Customer Service Representative
Dubai Airports
Total years of experience :7 years, 5 Months
Help customers by answering their questions and deal with their complaints.
• Respond to customers on all inbound/outbound calls an emails.
• Provide support to customer service team, ensuring all service objectives are
met.
• Accustomed to working in fast-based environments with ability to think quickly
and successfully handle difficult customers.
• Build positive relationships with other internal departments and external
agencies where applicable) to work cooperatively in processing all customer
requirements and provide quick instructions to the team on operational aspects
as and when needed.
• Ensure all team members are appropriately groomed and maintain highest level
of hygiene when on duty, report any deviation to the set grooming standards to
the Airport Operation Officer on duty and initiate corrective action.
• Facilitate service recovery situations with the guests at all times.
• Actively participate and interact with customers to understand needs and attend
to special requests and be prepared to “go the extra mile” in order to make a
memorable experience for all customers.
• Perform other department duties related to my position as directed by the Head
of the Department.
Greet customers with smile and identify their needs.
• Advise customers on product ranges best suited to their needs.
• Answer customers’ queries to help them make a decision on the purchase.
• Undertake direct sales with clients, and ensure that all sales are processed in
accordance with required procedures using point of sale (Electronic Cash
Register).
• Merchandise Display, and ensure that all merchandise in the area is displayed
within the each model requirements.
• Assist clients with their returns and queries ensuring that the product image is
enhanced and client expectations are met.
• Achieve target in a daily basis by providing an exceptional shopping experience
to customers and maintaining high standards of customer service and product
knowledge.
• Channel customer requests, complaints, suggestions and comments to
supervisors for further action.
• Ensure promotions and pricing are accurate and in tune with company standards
and policies.
• Compute sale prices and discounts as applicable.
• Receive and processes cash, checks, changes and credit payments and generate
invoices and receipts.
• Package and gift wraps customer purchase.
• Place special orders in line with company policy.
• Follow the store’s after sales processes and ensures full adherence to
repair/return policies and procedures.
• Keep oneself updated on the latest product bulletins or requesting information
from merchandising staff.
• Monitor movement and stocks position of merchandise and advise the supervisor
accordingly.
• Ensure that cash and credit sales are correct and lodged in the cash office at the
end of the shift. Any irregularities should be reported to the supervisor before the
duty ends.
Massa, Morocco & Al Massira Al Khadra
Baccalauréat in Modern Literature: (General Studies).