Lamees Al-Shalabi

▪ Strategic HR Planning: Develop and implement HR strategies aligned with the organization's goals, ensuring the HR function supports the overall business strategy.
▪ Talent Acquisition: Oversee the recruitment and selection process, working closely with hiring managers to identify staffing needs, develop job descriptions, conduct interviews, and onboard new employees effectively.
▪ Performance Management: Design and implement performance management systems, including goal setting, performance evaluations, and career development plans, to drive employee engagement and productivity.
▪ Employee Relations: Provide guidance and support to managers and employees on HR policies, procedures, and employee relations matters, ensuring a positive work environment and effective conflict resolution.
▪ HR Compliance: Stay updated on employment laws and regulations, ensuring HR policies and practices are in compliance. Advise management on legal and regulatory requirements and handle any HR-related audits or investigations.
▪ Change Management: Lead and support organizational change initiatives, including restructuring, mergers and acquisitions, and cultural transformations, by facilitating communication, managing transitions, and mitigating resistance.
▪ HR Team Management: Supervise and develop HR staff members, ensuring a high-performing HR team that delivers effective HR services and supports the needs of the organization.
▪ Policy Development: Create and implement policies and procedures that promote diversity, equity, and inclusion throughout the organization, ensuring compliance with relevant laws and regulations.
▪ Communication and Awareness: Develop and execute internal communication and inclusion strategies, to promote diversity and inclusion, and foster a sense of belonging among employees.

▪ Managing all internal and external HR related matters.
▪ Participating in developing organizational guidelines and procedures.
▪ Recommending strategies to motivate employees.
▪ Assisting with the recruitment process by identifying candidates, conducting reference
checks, and issuing employment contracts.
▪ Investigating complaints brought forward by employees.
▪ Coordinating employee development plans and performance management.
▪ Performing orientations and update records of new staff.
▪ Managing the organization’s employee database and prepare reports.
▪ Producing and submit reports on general HR activity.
▪ Assisting with budget monitoring and payroll.
▪ Keeping the organization up to date with the latest HR trends and best practice.
▪ Handling employees’ medical insurance.

▪ Assisting with all internal and external HR related inquiries or requests.
▪ Maintaining both hard and digital copies of employees' records.
▪ Assisting with performance management procedures.
▪ Scheduling meetings, interviews, HR events and maintain agendas.
▪ Coordinating training sessions and seminars.
▪ Performing orientations and update records of new staff.
▪ Supporting other assigned functions.
▪ Performing administrative tasks across a range of HR areas.

Managing the Customer Care Department of FHBB-ME countries of operations which includes (Jordan, KSA, Bahrain, and Kuwait).

▪ Helping to develop a customer care policy for an entire organization.
▪ Leading a team of customer care & operations staff.
▪ Handling face-to-face enquiries from customers.

Tracking on client’s sales and costs by analyzing and entering sales, expense, and relevant business data.

Preparing financial reports by collecting, analyzing, and summarizing sales data.

Maintaining inventorying stock, placing orders, verifying receipt.

Supporting sales staff by providing sales data, forecasts, accounts analyses, relaying customer services requests.

Monitors budgets by comparing and analyzing actual results with plans and forecasts.

Attracting potential customers by answering service question; suggesting appointment for inservices in the office or at the client’s home upon their request.

Maintaining customer records by updating account information.

Submitting orders by referring to price lists and product literature.

Keeping management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Maintaining data base of client’s paper work documents and records.

Managing, handling and sending weekly received post, paper work and documents.

Providing historical records by maintaining records on area and customer sales.

Follow up and monitoring collection and client’s outstanding balance.

Contacting patients and setting priorities.
Planning special arrangements and appointments for VIP patients.
Dividing patients according to cases between doctors.
Dealing with medical situations.
Communicating between different departments.
Explaining in details all hospital's procedures for patients.