Customer service representive/ Sales support
Citibank
Total years of experience :17 years, 1 Months
•deal quickly and efficiently with customer enquiries or complaints by phone, post or email
•expedite customer orders, including keeping them informed of delays or early fulfillment
•occasionally work antisocial hours in order to meet customers’ requirements, solve their problems and thus encourage future business
•proactively foresee possible delays or complications and plan strategies to avoid or minimize them
•develop and implement new systems, procedures or working practices to improve customer service efficiency
•ensure the accuracy of financial records for billing purposes, occasionally negotiating an alteration to the stated price or terms and conditions as a compensation to customers.
•Provided support to the sales team, ensuring all sales and service objectives were met.
•Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
•Worked with new customers in the development of new accounts and the implementation of new systems.
• Assisted in the development of new policies and procedures.
• Assisted in the training of new customer service representatives and associates.
• Performed market research surveys on customer needs and requirements.
• Generated repeat business through successful client follow-up.
Training : Anti Money Laundering for (Assessment ,WBT , Existing Staff UAE FTE WBT) Credit Card Training English of Banking Basics of Banking Password Management Business Negotiation Basic of Banking Compliance Client Excellence Business Etiquette and Communication Skills Education Dubai University AACSB Accredited| Business in Marketing Expected to graduate June 2011 My Industry project was about The impact of Drive-through on Citibank performance which i got A grade .