Lana keara, Content Moderator

Lana keara

Content Moderator

Transcosmos Indonesia (Official)

Location
Indonesia - Semarang
Education
Bachelor's degree, Bachelor Degree in English Literature,
Experience
4 years, 6 Months

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Work Experience

Total years of experience :4 years, 6 Months

Content Moderator at Transcosmos Indonesia (Official)
  • Indonesia
  • My current job since July 2022

User-generated content submitted to an online platform and block off inappropriate content that users post on a company's client based on English Language and Bahasa Indonesia Internet teach research development to provide neutral platform for the eCommerce user Responsible for reviewing the information compliance of images, videos and other related content posted by the client, including risks and accurately deal with illegal images, videos, and other content in strict accordance with the local culture, norms, and company guideline.

Content Moderator at Transcosmos Indonesia (Official)
  • My current job since July 2022

User-generated content submitted to an online platform and block off inappropriate content that users post on a company's client based on English Language and Bahasa Indonesia Internet teach research development to provide neutral platform for the eCommerce user Responsible for reviewing the information compliance of images, videos and other related content posted by the client, including risks and accurately deal with illegal images, videos, and other content in strict accordance with the local culture, norms, and company guideline.

Customer Service Agent at PT Infomedia Solusi Humanik
  • August 2021 to June 2022

PT Infomedia Nusantara (Infomedia) is part of the Telkom Group and began to develop into a Contact Center service provider in 2000s with solutions that include: voice based (inbound and outbound calls), Applied Interactive voice Response (IVR) Technology and Managed Call Center Operations. Handling and escalating problems related to the Pedulilindungi vaccination program by several media platform and system Created and provided solutions and services to customers in accordance with standard SLA and company SOPs Escalation of problems / complaints that cannot be resolved to the relevant unit Organized the case documentation by CRM based system

Customer Service Agent at PT Infomedia Solusi Humanik
  • August 2021 to June 2022

PT Infomedia Nusantara (Infomedia) is part of the Telkom Group and began to develop into a Contact Center service provider in 2000s with solutions that include: voice based (inbound and outbound calls), Applied Interactive voice Response (IVR) Technology and Managed Call Center Operations. Handling and escalating problems related to the Pedulilindungi vaccination program by several media platform and system Created and provided solutions and services to customers in accordance with standard SLA and company SOPs Escalation of problems / complaints that cannot be resolved to the relevant unit Organized the case documentation by CRM based system

Marketing And Public Relations Specialist at PT. Bahtera Sapta Perm
  • August 2020 to May 2021

PT. Bahtera Sapta Permata has reputable at several industry service such as F&B industry, rent property, car selling and automotive service on Semarang, Indonesia. Providing useful information about the company, helping guests to make arrangements, and addressing any customer complaints or passing those complaints onto management. Build relationships with new media contacts and maintain relationships with existing contacts Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency,

Marketing And Public Relations Specialist at PT. Bahtera Sapta Perm
  • August 2020 to May 2021

PT. Bahtera Sapta Permata has reputable at several industry service such as F&B industry, rent property, car selling and automotive service on Semarang, Indonesia. Providing useful information about the company, helping guests to make arrangements, and addressing any customer complaints or passing those complaints onto management. Build relationships with new media contacts and maintain relationships with existing contacts Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency,

NEWS ANCHOR at PT TVKU SEMARANG
  • January 2019 to October 2019

Television Campus Dian Nuswantoro University (abbreviated: TVKU) is a local television station that is established and broadcasts in Semarang City, Central Java. Started as news anchor in English language for three language news program under PT TVKU UDINUS Make a copy writer and script based on the time screen that no more than 5 minutes in each of video shoot Organized as voice over team for the news audio and ensuring the clarity of the information broadcasting.

NEWS ANCHOR at PT TVKU SEMARANG
  • January 2019 to October 2019

Television Campus Dian Nuswantoro University (abbreviated: TVKU) is a local television station that is established and broadcasts in Semarang City, Central Java. Started as news anchor in English language for three language news program under PT TVKU UDINUS Make a copy writer and script based on the time screen that no more than 5 minutes in each of video shoot Organized as voice over team for the news audio and ensuring the clarity of the information broadcasting.

Education

Bachelor's degree, Bachelor Degree in English Literature,
  • at Universitas Dian Nuswantoro
  • April 2022

Bachelor's degree, Bachelor Degree in English Literature,
  • at UNIVERSITAS DIAN NUSWANTORO
  • April 2022

Specialties & Skills

Customer Care
Human Relations
Public Speaking
Hospitality
Communications
CUSTOMER RELATIONSHIP MANAGEMENT
INTERACTIVE VOICE RESPONSE
MANAGEMENT
RESEARCH
FOURGEN COMPUTER-AIDED SOFTWARE ENGINEERING (CASE) TOOLS
NEW MEDIA
VACCINATION
SERVICE PROVIDER
QUALITY ASSURANCE
AGENDA (MEETING)
FOURGEN COMPUTER-AIDED SOFTWARE ENGINEERING (CASE) TOOLS
CUSTOMER RELATIONSHIP MANAGEMENT
RESEARCH
INTERACTIVE VOICE RESPONSE
MANAGEMENT
NEW MEDIA
SERVICE PROVIDER
VACCINATION
QUALITY ASSURANCE
ANALYTICAL THINKING

Social Profiles

Personal Website
Personal Website

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Languages

English
Expert
Indonesian
Expert