Laith Jamal Abu Mohammed

• Remote Area Clinic services for the companies (Manpower,
Ambulance, Training)
• Coordinated tracer activities; Conducted client assessments,
create new accounts, add new services, customer care.
• Supported Business Dept. with daily operational functions.
• Worked directly with departments, clients, management to
achieve result.
• Responded to all customer inquiries thoroughly and
professionally.
• Documented all customer inquiries and comments thoroughly and
quickly.
• Coordinated between billing department and customers to
resolve problems.
• Processed cash and credit payments rapidly and accurately.
• Increased sales volume by adding more accounts.
• Customer Relationship Management (CRM).
• Contacted new and existing customers to discuss how their needs
could be met through specific products and services.
• Kept detailed records of daily activities using online customer
database.
• Wrote sales contracts for orders obtained and submitted orders
for processing.
• Quoted prices, credit terms and other bid specifications.
• Negotiated prices, terms of sales and service agreements.
• Built relationships with customers and the community to promote
long-term business growth.
• Identified prospective customers by using business directories and
following leads from existing clients.
• Liaising with clients to enhance the success of activities and to
enhance the presence of the organization.
• Follow up all projects to completion and evaluate their success
using various metrics.

• Supervised a team of market distributors.
• Prepare any report related to sales & distributors.
• Set up a sales and marketing plan and budgets for each financial
year & ensure that it is implemented.
• Oversee all incoming inquiries direct/indirect and ensure that each
one is handled in a proper and efficient manner.
• Attend weekly management meetings to discuss operational,
financial and day to day management issues and to build a strong
management infrastructure.
• Implement and manage a sales plan.
• Assist the Operations Manager with any promotional material.
• Coordinate with relevant departments on the timely and accurate
implementation and execution of events and sellouts.

• Respond to customer calls in order to provide information about
products and services, or to obtain details of complaints.
• Keep records of customer interactions and transactions, inquiries,
complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints through
contacting appropriate personnel.
• Follow up on appropriate changes made to resolve customers'
problems.
• Contact customers in order to respond to inquiries or to notify
them of claim investigation results and any planned adjustments.

- Providing product promotional services.
- monitoring and reporting economic conditions.
- coordinating and channeling information among producers, distributors and buyers.
- completion of assigned projects within overall program objectives and established parameters.
- Participates in the planning, development and implementation of specific marketing projects designed to promote, encourage and support the production and distribution of agricultural products.
- Assists other marketing specialists in a phase of the planning, coordination and implementation of large scale marketing surveys, promotional projects, food shows or exhibitions.
- Gathers statistical information concerning production, distribution, sales or related data and compiles such information into meaningful formats suitable for distribution to the public.
- Analyzes statistical data and identifies and reports trends; indications or other significant interpretations.
- Contacts retail, institutional or intermediary marketers of agricultural products to exchange information concerning supply or demand of particular product groups or to encourage the distribution or use of products.
- Prepares materials and utilizes various media to inform consumers concerning agricultural products.
- Compiles data to be used in buyer's guides, promotional publications or statistical reports.
- Meets with various producer association or marketing organizations to assist in planning and implementing promotional campaigns, exhibitions, shows or sales.