS system, Frontend Layer, Business Logic Layer, DB layer that meets and exceeds the intent of the design of the application.
• Built software primarily using Visual Basic (VB6).
• Lend support to various business and technology teams as necessary during delivery to
ensure solid, scalable, robust solutions.
Major Computer science